Deepak Singh
Executive
New Delhi
Summary
Driven and goal-oriented professional seeking opportunities to make a meaningful impact on organizational success. Dedicated to enhancing skill set while contributing towards achieving company objectives. Thrives in a collaborative and high-performing team environment, committed to delivering excellence in service. Excited to be part of a strong professional team that values growth and continuous improvement.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Executive Customer Care
The Body Shop
2020.09 - Current
- Working as an Executive
- Taking care of emails, incoming calls, chats, NDR
- As a trainer, giving training to the new members on the software and work profile
- Maintaining the quality of work by giving regular feedback to the team members
- Responsible for customer complaints and escalation and providing services to resolve the concerns
- Handling and supporting the team members
- Generating the company revenue by doing abandoned cart calling and converting them into sales
- Providing the support to the store operations team
Executive Customer Care
Koovs.com
2017.09 - 2020.01
- Taking care of inbound calls such as order calls, status calls, complaints or any other query
- Nurturing good relations with the customers
- Dealing with customer’s escalations and resolving them
- Providing the best customer service
Mentee Team Leader
HERO BPO
2014.12 - 2016.11
- Working as a Mentee Team Leader to assign duties to the subordinates
- Interacting with the customer’s escalations
- Creating day end reports in accordance to the Sales, Calls, Support Count Etc
- Call Monitoring
Team Member
Arvato Bertelsmann
2012.09 - 2014.02
- Educating the client about Microsoft Technologies such as MS Office 360
- Making outbound calls and generate the leads
- Creating good interpersonal relations with the customers
- Selected as a Mentee Team Leader through IJP
- Participated in Blood Donation Camps
- Received a reward to maintain a good CSAT score
Education
B.com - undefined
Manav Bharti University
SSC - undefined
CBSE Board
HSC - undefined
CBSE Board
Skills
Good multitasking ability
Eye for detail
Ability to meet stringent deadlines
Leadership
Good communication
Quick learner
Accomplishments
- Selected as a Mentee Team Leader through IJP.
- Participated in Blood Donation Camps.
- Received a reward to maintain a good CSAT score.
Personal Information
- Father's Name: Raghubir Singh
- Date of Birth: 10/31/90
- Marital Status: Married
Timeline
Executive Customer Care
The Body Shop
2020.09 - Current
Executive Customer Care
Koovs.com
2017.09 - 2020.01
Mentee Team Leader
HERO BPO
2014.12 - 2016.11
Team Member
Arvato Bertelsmann
2012.09 - 2014.02
B.com - undefined
Manav Bharti University
SSC - undefined
CBSE Board
HSC - undefined
CBSE Board