DEEPAK SINGH RAWAT
Indirapuram
Summary
Dynamic Project Manager with extensive experience at Tech Mahindra, excelling in scope definition and stakeholder management. Proven track record in delivering complex IT infrastructure projects, utilizing PMP methodologies to drive successful outcomes. Adept at change management and risk mitigation, ensuring seamless project execution and client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager
Tech Mahindra
Noida
03.2022 - Current
- Joined Tech Mahindra as an IT Project Manager.
- Managed all aspects of project life cycle from initiation to closure.
- Conducted project management duties including planning, managing deliverables, tracking critical path, managing risk, reporting status to stakeholders, and facilitating status review meetings.
- Executed various IT infra project management processes to streamline operations and ensure project alignment with business goals.
- Act as a single point of contact for end-to-end project management and relating to the Planning, Design and Implementation Services delivered within the scope of the requirements of the solution.
- Initiate the project by conducting internal & customer kick off meetings, defining Project deliverables, Work Breakdown Structure and identifying Risk & Mitigation plan.
- Develop an overall Project Schedule and finalize Baseline Project Plan.
- Participate in regularly scheduled meetings with Customer to discuss the status of the project.
- Maintain Project Plan and Risk Management and Action Registers.
- Coordinated change control and escalation processes to address project challenges and maintain project integrity.
- Manage test / acceptance and quality gates through project life cycle.
- At project completion, execute project handover to in life support.
Project Manager
BT Global Services
Gurugram
12.2013 - 03.2022
- Joined British Telecom as an Associate and rose to Project Manager.
- Managed and executed the Transition Plan and Implementation Plans, proactively predicting and resolving issues to ensure completion of all tasks within agreed timelines.
- Creation of and alignment with DPDHL, on the plans for the Transition of Existing Services to BT (the Transition Plan).
- Creation of and alignment with multiple projects on the low-level plans covering all applicable operational and technical tasks to take over Existing Services from the Incumbent Suppliers (the Implementation Plans) for each of the Contracting Beneficiaries.
- Development and implementation, in conjunction and agreement with client, of a communication plan to ensure timely and appropriate messages are communicated in relation to the Transition Plan (the Communication Plan).
- Managed change control processes and escalations, ensuring timely resolution of project issues.
- Conducted project management duties including planning, managing deliverables, tracking critical paths, managing risks, reporting status to stakeholders, leading status review meetings, and distributing meeting minutes.
- Initiate the project by conducting internal & customer kick off meetings, defining Project deliverables, Work Breakdown Structure and identifying Risk & Mitigation plan.
- Develop an overall Project Schedule and finalize Baseline Project Plan. Also worked on PMO management.
- Manage test/acceptance and quality gates through project life cycle.
- Manage Lessons Learnt throughout the Project Lifecycle, capturing data in a centralized document for post project review and learning.
- At project completion, execute project handover to in life support.
- Act as a single point of contact for issues relating to the Planning, Design and Implementation Services delivered within the scope of the requirements of the solution.
- Assisted in SD-WAN deployment program for clients across the UK and Europe.
- Leading migrations after RTT, responsible for RTP and handing over to Operation Team for BAU.
- Participate in regularly scheduled meetings with Customer to discuss the status of the project.
- Maintain Project Plan and Risk Management and Action Registers.
- Deliver the products like AWS cloud connect, Google cloud, SDWAN, ADSL, MPLS.
- Worked with Incident management team for troubleshooting.
Process Advisor
Barclays Shared Services
Noida
03.2011 - 12.2013
- Monitor and review of transactions in order to identify and investigate potential suspicious activity relating to movements of customer funds.
- Screening customer details with SDN in world check.
- Customer screening and Payments Screening which goes to from or via Barclays/Real Time Monitoring.
- Screening Inward and Outward payments and account details.
- Researched customer information to make informed decisions on fund transfers.
- Interacted regularly with international customers and relationship managers to facilitate payments.
- Regular interaction with the fraud department for getting updates on the same.
- Compiled daily MIS and pending payment reports to monitor transaction status and manage queues.
- Assisted teammates by sharing workload during team members' absences.
Senior Associate
Tech Mahindra
Noida
09.2007 - 03.2011
- The objective of the STARS project is to create a single commercial inventory of client’s access circuits worldwide, for better control of costs (client operates almost in 150 countries).
- The information will then be used to support client’s key profit improvement initiatives on access costs, billing inventory etc.
- Converted raw data from various countries into STARS format for accurate inventory management.
- Analyzing the data to prepare mapping documents and transformations regarding billing.
- Prepared upload files in Excel from PDF while maintaining high quality standards.
- Validated transformed data during team review to ensure consistency and accuracy.
Education
MBA - Marketing And International Business
Amity University
NoidaB.A - Hindi Hon
Hans Raj College
Delhi, IndiaSkills
- PMP practices
- Agile project management
- Project delivery
- Scope Definition
- Stakeholder Management
- Risk & Issue management
- Change management
- Conflict Management
- Incident management
Certification
• PRINCE-2 CERTIFIED
• PPM CERTIFIED
• PMP Trained and pursuing exam
• ITIL Certified
• PPM CERTIFIED
• PMP Trained and pursuing exam
• ITIL Certified
Languages
- Hindi
- English
- French
Personal Information
Date of Birth: 03/06/84
Awards
- Appreciation from BT clients and Tech Mahindra clients for successful completion of Projects deliveries.
- Customer appreciation for successful execution of Barclays Payments and customer screening.
- Received Brilliant Appreciation e-cards for Program and BT Conferencing for brilliant work and NPS score 10/10
Core Knowledge And Skills
- Scope Definition
- Stakeholder Management
- Service delivery management
- Change management
- PMO management
- Conflict Management
- Risk & Issue management
- PMP Methodologies
- Incident management
Professional Development
MBA, Marketing and International Business, Amity University, distance learning, B.A, Hindi Hon, Hans Raj College, Delhi University, PRINCE2 Practitioner, PPM foundation and Practitioner, PMP Trained, ITIL 4 Edition
Timeline
Project Manager
Tech Mahindra
03.2022 - Current
Project Manager
BT Global Services
12.2013 - 03.2022
Process Advisor
Barclays Shared Services
03.2011 - 12.2013
Senior Associate
Tech Mahindra
09.2007 - 03.2011
MBA - Marketing And International Business
Amity University
B.A - Hindi Hon
Hans Raj College