Deepak T
Malappuram
Summary
Proven leader in automotive service management with a track record of enhancing customer satisfaction and streamlining operations at KVR Automobiles Pvt Ltd. Excelled in team coordination and onboard system analysis, achieving significant improvements in service efficiency. Skilled in Microsoft Office, adept at leveraging technical and interpersonal skills to exceed customer expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
KVR Automobiles Pvt Ltd
Perinthalmanna
04.2023 - Current
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Addressed customer questions and concerns regarding products and services.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
Service Incharge
KVR Automobiles Pvt Ltd
Perinthalmanna
01.2021 - 03.2023
- Maintained customer records and updated them as necessary.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Resolved customer complaints quickly and efficiently.
Service Advisor
KVR Automobiles Pvt Ltd
Perinthalmanna
02.2019 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Incharge
Noble TVS
Perinthalmanna
09.2017 - 02.2019
- Resolved customer complaints quickly and efficiently.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Provided technical support to customers over the phone or in person.
Education
Diploma - Automobile Engineering
Ma'din Polytechnic College
Malappuram06-2017
Plus Two - Maintenance And Repairs of Automobile
Govt. Vocational Higher Secondary School
Manjeri06-2014
High School - Turning
Govt. Technical High School
Manjeri06-2012
Skills
- Skilled in Microsoft Office Applications
- Service Excellence
- Effective Decision-Making
- Team Coordination
- Office Support Services
- Experienced in Onboard System Analysis
Accomplishments
- Best Net Promoter Score (NPS) Performer in Kerala, May 2023 - Present
Certification
- Completed Works Manager Training Program
- Onboard Diagnosing Program Completion
- Completed Compressed Natural Gas (CNG) Training Program
Languages
Malayalam
First Language
Malayalam
Upper Intermediate (B2)
B2
Tamil
Beginner
A1
Timeline
Assistant Service Manager
KVR Automobiles Pvt Ltd
04.2023 - Current
Service Incharge
KVR Automobiles Pvt Ltd
01.2021 - 03.2023
Service Advisor
KVR Automobiles Pvt Ltd
02.2019 - 01.2021
Service Incharge
Noble TVS
09.2017 - 02.2019
- Completed Works Manager Training Program
- Onboard Diagnosing Program Completion
- Completed Compressed Natural Gas (CNG) Training Program
Diploma - Automobile Engineering
Ma'din Polytechnic College
Plus Two - Maintenance And Repairs of Automobile
Govt. Vocational Higher Secondary School
High School - Turning
Govt. Technical High School
Similar Profiles
SRUTHIN RAJ A KSRUTHIN RAJ A K
Territory Manager at KVR PRESTIGE CARS PVT LTD (HYUNDAI)Territory Manager at KVR PRESTIGE CARS PVT LTD (HYUNDAI)
MITHUN P.KMITHUN P.K
RELATIONSHIP MANAGER at KVR AUTOMALL PVT LTD, MARUTI SUZUKI NEXA DEALERSHIPRELATIONSHIP MANAGER at KVR AUTOMALL PVT LTD, MARUTI SUZUKI NEXA DEALERSHIP
AMAN PAHATAMAN PAHAT
EV SPECIALIST at ANR AUTOMOBILES PVT LTDEV SPECIALIST at ANR AUTOMOBILES PVT LTD