DEEPAK SINGH
Customer Relationship Executive
Gurugram
Summary
Dynamic and customer-focused professional with over three years of experience in the aviation industry, currently excelling as a Senior Cabin Crew member at SPICEJET. Proven expertise in delivering exceptional customer experiences, effectively managing escalations, and fostering strong relationships in high-pressure environments. Eager to transition into a Customer Relationship Manager role to leverage skills in driving enhanced customer engagement, retention, and overall in-store experience. Committed to utilizing a successful track record to contribute positively to team objectives and organizational growth.
Overview
5
5
years of professional experience
Work History
Senior Cabin Crew
SpiceJet Airlines
03.2023 - Current
- Promoted to Senior Cabin Crew on 3rd March based on performance and leadership ability
- Delivered premium in-flight service to 150+ passengers per flight
- Handled customer complaints and escalations effectively
- Built strong relationships with frequent and high-value customers
- Led and coordinated with team members to maintain service standards
- Managed high-pressure situations with professionalism
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
Event Manager
Freelancer
01.2021 - 10.2022
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
Education
Bachelor in Computer Science - Computer Science
2026
Skills
Customer Relationship Management (CRM)
Customer Experience & Service Excellence
Escalation Handling & Conflict Resolution
Customer Engagement & Retention
Cultural awareness
Customer service
Adaptability and flexibility
Accomplishments
- Recognized for delivering consistent premium customer service
- Successfully handled high-pressure customer situations
- Built strong rapport with repeat customers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Cabin Crew - SpiceJet Airlines
03.2023 - Current
Event Manager - Freelancer
01.2021 - 10.2022
NIILM University - Bachelor in Computer Science , Computer Science
ADDITIONAL INFORMATION
- Immediate Joiner
- Open to CRM / Customer Experience roles
- Strong focus on customer satisfaction and relationship building