Deepak Singh
IT Professional
Noida,UP
Summary
Accomplished Technical Lead with over 11 years of experience in the support domain, specializing in analysis, design, development, project management, and Agile methodologies. Expertise in aligning critical business needs with IT capabilities while navigating procedural limitations. Proven track record in planning and implementing effective development strategies based on industry best practices, complemented by hands-on leadership in technology research, consulting services, and staff training. Demonstrated ability to conduct audits and troubleshooting to ensure seamless access to optimized technology, with a strong focus on leading full IT deployments encompassing design, management, and evaluation.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Technical Specialist – Jira / Agile PMO
HCLTech
01.2025 - Current
- Key Achievements Onboarded 1700+ users to Jira by managing access permissions, creating custom FAQs, and developing Confluence guides—resulting in a 35% reduction in support tickets. Designed 25+ dashboards and JQL-driven portfolio reports, improving real-time visibility and contributing to a 25% increase in sprint delivery efficiency across 50+ Agile teams. Automated 10 manual RICEFW object-loading processes, reducing resolution time by 40% and improving overall data quality. Migrated legacy data from Rally to Jira Cloud for programs involving 140+ teams, ensuring seamless transition and process alignment. Created 140+ Agile boards, 200+ custom filters, and 15+ release dashboards, enabling efficient reporting and planning for large-scale programs. Developed the Golden Baseline discrepancy tracker, improving RICEFW object validation and ensuring alignment with the baseline standards. Responsibilities Managed end-to-end Jira administration for a 1700+ user PMO, including system health monitoring, issue resolution, permission management, and cleanup activities. Conducted 20+ training and KT sessions on Jira and Agile best practices for cross-functional teams, improving tool adoption and project maturity. Collaborated with Project Managers to align initiatives with strategic goals via portfolio views, resource boards, and program-level reporting. Coordinated with global Jira Admin teams for system updates, workflow changes, and permission-level enhancements. Configured and maintained sprint ceremonies, sprint closures, and next-sprint setups, including automation of repeated subtasks. Documented processes and created reusable templates to standardize Agile delivery across 140+ teams. Audited Agile teams to identify process gaps and recommended improvements based on compliance checks. Worked extensively with tools such as Power BI, Rich Filters, and Advanced Roadmaps for reporting and visualization needs.
- Tools & Skills Jira, Confluence, JQL, Power BI, Rich Filters, Automation for Jira, Advanced Roadmaps, Rally Migration, Agile Methodologies (Scrum, Kanban), User Management, Portfolio Reporting, Process Optimization
Senior Jira Administrator / DevOps Engineer
Luminar Technologies
06.2024 - 09.2024
- Achievements/Tasks Helped clear the backlog for over 5 months of accumulated tickets by solving 89 tickets within 2 months of timeframe. Proficient in JIRA automation for Cloud JIRA projects. Worked on user management and Repository management for GitHub. Drove the JIRA cloud instance cleanup project and deactivated over 400 dormant employees to save license cost. Basic knowledge of AWS. JIRA cleanup was done for unused field schemes, workflow schemes and screen schemes which were not being used. Cleanup of the Confluence instance along with completely managing it as per processes set up by the Organization.
Technical Lead
Aristocrat Technologies
04.2021 - 11.2023
- Achievements/Tasks Providing 2nd and 3rd level technical support and troubleshooting tickets for internal and external clients with adherence to SLA. Migration activities from JIRA/Confluence Data Center to cloud. Analysis of plugins and custom settings while moving to cloud. Validated best practices best business practices to implement new model along with appropriate user approvals and sign-off. Evaluating and adopting new technologies (SSO through OKTA) to address changing industry requirements. JIRA, Confluence, Fisheye, Bamboo, ADO, and Perforce administration. Monitoring server alerts on PRTG. Basic knowledge of Docker and Jenkins. Assisted in troubleshooting of Pipelines created within ADO. Good knowledge of cloud environment and tools Acted as Scrum Master for more than a year for the whole Applications Support team and performed Backlog refinement of various JIRA customization and project developments. Provided training of Atlassian suite of applications and Perforce to various team members. Prepared the DR documents and various other KB articles pertaining specific functionalities and processes. Streamlined the project management process across the team by following SCRUM and Agile practices and setting up tool practices like JIRA and DevOPS boards using Sprints.
