Deepak Singh
Operation Manager Facility
Summary
Accomplished Manager with a proven track record at ISS Facility Services India Pvt. Ltd, enhancing operational efficiency and customer satisfaction. Expert in Operations Management and Team Leadership, successfully led a team of 480+ personnel, driving service improvements and fostering robust customer relationships. Achieved significant cost reductions and maintained high compliance standards, demonstrating exceptional Contract Management and interpersonal skills. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
3
3
Languages
Work History
Operation Manager- Facility
ISS Facility Services India Pvt. Ltd
04.2018 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Asst. Facility Manager
ISS Facility Services
01.2015 - 03.2018
- Led a team of 480 plus personnel to deliver high-quality soft services across multiple sites.
- Implemented service improvements and quality assurance processes that increased customer satisfaction by
- Managed daily operations, including cleaning, catering, and security, ensuring compliance with health and safety standards.
- Reduced operating costs by [X amount] through efficient management of supplies and resources.
- Fostered relationships with external vendors and contractors to secure better terms and improve service delivery.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Monitor and manage cleaning schedules and processes, ensuring cleanliness and hygiene standards are maintained across the facility.
- Drive customer service improvements across front-of-house operations, ensuring a welcoming and professional environment for all Passengers.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Prepared reports and schedules with accuracy.
- Maintained facility grounds, equipment, and safety compliance.
Facility Executive
ISS Facility Services
04.2013 - 12.2015
Senior Supervisor
ISS Facility Services
03.2012 - 03.2015
Supervisor- Visiting
ISS Facility Services
06.2007 - 02.2012
Education
No Degree - SYB.com
MVLU College
Mumbai, India 04.2001 -
Skills
Operations Management
Certification
CM - Certified Manager Certification
Listening Music, driving and watching news and cricket
Love to Drive and watching news and sports.
Timeline
Operation Manager- Facility
ISS Facility Services India Pvt. Ltd
04.2018 - Current
Asst. Facility Manager
ISS Facility Services
01.2015 - 03.2018
Facility Executive
ISS Facility Services
04.2013 - 12.2015
Senior Supervisor
ISS Facility Services
03.2012 - 03.2015
Supervisor- Visiting
ISS Facility Services
06.2007 - 02.2012
No Degree - SYB.com
MVLU College
04.2001 -
Similar Profiles
Deepak SinghDeepak Singh
Manager Facility- Operation at ISS Facility Services India Pvt. LtdManager Facility- Operation at ISS Facility Services India Pvt. Ltd
Wilson SelvarajWilson Selvaraj
Country Director for I&M Segment at ISS Facility Services India Pvt. Ltd.Country Director for I&M Segment at ISS Facility Services India Pvt. Ltd.
Rakesh PattanaikRakesh Pattanaik
Lead - People & Culture Business Partner at ISS Facility Services India Pvt LtdLead - People & Culture Business Partner at ISS Facility Services India Pvt Ltd
Mohamed Hussein Mahmoud ElghayeshMohamed Hussein Mahmoud Elghayesh
Act. MEP Manager (Design and construction phase) Facility Manager (Operation and Maintenance Phase) at Impresa Pizzarotti & C.s.p.AAct. MEP Manager (Design and construction phase) Facility Manager (Operation and Maintenance Phase) at Impresa Pizzarotti & C.s.p.A
Sandesh PatilSandesh Patil
Facility Manager- Operation at National Realty Pvt LtdFacility Manager- Operation at National Realty Pvt Ltd