Deepak Thawani

Vice President - Program Management - Stragetic Initiatives (Jul 2023 - Present)

• Program Manage Multiple internal initiatives to Future growth, sales, and revenue pipeline
• Support market leads with market-wise initiatives, with a focus on harmonization of required processes, tools, and Framework across Market Units
• Enabling set up of a new function (end to end) for following the basics on the delivery floors

----------------------------------------------------------------------------------------------------------------------------

Vice President, Transformation (Aug '22 to Jun '23)

Transformation Program Lead | Technology Giant

• Drove initiatives that unlocked potential savings of $15M USD by leveraging technology, AI, and productivity enhancements, all while maintaining high service delivery standards

----------------------------------------------------------------------------------------------------------------------------

Vice President, Service Delivery (Aug'21 - Jul;22)

• Led service delivery for a team of 300 FTEs, overseeing critical operations and ensuring high-quality support across multiple functions
• Managed services including Customer Master Data, Business and Customer Queries, and Bookings & AWB, driving efficiency and enhancing customer satisfaction

----------------------------------------------------------------------------------------------------------------------------

General Manager, Transformation

Transformation Program Lead | Logistics Company (May'20 - Jul'21)

• Led a transformation program that achieved a reduction of 1,000 FTEs within 15 months from a total workforce of 3,500.
• Managed over 90 projects, with a personal contribution to four initiatives resulting in a reduction of 100+ FTEs through the implementation of bots
• Successfully brought teams back to service level agreements (SLAs) and enhanced overall productivity

Transition Lead | Global FMCG Giant

• Collaborated on multiple RFPs and partnered with global sales and solutions teams to successfully win new clients.
• Facilitated the transition of high-skilled supply chain roles from various client locations to Genpact India, enhancing operational efficiency and talent utilization.

General Manager, Transitions (Dec'16 - Jun'19)

Associate Manager, Transitions (Apr'13 - Nov'19)

• Migrated over 1,500+ FTEs globally.
• Led Multiple RFPs and BAFO discussions with the sales & client leadership globally

Transition Manager:

• Managed Australian Mortage Transition for 2 Big Banks into Genpact India

Assistant Manager & Operation Manager:

• Led Operational teams for Mortgage & Cards (Span 50+ FTEs)

Process Associate, Process Developer, and Management Trainee:

• Card customer services for a UK based Bank
• Led a team of 20+ managing customer queries.