Overview
Work History
Skills
Timeline
Hi, I’m

DEEPAK SONI

New Delhi
DEEPAK SONI

Overview

11
years of professional experience

Work History

Credgenics

Manager - Collections & Recovery
03.2024 - 03.2025

Job overview

  • Led recovery operations for major clients (ICICI, Fibe, Mahindra Finance, Smartcoin) with a 180-member team.
  • Introduced automation tools, reducing manual dependency by 35% and improving recovery timelines.
  • Aligned hiring and onboarding with company growth strategy, improving team performance metrics.

Rupee 112 & Bharat Loan

Manager - Recovery Operations
06.2023 - 02.2024

Job overview

  • Oversaw a 106+ staff collection process across multiple digital lending products.
  • Elevated ROR% KPIs and implemented performance tracking dashboards.
  • Centralized hiring and training modules, improving team readiness and compliance.

VIVADi (Zest Money)

Manager - Recovery & Quality Control
01.2023 - 06.2023

Job overview

  • Handled a recovery process for a mid-sized fintech lender with a 66-person team.
  • Reduced manual tasks by 40% via process redesign and digitization.
  • Enhanced team KPIs through rigorous quality monitoring and real-time coaching.

Home Credit India Finance

Assistant Manager - Tele Collections
01.2020 - 12.2022

Job overview

  • Managed ₹100+ Cr/month portfolio; led ₹17 Cr+ collections/month at 65% conversion.
  • Merged field and cash pickup ops, resulting in a 22% boost in recovery efficiency.
  • Created staff engagement and development frameworks that cut attrition drastically.

Home Credit India Finance

Sr. Team Leader → Team Leader
12.2015 - 12.2019

Job overview

  • Scaled operations from 70 to 800+ agents across regional campaigns and language-based buckets.
  • Integrated advanced dialer tech and built internal follow-up teams for cash pickups.

Jindal Intellicom | Aegis BPO | Pagepoint Services

Team Leader - Sales & Collections
11.2013 - 10.2015

Job overview

  • Established Airtel collections process from scratch (Jindal).
  • Handled 3000+ daily cases with top RPC and CSAT metrics (Aegis).
  • Managed field recovery for ICICI accounts and ensured 100% reconciliation (Pagepoint).

Skills

  • Marketing
  • Innovation management
  • Skype
  • Budget control

Timeline

Manager - Collections & Recovery

Credgenics
03.2024 - 03.2025

Manager - Recovery Operations

Rupee 112 & Bharat Loan
06.2023 - 02.2024

Manager - Recovery & Quality Control

VIVADi (Zest Money)
01.2023 - 06.2023

Assistant Manager - Tele Collections

Home Credit India Finance
01.2020 - 12.2022

Sr. Team Leader → Team Leader

Home Credit India Finance
12.2015 - 12.2019

Team Leader - Sales & Collections

Jindal Intellicom | Aegis BPO | Pagepoint Services
11.2013 - 10.2015

Similar Profiles

CREATE PROFILE
DEEPAK SONI