Deepak Thapliyal
Supply Chain Management
Gurugram
Summary
WAREHOUSE OPERATIONS PROFESSIONAL Seeking challenging assignments across the industry
Overview
17
17
years of professional experience
2008
2008
years of post-secondary education
Work History
Manager II
Flipkart Internet Pvt Ltd
09.2021 - Current
- Company Overview: (Fulfillment Center-Sortation center)
- Adherence of inbound, outbound and sortation process.
- Handling of large-scale contractual manpower along with on roll employees.
- Planning shift rotation, over time, roster of FTC and on roll employees.
- Deployment of manpower across different departments like MH/TC/Semi large/3pl as per load available and targets provided by central team.
- Driving IPP (Individual productivity per person) as per organizational laid standards.
- Analyzing data pertaining to shift level performance like mis short, mis route, CPD breaches, processing, functional breach and taking call with team for the shortfall.
- Presenting site level performance with central team on daily basis.
- Arranging weekly training of FTC employees for improving productivity and dispatch accuracy applied through methodology like KAIZEN.
- Ensure all employees comply with organizational policy and procedures.
- Ensuring optimum space utilization and manpower utilization during sales period.
- Working towards customer delight by providing best service.
- Responsible for KPIs, performance metrics; managing experience for employees and their performance and running shift operation with proper safety metrics.
- (Fulfillment Center-Sortation center)
Reliance Retail Ltd.
11.2019 - 09.2021
- Company Overview: (Value-Format)
- Managing entire operations of apparels and General Merchandising.
- Working with a team of 4 senior executive, 2 supervisors, 4 D.E.O and 80 pickers.
- Managing a warehouse of 60000 sq feet, with 3400 sku in apparels and 2100 sku in GM category.
- Has hands on experience on S.A.P (Material Management Module).
- Ensuring 100% process adherence.
- Monitoring and controlling PAN INDIA supply of articles in reliance stores with a monthly throughput of 20 crores.
- Creating productivity trackers across departments for proper monitoring of manpower productivity and ensuring proper utilization of manpower across departments.
- Ensuring daily training of newly joined pickers and DEO across all the departments.
- Maintaining dispatch accuracy and on time delivery to respective stores as per the parameters of DC dashboard.
- Ensuring all KPI related with DC board remain green or orange with exceptions.
- Creating PO for DC consumables and coordinating with vendors for timely delivery.
- Solving issues related with vendors, like payment processing and RTV pick up by coordinating with team at NHQ level.
- Solving escalations received from stores and at NHQ level.
- GAP analysis target v/s achievement.
- (Value-Format)
Apollo Fiedge Integrated Logistics
06.2018 - 03.2019
- Managing a warehouse of 100000 sq. feet.
- Handling a team 530 manpower. On roll /off roll /labors.
- Recruitment/training of on roll/off roll staff.
- Ensuring customer’s KPI as per the target.
- Managing Banding/job work/production at shop floor label.
- Ensuring statutory compliances.
- Vendor billing and provisioning on monthly basis.
- Analyzing cost and controlling cost factors for effective gross margins.
- Ensuring safety, 5s, to be maintained at all the labels.
- Responsible for inventory, stock audits and reconciliation.
- MIS and Documentation.
- Escalation of issues and resolution.
- Monthly Vendor meets for understanding and solving related issues.
TVS Logistics Service Pvt. Ltd.
09.2017 - 06.2018
- Catering spare parts need of telecom infrastructure provider like INDUS TOWER, BHARTI INFRATEL, BSNL, RELIANCE JIO INFOCOM, and BHARTI HEXA COM all over Rajasthan.
- Catering to the need of beauty care products for suppliers and dealers present all over Rajasthan.
- Catering Stationary need of dealers and shopkeepers present in Rajasthan.
- Handling a team of 6supervisor, 3 D.E.O and 16 pickers & packers.
- Cycle count and wall to wall count on daily and monthly basis for better inventory control.
- Resolving issues related with inward /outward by follow ups and discussion.
- Preparing important reports and communicating with internal and external customers.
- Training and developing team members for changes related to process or software.
- Vendor management.
- Organizing mock drills/safety training at warehouse to prevent incidence.
TVS Logistics Service Pvt. Ltd.
09.2015 - 09.2017
- Managing a warehouse of 45000sq. feet.
- Handling customer from INDUSTRIAL and AUTO sector.
