Deepak Soni
Technical Territory Manager (Training and After sales)
Pune,Maharashtra
Summary
With over 7.5 years of experience in the automobile industry, I possess expertise in various vehicle segments, including petrol and electric two-wheelers, as well as electric, diesel, and petrol four-wheelers (passenger and SCV vehicles). My skills extend beyond technical knowledge to encompass non-technical aspects as well. I am proficient in internal workshop processes, floor management, team management, warranty processes, 5S implementation, TAT and SLA adherence, NPS tracking, customer satisfaction, training management, diagnosis support, KPI analysis, and SOP implementation.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Technical Territory Manager(Training& After Sales)
Ola Electric PVT Limited - Electric Vehicle
Pune
02.2024 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Handling West Region Across 500+ Member Team Including RSM ,ASM,SC and SM according Field Requirement .
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
Technical Trainer(2W IC & Vida (Electric Vehicle)
Hero Moto Corp- Kelly Pay Roll
Pune
- Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
- Improved productivity across departments by delivering engaging workshops on time management and effective communication techniques.
- Provided ongoing support for alumni of technical training programs, answering questions or offering additional resources when needed.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
Technical Trainer( 4W PETROL,EV,DIESEL VEHICLES)
Tata Motors SCV Vehicles SLS PAY ROLL
Jabalpur
08.2022 - 08.2023
- Handling West region 110 + Dealers for Training and Support
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
- Worked with video production team and developed new training content in various distribution channels.
- Improved productivity across departments by delivering engaging workshops on time management and effective communication techniques.
- Provided ongoing support for alumni of technical training programs, answering questions or offering additional resources when needed.
Service Manager (4 W Diesel and Petrol Vehicles)
Khatwani Motors Pvt. Lmt.(Renault)
Jabalpur
04.2020 - 04.2022
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
- Managed 4 Dealership Satna ,Chhatarpur, Shahdol ,Jabalpur
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective, practical solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Technical Co-ardinator Cum Trainer (Co-Tech)
Khatwani motors Pvt.lmt.(Renault)
Jabalpur
03.2018 - 03.2020
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Conducted root cause analysis on recurring issues, leading to long-term resolution of technical challenges.
- Handling 4 Dealership Warranty, technical and other Process.
- Read and interpreted technical drawings and schematics to understand equipment design and proper maintenance.
- Resolved mechanical issues using both technical and manual skills.
Electro Mechanic
Khatwani motors Pvt.lmt.(Renault)
Jabalpur
03.2017 - 03.2018
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided technical guidance and support to team members.
Education
B.E. (Mechanical Engineering) - Mechanical Engineering
TIET
07.2016
12th -
GURU GOBIND SINGH KHALSA
Jabalpur, India10th -
GURU GOBIND SINGH KHALSA
Jabalpur, India 04.2009 - 01.2010
Skills
Public Speaking
Training and mentoring
Technical process improvement
Relationship Building
Staff Training and Development
Business Development
Business Growth
Customer Relationship Management
SOP Implementation
You-Tube Channel (Engineers-adda)
Online Instruction
Planning and coordination
Public Speaking
Languages
English
Hindi
Software
Telematics - EV Software for Diagnosis and Fault Finding
Clip Tool - Diagnosis Software for IC vehicles and Flashing Software and Key Programing
Consult 3 - Diagnosis Software for IC vehicles and Flashing Software and Key Programing
VCI Scanner- Hero 2 Wheeler Vehicle Programing ,Fault Code Diagnosis,
Tata TDS- Fault Code Diagnosis ,Software Flashing and ECM and Other Computer Programming
Hobby and Extracurricular Activities
Hobby- Anchoring ,Cricket ,Challenges and Task completion
Made My Own You Tube Channel “Engineers Adda” to keep learning and Provide Information to Others for the same
Training
- 10 Days EV Training in Ola Electric Plant Bangalore.
- 4 Days Technical Training In Gurgaon Hero Plant.
- 18 days training in Chennai Renault Plant as for technical coordinator (Co-Tech).
- 20 days training in Renault Faridabad for Electro Mechanic (E.M.).
- 15 days training as basic technician in Renault Ahmedabad.
- Vocational Training 30 Days course from Narmada Galantines Limited.
Timeline
Technical Territory Manager(Training& After Sales)
Ola Electric PVT Limited - Electric Vehicle
02.2024 - Current
Technical Trainer( 4W PETROL,EV,DIESEL VEHICLES)
Tata Motors SCV Vehicles SLS PAY ROLL
08.2022 - 08.2023
Service Manager (4 W Diesel and Petrol Vehicles)
Khatwani Motors Pvt. Lmt.(Renault)
04.2020 - 04.2022
Technical Co-ardinator Cum Trainer (Co-Tech)
Khatwani motors Pvt.lmt.(Renault)
03.2018 - 03.2020
Electro Mechanic
Khatwani motors Pvt.lmt.(Renault)
03.2017 - 03.2018
10th -
GURU GOBIND SINGH KHALSA
04.2009 - 01.2010
Technical Trainer(2W IC & Vida (Electric Vehicle)
Hero Moto Corp- Kelly Pay Roll
B.E. (Mechanical Engineering) - Mechanical Engineering
TIET
12th -
GURU GOBIND SINGH KHALSA
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