Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deepak SM

Bengaluru

Summary

Results-driven leader with expertise in strategic planning, supplier management, and AI integration. Proven track record in optimizing procurement processes and enhancing project outcomes through data analytics and innovative solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager - Global Sourcing Team (GST)

Borderlessaccess
Bengaluru
06.2025 - Current

As the head of global sourcing, leading a team of 25 professionals, providing guidance and support in.

- Strategic Planning: Developing and executing sourcing strategies to optimize procurement and reduce costs.
- Supplier Management: Identifying, evaluating, and managing suppliers to ensure quality, cost, and delivery targets are met.

- Stakeholder Management: Collaborating with internal stakeholders for project requirements, including cross-functional teams, and senior management.
- AI Advancement: The supplier feasibility and quality engine is built using AI algorithms to enable automated sourcing from a pool of suppliers.

- Played a key role in strategic initiatives such as demand estimation and business data analytics; evaluated and introduced new tools and vendors to enhance efficiency and service levels.

Manager - Community Management-Research Operations

Borderlessaccess
Bengaluru
04.2024 - 05.2025

As the head of community management under research operations, I lead a team of 15 professionals, providing guidance and support in managing a community of 2.3 million respondents spread across B2B, B2C and Healthcare.

- AI-based sample sourcing from the community for project requirements.

- Community Engagement: Developing strategies to encourage interactions and survey participation within the community.
- Research and Analysis: Monitoring trends, analyzing data, and providing insights to inform business decisions.
- Quality management: Ensured data quality for the sample sourced to be the utmost priority, with the latest available quality tools in the market.

Associate Manager-Customer intelligence operations

Borderlessaccess
Bengaluru
04.2022 - 03.2024

- Leadership: I led a team of researchers, providing guidance and fostering a culture of innovation and excellence, with a footprint of panels in 40 markets across the globe.
- Research Execution: I conducted qualitative and quantitative research, analyzed data, and presented findings to stakeholders.

- Incorporated AI-based sample selection for online panels to meet the project requirements, which improved panel utilization and reduced fatigue on respondents getting disqualified.

Associate Manager - Product Services

Borderlessaccess
Bengaluru
04.2021 - 03.2022

- Creating product roadmaps, conducting market research, and gathering customer insights to inform product development.

- Monitoring product performance, analyzing profitability, and identifying areas for improvement.

Collecting and analyzing customer feedback to drive product iterations and enhancements.

- I was leading the AI model design front from the product requirements end.

Team Lead

Borderlessaccess
Bengaluru
04.2019 - 03.2021

- Acted as the primary interface between client teams and internal operations, participating in client meetings, and strategic planning.

- I was the SPOC and an expert for all diary project executions.

- Managed end-to-end projects of complex market research projects, ensuring on-time delivery, budget compliance, and high-quality outputs.

Senior Project Executive

Borderlessaccess
Bengaluru
06.2016 - 03.2019

- Managing different market research projects such as adhocs and trackers for healthcare and B2B clients.
- Manage full service projects for clients from start to finish, from survey respondent recruitment to data
presentation.
- Ensure seamless integration with client teams and proactive communications throughout project field process.
- Project coordination with internal stake holders - Survey programming, data processing, sample
management, vendor management and other support functions.

Education

MBA - Marketing Management

NMIMS Distance Education
Pune
05-2021

Bachelor of Engineering - Mechanical Engineering

Bangalore Technological Institute, BANGALORE
Bangalore
06-2015

Skills

  • Strategic planning
  • Supplier management
  • Data analytics
  • AI integration
  • Project management
  • Supply chain management
  • Product services management

Certification

MRSI Golden key awards - BEST BUSINESS IMPACT THROUGH ANALYTICS

Timeline

Manager - Global Sourcing Team (GST)

Borderlessaccess
06.2025 - Current

Manager - Community Management-Research Operations

Borderlessaccess
04.2024 - 05.2025

Associate Manager-Customer intelligence operations

Borderlessaccess
04.2022 - 03.2024

Associate Manager - Product Services

Borderlessaccess
04.2021 - 03.2022

Team Lead

Borderlessaccess
04.2019 - 03.2021

Senior Project Executive

Borderlessaccess
06.2016 - 03.2019

MBA - Marketing Management

NMIMS Distance Education

Bachelor of Engineering - Mechanical Engineering

Bangalore Technological Institute, BANGALORE
Deepak SM