- Handling a team of 35 picker 3 supervisors 4 DEO.
- Inventory management /stock reconciliation if any.
- Handling daily inward of 120 tons and outward of approx. 220 tons.
- Planning dispatches to 22 locations in SOUTH, coordinating with logistics team for vehicle deployment and dispatches.
- Handling vendor /customer billing.
- Recruitment of pickers/supervisor/D.E.O.
- Maintaining communication with customer and company.
- Maintaining and updating important reports /MIS as required.
- Maintaining a fleet of 8 TATA 407 to manage dispatches to local dealers/distributors.
- Arranging temp labors from market in case of huge inwards/dispatches.
- Training and developing team members /newly joined to fit in the profile.
- Timely handover of scrap (batteries) to smelter units.
DHL Supply Chain
07.2013 - 09.2015
- Worked in a warehouse of 60000sq. feet for customer STAR CJ NETWORK –a E-COMMERCE Company.
- Responsible for smooth operation of department like inbound/outbound.
- Managed a team of 4 D.E.O and 36 pickers across 2 departments.
- For inbound operations-maintained vendor scheduling, in warding vehicle as per appointment, GRN and put away within 24 hours.
- Escalating exception if any during inbound operation and getting it resolve within time line.
- For outbound operations processing all the orders within same day received from website & call centers.
- Ensured 0% picking pendency of customer orders and maintained DC efficiency of 87% as agreed.
- Daily team briefing on points like safety, quality, inventory and operations related issue.
- Recruitment and training of newly joined pickers and D.E.O.
Tata Teleservices Ltd.
07.2012 - 06.2013
- Responsible for handling a store of 1000 sq feet.
- Handling sales, service and store operational activities.
- Driving sale of tata photon dongle, tatadocomo prepaid/postpaid/walky/cdma voice connections.
- Service and repair work of dongle and tatawalky.
- Handling customers issues, queries, pre sales and post sales.
- Ensuring proper follow of processes laid by the organization.
- Training and developing team members.
- Achieving business targets /cost control for effective revenue generation and profitability.
ESSAR Telecom Retail Ltd.
06.2009 - 06.2012
- Responsible for handling a store of 1000 sq feet.
- Handling sales and operations at the store.
- Providing effective and inspirational leadership to the team of 12 team members through regular training, motivation in order to achieve set targets in sales volumes.
- Driving mp3, iPods, connection, data cards, accessories, mobile handsets sale.
- Effectively manage customer relation operations for increasing the level of sales growth and achieved total customer satisfaction through accurate & timely delivery.
- Managing inventory level, controlling damages, theft, variances if any.
FOOD LAND-Fresh
02.2008 - 04.2009
- Responsible for monitoring effective inventory control for ensuring ready availability of materials to meet the business targets thereby leading to revenue generation and profitability.
- Responsible for Ensuring Process (S.O.P).
- Responsibilities include management and operations of the store.
- Handle the inventory control, accounts, maintain functions and merchandizing.
- Train the new candidates and existing staff.
- Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance.
- Direct all the operations of sales floor and prepare reports for daily sales.
- Ensured excellence in customer service and resolved all problems at the store level.
- Controlling theft, wastage, damages at the store.
Education
MMS - MARKETING
Mumbai University
Skills
- Team management
- Materials Management
- Operations Management
- Stock Updating
Accomplishments
- Promotion to Manager II in the current PD cycle - 2024-25
Educational Credential
MMS, MARKETING, 2008, Mumbai University, 60%
Personal Information
Date of Birth: 08/04/80
Core Functional Strengths
- Team management
- Materials Management
- Operations Management
- Stock Updating
- Customer Management
- Warehouse Management
- Documentation
Timeline
Manager II
Flipkart Internet Pvt Ltd
09.2021 - Current
Reliance Retail Ltd.
11.2019 - 09.2021
Apollo Fiedge Integrated Logistics
06.2018 - 03.2019
TVS Logistics Service Pvt. Ltd.
09.2017 - 06.2018
TVS Logistics Service Pvt. Ltd.
09.2015 - 09.2017
DHL Supply Chain
07.2013 - 09.2015
Tata Teleservices Ltd.
07.2012 - 06.2013
ESSAR Telecom Retail Ltd.
06.2009 - 06.2012
FOOD LAND-Fresh
02.2008 - 04.2009
MMS - MARKETING
Mumbai University
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