DEEPAK TIWARI
Senior Sales operation - Specialist
Delhi/NCR
Summary
Sales Operations Leader with 9+ years of experience driving operational excellence, process automation, and customer-centric solutions across global organizations. Proven expertise in sales forecasting, commissions management, process design, O2C, lead to cash and automation. Adept at leading cross-functional teams, coaching talent, and delivering scalable operational strategies. Strong technical proficiency in Salesforce, Excel with a data-driven mindset to translate insights into actionable outcomes.
Overview
11
11
years of professional experience
Work History
Sr. Specialist – Sales Operations
Accuris
05.2019 - Current
- Lead Sales Operations team with responsibility across Order-to-Cash, commissions, and CRM governance.
- Designed, implemented, and optimized sales incentive and commission processes, ensuring accuracy in payouts for global sales reps and reducing disputes.
- Built end-to-end O2C frameworks covering order validation, booking, invoicing, and revenue recognition, ensuring compliance with corporate and audit policies.
- Spearheaded process automation initiatives using ETL Tool, Salesforce flows, and approval workflows—reducing manual workload by 30+ hours/month
- Directed Salesforce hygiene projects (data cleansing, duplicate management, territory/ownership alignment), increasing pipeline accuracy by 40% and improving forecasting.
- Partnered with global Finance, Legal, and IT teams to resolve escalations, enabling faster deal closures and revenue conversion.
- Coached and developed team members through structured development plans, resulting in 3 promotions and improved employee retention.
- Drove AI/GenAI pilots (automated deal desk validation, predictive pipeline insights), improving efficiency and decision-making speed.
Senior Analyst
Global Upside India Pvt. Ltd
10.2017 - 05.2019
- Supported global Sales Operations with a focus on Salesforce reporting, quota/forecast tracking, and commissions management.
- Built and maintained Salesforce dashboards that provided actionable insights to leadership, improving forecast accuracy
- Collaborated with Finance to streamline commissions payouts, cutting processing time and reducing disputes.
- Designed process improvements in lead routing, opportunity management, and approvals, reducing cycle times by 25%.
- Championed Salesforce adoption and training, ensuring [#] sales reps followed CRM hygiene practices; boosted CRM usage compliance by 35%.
- Piloted workflow automation (Power Automate) for account assignment and pipeline alerts, saving analysts 15+ hours/week.
- Partnered with global stakeholders in multicultural environments, providing real-time sales analytics and ensuring alignment across regions.
Associate Consultant – Pre-sales
Century Link Technology India Pvt. Ltd (Client Site)
03.2015 - 02.2017
- Working in the Marketing Pre-Sales Analytics division, supporting data-driven strategies for marketing, sales and business development teams.
- Manage end-to-end Salesforce processes for leads, accounts, and opportunities, support Telecom pre-sales as an offshore consultant.
- Contributed to 80% of new business wins by supporting proposal creation, scheduling reviews, and coordinating production.
- Develop reports and dashboards using Salesforce and Excel to align marketing analytics with business and sales goals.
- Create client-focused proposals, fact sheets, and newsletters for Fortune 500 clients.
- Integrate multiple data sources to deliver actionable insights, campaign performance dashboards, and attribution models.
- Communicate with global account managers and U.S.-based clients to support strategic initiatives and lead management.
Education
MBA - Financial Management
SRM University
07.2011
Bachelor of Computer Application - undefined
IME Institute
07.2009
Skills
Sales operations management
Timeline
Sr. Specialist – Sales Operations
Accuris
05.2019 - Current
Senior Analyst
Global Upside India Pvt. Ltd
10.2017 - 05.2019
Associate Consultant – Pre-sales
Century Link Technology India Pvt. Ltd (Client Site)
03.2015 - 02.2017
Bachelor of Computer Application - undefined
IME Institute
MBA - Financial Management
SRM University
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