Hi, I’m
DEEPAK SONI
New Delhi
Overview
11
years of professional experience
Work History
Credgenics
Manager - Collections & Recovery
03.2024 - 03.2025
Job overview
- Led recovery operations for major clients (ICICI, Fibe, Mahindra Finance, Smartcoin) with a 180-member team.
- Introduced automation tools, reducing manual dependency by 35% and improving recovery timelines.
- Aligned hiring and onboarding with company growth strategy, improving team performance metrics.
Rupee 112 & Bharat Loan
Manager - Recovery Operations
06.2023 - 02.2024
Job overview
- Oversaw a 106+ staff collection process across multiple digital lending products.
- Elevated ROR% KPIs and implemented performance tracking dashboards.
- Centralized hiring and training modules, improving team readiness and compliance.
VIVADi (Zest Money)
Manager - Recovery & Quality Control
01.2023 - 06.2023
Job overview
- Handled a recovery process for a mid-sized fintech lender with a 66-person team.
- Reduced manual tasks by 40% via process redesign and digitization.
- Enhanced team KPIs through rigorous quality monitoring and real-time coaching.
Home Credit India Finance
Assistant Manager - Tele Collections
01.2020 - 12.2022
Job overview
- Managed ₹100+ Cr/month portfolio; led ₹17 Cr+ collections/month at 65% conversion.
- Merged field and cash pickup ops, resulting in a 22% boost in recovery efficiency.
- Created staff engagement and development frameworks that cut attrition drastically.
Home Credit India Finance
Sr. Team Leader → Team Leader
12.2015 - 12.2019
Job overview
- Scaled operations from 70 to 800+ agents across regional campaigns and language-based buckets.
- Integrated advanced dialer tech and built internal follow-up teams for cash pickups.
Jindal Intellicom | Aegis BPO | Pagepoint Services
Team Leader - Sales & Collections
11.2013 - 10.2015
Job overview
- Established Airtel collections process from scratch (Jindal).
- Handled 3000+ daily cases with top RPC and CSAT metrics (Aegis).
- Managed field recovery for ICICI accounts and ensured 100% reconciliation (Pagepoint).
Skills
- Marketing
- Innovation management
- Skype
- Budget control
Timeline
Manager - Collections & Recovery
Credgenics
03.2024 - 03.2025
Manager - Recovery Operations
Rupee 112 & Bharat Loan
06.2023 - 02.2024
Manager - Recovery & Quality Control
VIVADi (Zest Money)
01.2023 - 06.2023
Assistant Manager - Tele Collections
Home Credit India Finance
01.2020 - 12.2022
Sr. Team Leader → Team Leader
Home Credit India Finance
12.2015 - 12.2019
Team Leader - Sales & Collections
Jindal Intellicom | Aegis BPO | Pagepoint Services
11.2013 - 10.2015
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