DEEPAK S. SOMKUWAR
F&B EXECUTIVE
Nagpur
Summary
Dynamic and passionate Restaurant Captain with a proven track record in managing kitchen and front-of-house operations, complemented by extensive knowledge of food, beverages, and hospitality. Strong communication skills facilitate effective complaint resolution and the enforcement of quality and safety standards while fostering team development through training and leadership. Client-focused professional experienced in successfully managing and implementing innovative menu items and operational improvements, dedicated to delivering exceptional catering services. Eager to contribute expertise to enhance restaurant performance and elevate customer experiences in a managerial role.
Overview
2025
2025
years of professional experience
3
3
Certifications
Work History
Yamazaki Pan Asian Cuisine Restaurant
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Reviewed customer feedback surveys regularly, identifying areas for improvement and implementing necessary changes.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
Team Leader
Radisson Blu Hotel Nagpur
Nagpur, Maharashtra
04.2022 - 12.2024
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assisted in recruitment to build team of top performers.
Senior Guest Service Associate
Radisson Blu Hotel Nagpur
04.2018 - 04.2022
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Prepared for and executed new menu implementations.
- Interacted positively with customers while promoting hotel facilities and services.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Guest Service Associate
Radisson Blu Hotel
09.2015 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Job Training
Taj Gateway Hotel
01.2013 - 01.2014
- Facilitated offender access to job training programs and employment resources, promoting self-sufficiency upon re-entry into the community.
- Addressed barriers to success by connecting clients with appropriate resources such as housing assistance or job training programs.
- Collaborated with case managers to develop comprehensive care plans tailored to individual resident needs, including housing placement assistance and job training programs.
- Developed partnerships with local businesses to provide job training opportunities for older orphans, increasing their chances of long-term success.
Education
Completed 3 Months Course Of Hospitality -
Pratham Hospitality Training Center
Sambhaji Nagar, Maharashtra02-2013
H.S.C - undefined
Parseoni, Nagpur01.2010
S.S.C - undefined
Parseoni, Nagpur01.2008
Skills
Employee oversight
Certification
Letter of Appreciation for best employee of the years 2017
Timeline
Team Leader
Radisson Blu Hotel Nagpur
04.2022 - 12.2024
Senior Guest Service Associate
Radisson Blu Hotel Nagpur
04.2018 - 04.2022
Guest Service Associate
Radisson Blu Hotel
09.2015 - 04.2018
Job Training
Taj Gateway Hotel
01.2013 - 01.2014
H.S.C - undefined
S.S.C - undefined
Completed 3 Months Course Of Hospitality -
Pratham Hospitality Training Center
Yamazaki Pan Asian Cuisine Restaurant