DEEPAK SINGH R
Network Administration
Bengaluru
Summary
To be a part of successful team of individuals who thrive on challenges, where in my skills and ability will enhance the company’s success and thereby my own growth, and to be an efficient professional. Have strong interpersonal and communication skills and a quick learner.
Business-minded Network Administrator with 10+ years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.
Overview
14
14
years of professional experience
1
1
Language
Work History
Network Administrator
ANS Labour Services Pvt Ltd
Bengaluru
09.2022 - Current
- Key deliverables and functions:
- Supervise and sustain local area networks (LAN) and wide area networks (WAN) to ensure peak uptime and minimized latency.
- Address and fix malfunctions related to physical routers, switches, firewalls, and employee workstations.
- Restricted unauthorized access to sensitive company and client information by setting up user accounts. Established clear permissions to secure data integrity and confidentiality.
- Administer network security protocols, adjust firewall settings, and ensure continuous antivirus/endpoint defense.
- Resolve daily technical tickets involving internet connectivity, VPN, printing problems, and software failures.
- Administer relationships with external IT vendors and ISPs for prompt fault resolution and internet leased line management.
- Maintain detailed records of all IT hardware, software licenses, and peripherals.
- Catalog detailed logs of network performance alongside documentation of configuration changes.
IT Manager
Gardenia Comforts Hotel
Bengaluru
06.2018 - 08.2019
- Coordinating guest access to wi-fi alongside back office network support.
- Performed manual testing tasks for desktop laptops, printers, and scanners. Antivirusirus server recovery strategy oversight
- Revamped hospitality software to incorporate essential features for front desk, housekeeping, and HR departments. Integrated maintenance and sales & marketing tools for streamlined operations. Refined accounts management practices through system upgrades and user feedback. Directed migration processes and adjustments according to management specifications. Boosted efficiency in banquet functions through targeted software applications. Led workshops to increase staff proficiency in new system functionalities. Developed data-driven insights to support operational improvements in hospitality sectors. Providingiding operational assistance for Windows and other software as well. Administrationration and coordination of client systems and user accounts.Improvingproving hardware and software tools implementing changes.
- Oversee and escalate calls effectively to next levels and management as needed for troubleshooting assistance
- Provided onsite availability within 30 minutes for urgent requests. Delivered 24/7 online support to ensure continuous assistance.
IT Manager
THE SAHAR PAVILION HOTEL
Bengaluru
07.2017 - 05.2018
- Administered IDS Banyan restaurant software to improve service delivery. Applied Microsoft Office tools for accurate record-keeping and presentations. Maintained remote desktop functionality for seamless software access. Used Windows 7 Professional along with other fundamental software for various operations.
- Administering guest wi-fi network support services
- Facilitating back-office network services.
- supplying outlook guidance.
- epbx and cctv system maintenance.
- connection points and switch arrangements.
- hospitality software offers features for front desk, housekeeping, human resources, maintenance, sales & marketing, banquets, accounts management, migration & modifications according to management requirement.
- providing operational support for Windows and various software as well.
- Involved in manual testing for the Desktop, Laptop, Printers and Scanners.
- Creating, configuring and troubleshooting scheduled task.
- Administration and managing the client systems and user accounts.
- Upgrading the hardware and software, devices implementing changes.
- Updating and managing the group policies in the client Pc's.
- Manage and escalate calls on schedule to next levels and management if issues necessitate further support
- Coordinating with Dedicated Helpdesks, Vendors for proper follow-up till call closure.
- windows/system oversight
- Configuration and administration of all corporate Windows systems.
- Installation Application Software’s.
- Configure and troubleshooting of MS Outlook 2007/2010/2013.
- Documentation:
- Documenting processes, troubleshooting information, problems and their resolutions Knowledge on preparing the reports, presentations and document
- Vendor management:
- Oversaw the tracking of calls for hardware and software assets while managing vendor relations. Collaborated with data centers on troubleshooting network server hardware concerns. Worked alongside ISPs and infrastructure-related vendors for prompt issue resolution. Utilized defined escalation charts to address problems with internal superiors and vendor contacts. Directed vendor management during project implementation involving IDs, HP, Dell, Banyan, Canon, Digisol, and Lenovo. Enhanced communication pathways between vendors and internal teams for smooth operations. Evaluated vendor performance metrics to ensure adherence to service agreements. Formulated initiatives for continuous improvement in vendor service delivery.
Technical Support Engineer
FORCE SOLTIONS
Bengaluru
01.2016 - 06.2017
- Client: - Priority One, Info Map Bpo Service Pvt Ltd, Mind Logics, Cron-J, Wings Creations, Holiday INN, Pride Hotels, Asset Builders.
- Software Handled: - MS Office, Remote Desktop, Outlook, Win7 Professional, and other Basic Software’s
- Roles and Responsibilities:
- Hardware Support and OS support for Desktop and Laptop.
- Upgrading the hardware and software, devices implementing changes.
- Installing and configuring CCTV cameras
- Installation Application Software’s.
- Configure and troubleshooting of MS Outlook 2007/2010/2013.
Network Support Engineer
MICROSENSE India Networks PVT Ltd.
Bengaluru
03.2012 - 12.2015
- 3 years and 9 months offered network support engineering solutions at Microsense India Networks Pvt Ltd.
- Allocated to client venues, Lemon Tree Hotels and Radha Regent Hotel.
- Ensured seamless guest Wi-Fi support for all users. Managed hardware support, maintaining high operational standards. Handled operating system support tasks to troubleshoot user problems. Crimped and tested LAN cables, ensuring robust connections. Identified and resolved network issues effectively to maintain uptime. Monitored network performance, facilitating timely interventions. Configured access points to improve network accessibility.
Education
Diploma - Electronics and Communication
Department of Technical Education, College: BES IT
Bengaluru01-2011
Skills
Network troubleshooting
System administration
Customer support
Hardware and software monitoring
Network security
Technical support
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge. PLACE: BENGALURU
Timeline
Network Administrator
ANS Labour Services Pvt Ltd
09.2022 - Current
IT Manager
Gardenia Comforts Hotel
06.2018 - 08.2019
IT Manager
THE SAHAR PAVILION HOTEL
07.2017 - 05.2018
Technical Support Engineer
FORCE SOLTIONS
01.2016 - 06.2017
Network Support Engineer
MICROSENSE India Networks PVT Ltd.
03.2012 - 12.2015
Diploma - Electronics and Communication
Department of Technical Education, College: BES IT