Senior Associate, IT Operations
Coforge Limited, Formerly NIIT Technologies Limited
03.2019 - 03.2021
- Achievements/Tasks Worked within Freiburg, Germany for 2 weeks in close co-ordination with the German and Swiss teams to gather insights on the support model during the on-boarding/orientation session. Excellent functional understanding of the HR management process and clear understanding on how it is being used by HR's and other employees within the Organization. Responsible for performing sanity testing of bugs and release/updates. Writing test cases by using automation tool like MABL for bug testing. Create JIRA Workflows, field and screen configuration and day to day administrator tasks for JIRA. End to End project delivery from scratch on JIRA service desk and JIRA software. Responsible for managing multiple projects and supporting both over email and on-call for the entire Atlassian stack. Maintain JIRA and Confluence accounts and groups. Monthly maintenance - Bi-weekly Re-indexing and monthly Restart activity. Updating the clients on a weekly basis about bug status and logging/monitoring defects in JIRA.
Consultant, Application Support
Analech Infotech
08.2018 - 12.2018
- Achievements/Tasks Process of RW Sheet upload. Updating the financial models generated by clients and troubleshooting on the reported tickets. Handling incidents, problems and change management using ITIL Workflow with a standard ticketing tool.
Consultant, Application Support
Tata Consultancy Services (TCS)
04.2018 - 07.2018
- Achievements/Tasks Application slowness investigation through splunk. AD account creation along with assigning users to various roles as per request. Troubleshooting of AD accounts.
Software Specialist
Conduent Legal Compliance Services (Erst. XEROX)
01.2016 - 11.2017
- Achievements/Tasks Worked on creating the Workflows for JIRA and minor customizations. Creating spaces and pages within Confluence for new setup. Worked on putty for server maintenance along with upgrading the bamboo versions. Server monitoring and switching on of shut HST and DPS machines by consistently monitoring NAGIOS. Providing global support to Internal and external clients regarding citrix based web application, relativity and Viewpoint.
Software Engineer
Opensum Technologies
08.2013 - 01.2016
- Achievements/Tasks Gathered functional knowledge of different modules, like : Enterprise Portal, HR Helpdesk - CRM, Employee Self Service, PS Security, Content management system, Site management and collaborative workspaces. Working with the technical team in deploying customizations and assisting end users to perform UAT and create test data for them.
Education
Bachelor's of Engineering - Computer Science
Chitkara University
06.2013
Skills
JIRA/Confluence/Fisheye/Bamboo Administrator
DevOPS Admin
Technical Analysis
SQL Azure
Microsoft Azure
Power BI
GitHub And GitLab admin
Perforce
SVN
Interests
Music, Travelling, Outdoor Sports
Timeline
Technical Specialist – Jira / Agile PMO
HCLTech
01.2025 - Current
Senior Jira Administrator / DevOps Engineer
Luminar Technologies
06.2024 - 09.2024
Technical Lead
Aristocrat Technologies
04.2021 - 11.2023
Senior Associate, IT Operations
Coforge Limited, Formerly NIIT Technologies Limited
03.2019 - 03.2021
Consultant, Application Support
Analech Infotech
08.2018 - 12.2018
Consultant, Application Support
Tata Consultancy Services (TCS)
04.2018 - 07.2018
Software Specialist
Conduent Legal Compliance Services (Erst. XEROX)
01.2016 - 11.2017
Software Engineer
Opensum Technologies
08.2013 - 01.2016
Bachelor's of Engineering - Computer Science
Chitkara University