Deepak Upadhyay
noida,UP
Summary
Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Business Analyst
Tata Consultancy Services
07.2022 - Current
- Working in the airline domain(client - easyJet) for the past three years.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Created dashboards in power BI to monitor and track key performance indicators.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
- Developed custom queries and reports using SQL, improving access to critical data resources.
Business Analyst
Wipro
04.2021 - 07.2022
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Gathered requirements and performed gap analysis through design workshops with users.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
- Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
- Utilized MS Excel, SQL and other reporting tools to author accurate queries and generated reports for large data sets.
Business Analyst
Conduent Business Services
05.2018 - 04.2021
- Facilitating project walkthroughs & reporting on Project Status to Client, Internal Teams & Other Stakeholders
- Receiving requirements and Creating the BRD as per the client requirement.
- Work on the structure of the initial setup
- Preparing test data and securing test environment before commencement of test execution.
- Identifying gaps in Requirements.
- Functional and Integration Test Execution for new functionality/ enhancement followed by regression testing.
- Work with the QA team to get resolved the issues.
- Work with the different web teams to identify the gaps and configure the web setup.
- Identifying gaps and get the signoff from the onshore
- Involve in the postproduction activity.
Senior System Analyst
Alight Solutions
10.2015 - 05.2018
- Managed project timelines effectively, ensuring timely delivery of high-quality solutions.
- Developed customized solutions for clients, resulting in improved productivity and cost savings.
- Advised stakeholders on potential risks associated with technology choices or process changes, enabling informed decisionmaking.
- Analysis of the major projects in annual enrollment.
- Ensured data integrity by implementing robust security measures and conducting regular audits of system access controls.
- Conducted detailed requirements analysis to accurately identify client needs and inform system design decisions.
- Streamlined business processes for increased efficiency through thorough analysis and optimization.
Sr. Setup Configuration Specialist
AON Hewitt
10.2013 - 09.2015
- Analyzing Requirements and implementing them to the system.
- Mentoring two SCAs in Configuration & Testing of new requirements
- Proactively identified potential bottlenecks in the setup process, recommending solutions to improve efficiency and productivity.
- Implemented change control, configuration status accounting and configuration audits.
Education
MCA -
Institute of management studies
01.2009 - 01.2012
B.C.A -
Dr. B. R. Ambedkar University
Skills
Good Analytical & Problem Solving Skills
undefinedTool Name
- JIRA - Used for defect management and creating user story.
- Confluence - It is cloud based tool, used for documentation( Like DOD creation, Design creation)
- Azure Databricks - Could based tool used to store the Data.
- SQL - Used for fetch the Data and analyze the report.
- Excel - Used to create Data mapping and different reports for the stakeholders.
- Power BI - Designed and developed Power BI dashboards to monitor airline ticket sales, cancellations, and revenue trends, enabling data-driven decisions.Created DAX measures for calculating KPIs such as average load factor, revenue per passenger, and baggage mishandling rate.
- Tableau - Proficient in Tableau Desktop and Tableau Server for interactive data visualization and reporting
Timeline
Business Analyst
Tata Consultancy Services
07.2022 - Current
Business Analyst
Wipro
04.2021 - 07.2022
Business Analyst
Conduent Business Services
05.2018 - 04.2021
Senior System Analyst
Alight Solutions
10.2015 - 05.2018
Sr. Setup Configuration Specialist
AON Hewitt
10.2013 - 09.2015
MCA -
Institute of management studies
01.2009 - 01.2012
B.C.A -
Dr. B. R. Ambedkar University
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