Deepak Tiwari
Head - TAC
Gurgaon
Summary
Having 20 years of experience in DTH, Media & Broadcasting with pioneers of telecom and media industries. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated technology professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Key Projects :
- DTH Customers Migration (4CR to SES7).
- Disaster Recovery Site Setup.
- Hotel Channel Setup Integration & Unicable MDU Implementation
- IQMS Rollout for Non Connected STBs to ensure the good quality Installations in field.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Head - Technical Assistant Center(DTH NOC)
Bharti Airtel
Gurgaon
08.2016 - Current
- Providing the technical supports to Marketing, CE & product teams in GTM readiness.
- Complaint Analysis and preparation of the improvement and mitigation plans.
- Preparation of troubleshooting modules for Call centres and Field teams for complaint handling.
- Preparation of training modules and user guides for new products and Features.
- · Providing the write-ups and guidelines for Installations of MDU, SDU & FTTH to service teams.
- · Product (IDU & ODU), FW & Application testing before final rollout.
- · Preparation, implementation and adherence of customized product checklist as per the product performance indicators to maintain the QOS & QOE Scores.
- · System and Service Quality checks (QoS & QoE) to ensure the product quality before rollout.
- Incident and Change Management Process handling.
- Supports to service centres in preparing the customized repair checkpoints to ensure the repair quality with regards to QOE & QOS.
- Piracy handling.
Head-DR Operations
Bharti Airtel
Bangalore
04.2012 - 08.2016
- Operation and maintenance of 300 service Uplink facility.
- Operation of DR Facility Including RF, Head end, CAS & Utility System (Power & HVAC)
- Up gradation of RF Diversity to Disaster Recovery Facility with 300 Key services.
- Ensuring the system uptime target up to 99.999%.
- Incident and Change Management process implementation and adherence.
- Operation and maintenance of RF Sub Systems with the capacity of 12 Transponder uplink through 11.3 Meter Uplink Antenna.
- Operation and maintenance of 300 service head end sub systems with CAS.
- Ensuring the availability of Site 24*7 to facilitate the uplink whenever required.
RF Manager - NOC
Bharti Airtel
Gurgaon
07.2008 - 04.2012
- Ensuring the RF System uptime 99.999%.
- Preparation of switching process and implementation.
- Process Adherence and modification if required.
- Health monitoring of RF Sub system to meet the uptime target.
- Configuration and Switching management of RF-Sub System.
- Timely maintenance of RF-Sub System.
- Uplink and Downlink System Monitoring and ensuring the availability of services for uplink.
- Broadcaster Communication.
Assistant Manager
Reliance Communication (Big TV)
Bangalore
01.2008 - 07.2008
- Operation and Maintenance of RF-Sub Systems with setup of 8 Transponder Uplink through the 9.3 Meter Antenna.
- Ensuring the Fibber Connectivity and Head end Signal Availability to RF Chain.
- Operations of Complete Facility including the UPS & HVAC Setup Along with RF Systems.
Transmission Manager
Network 18
Mumbai
05.2005 - 01.2008
- Responsible for Two MCPC (2+1 and 5+2) chains of six channels, And operation and maintenance of teleport with Tandberg E 57 series encoder, MX 5600 Series MULTIPLEXER and SM 6600 Series Modulators, vertex up converter, CPI HPA and one 6.3Mtr. And two 4.8Mtr antenna and Video Streaming, Teleport Systems, VSAT network for data and voice.
- Operation of nCC/MEM System and Authorizations of SMART CARDs.
- Handled deployment of Flyaway unit at various locations in different cities (Ku-band & C-band).
- Handled complete MCR and PCR support for availability OB and other feeds from different bureau headquarters.
- Handled OB operations and ensured the availability of OBs for Live broadcast from different Locations.
- RF Uplink and Downlink Setup for IBN Lokmat.
- Installation and operations of Analong CATV Systems for local in-house CATV distribution network.
Junior Engineer
Ushodaya Enterprises Ltd, (Enaidu Televison)
Patna
04.2002 - 05.2005
- To manage and maintain the satellite & Leased Line links for audio video transmission & reception.
- Responsible for Live transmission from Studio.
- nstallation and operation of PCR (Program Control Room) with multi camera setup.
- Involved in election coverage and live telecasts using OBs and VSATs from Different Beauro offices.
- Maintenance of VTRs and Non-Linear Edit Systems.
Education
Diploma - Electronics And Communication Engineering
UPBTE, Govt Poly Kanpur
Kanpur, UP, India 12.1996 - 01.1999
Skills
Customer Experience : L3 Level Technical Support to Customer Facing Teams (B2B & B2C) , Analytics development for bug fixing and feature enhancement
undefinedLong drives and Playing Games
Love to go on long drives on vacations and enjoy playing games like cricket and vollyball.
Timeline
Head - Technical Assistant Center(DTH NOC)
Bharti Airtel
08.2016 - Current
Head-DR Operations
Bharti Airtel
04.2012 - 08.2016
RF Manager - NOC
Bharti Airtel
07.2008 - 04.2012
Assistant Manager
Reliance Communication (Big TV)
01.2008 - 07.2008
Transmission Manager
Network 18
05.2005 - 01.2008
Junior Engineer
Ushodaya Enterprises Ltd, (Enaidu Televison)
04.2002 - 05.2005
Diploma - Electronics And Communication Engineering
UPBTE, Govt Poly Kanpur
12.1996 - 01.1999
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