DEEPAK UPADHYAY
Summary
Result oriented aviation professional with 12 years of experience in airline industry. Resolution of operational disruptions resulting in better OTP of airline. Working experience of SABRE CAE movement manager, Altea Amadeus reservation system and ARMS crew system. Decision making skills in time critical and high pressure situations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures.
Overview
12
12
years of professional experience
Work History
Manager
Air India
01.2021 - Current
- Working as a Duty Manger-OCC
- Conduct daily management briefing session with airline CXO's
- Conduct daily inter department delay review meeting to discuss various issues related to network delays and provide essential feedback to overcome the shortfall.
- Keep a vigil over the entire network, flight Coordination and maintenance requirements of airline and ensuring effective fleet and crew utilization by the OCC team members
- Monitor the airline network and plan to enhance OTP and reduce day to day disruption impact
- Work to maintaining highest level guest satisfaction and comfort
- Apprise management about the day to day disruptions and critical issues
- To monitor and handle flight diversions in real time and restore network integrity
- In case of medical or technical emergency, to liaise with PIC in air to determine best diversion alternate, in consultation with medical/engineering/flight despatch team.
- Monitor staff performance and address relevant issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
Network Controller
Air India
02.2015 - 12.2020
- Network planning and scheduling to ensure best utilization of fleet
- Management of safe, on time flight operation to enhance guest experience
- Implementing solutions to operational, maintenance and other problems affecting airline operation
- Allocating aircraft for the day of operation and the following day using CAE SABRE AIRLINE SOLUTION
- Develop and production of reports to extract and collect relevant data as per business need
- Manage network operational performance to ensure cost effectiveness and consistent disruption recovery
- Manage and implement schedule changes in D+3 window of OCC and closely coordinating with network planning division
- Liaising with all the relevant stake holders i.e customers services dept., crewing and scheduling, flight ops, ground ops, engineering and other external agencies viz. airport team for ad-hoc slot and other permissions.
Crew Coordinator
Air India
02.2013 - 01.2015
- Tracking flight duties of crew
- Ensuring crew are within flight time legal limits
- Accurate recording of crew punctuality
- Developing and implementing solutions to day to day crewing problems
- Assisting with the development of efficient, cost effective solutions to operational disruptions
- Any other duties as requested by Operations Control management
- Working on crew system i.e ARMS
OCC Trainee Controller
Air India
02.2012 - 01.2013
- To learn and observe airline OCC duties and job
- Practice and gain knowledge about different airline software tools viz. CAE SABRE , ARMS , SITA-DCS, ALTEA AMADEUS.
- To gain hands on experience on airline terminologies and work procedures.
- Perform duties and task assigned by the team manager on various OCC Desks as maintenance controller , crew controller, network controller etc.
Education
PG Diploma in International Business Operations - Business Management
IGNOU
01.2018
Graduate(I.T) - Engineering
GGSIPU
07-2011
Class 12th - Science
CBSE
05-2007
Class 10th - Secondary Education
CBSE
05-2005
Skills
- Committed team player and leader
- Flexible and adaptive approach to work
- Initiative taker
- Good communication skills
- Enthusiastic
- Honest
- Ability to learn new things
- Complete tasks within deadline
- Work Planning and Prioritization
- Problem-solving aptitude
- Decision-Making
Personal Information
- Date of Birth: 01/12/1990
- Marital Status: Married
Timeline
Manager
Air India
01.2021 - Current
Network Controller
Air India
02.2015 - 12.2020
Crew Coordinator
Air India
02.2013 - 01.2015
OCC Trainee Controller
Air India
02.2012 - 01.2013
PG Diploma in International Business Operations - Business Management
IGNOU
Graduate(I.T) - Engineering
GGSIPU
Class 12th - Science
CBSE
Class 10th - Secondary Education
CBSE
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