To play Volleyball sometimes
Deepak Tripathi
Lucknow
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
13
13
years of professional experience
1
1
Language
Work History
Team Leader – Service
Siemens Healthineers
01.2019 - Current
- Lead service operations for diagnostic instruments across multiple accounts.
- Manage and mentor service engineers to ensure optimal performance and SLA adherence.
- Oversee installation, validation, and training for new systems.
- Handle escalations and coordinate with cross-functional teams (sales, application, support).
- Drive customer satisfaction, uptime improvement, and service efficiency.
Key Account Manager – Service
Siemens Ltd.
01.2014 - 01.2019
- Managed key healthcare accounts and ensured high-quality service delivery.
- Provided technical support and user training on biochemistry and immunoassay systems.
- Strengthened long-term client relationships and supported business retention.
- Assisted customers with NABL documentation and compliance processes.
Service Engineer
Adecco India Pvt. Ltd.
01.2013 - 05.2014
- Installed, maintained, and troubleshot diagnostic equipment.
- Delivered on-site technical support and user training.
- Ensured timely issue resolution and high customer satisfaction.
Education
B.Tech - Electronics & Communication Engineering
Faculty of Engineering & Technology, RBS College
Agra01-2012
Class XII - undefined
ICSE Board
01-2007
Class X - undefined
ICSE Board
01-2005
Skills
Diagnostic Instruments: Blood Gas Analyzers, Electrolyte Analyzers
Biochemistry Systems: Dimension RXL, EXL, XPAND
Immunoassay Systems: Installation, troubleshooting, and training
Service Operations
Compliance: NABL documentation support
People management
Quality improvement
Accomplishments
- Organized technical and non-technical events including paper presentations
- Presented paper on Digital Image Processing
- Representing state level Men’s Volleyball team.
- PM compliance 100% fiscal year 2024-25
Interests
Timeline
Team Leader – Service
Siemens Healthineers
01.2019 - Current
Key Account Manager – Service
Siemens Ltd.
01.2014 - 01.2019
Service Engineer
Adecco India Pvt. Ltd.
01.2013 - 05.2014
Class XII - undefined
ICSE Board
Class X - undefined
ICSE Board
B.Tech - Electronics & Communication Engineering
Faculty of Engineering & Technology, RBS College
DECLARATION
I hereby declare that the above information is true to the best of my knowledge. Deepak Tripathi