Deepak Varadharajan

• Responsible for the both co loader and consolidation shipments.
• Handled stakeholder communication across agency and customer groups.
• Assessed shipment volumes to decide between LCL and FCL options, optimizing costs and logistics
• Effectively communicated with internal teams, agency partners, and core stakeholders to ensure operational excellence
• Performed detailed bill‑of‑lading audits by vessel/voyage to ensure precision and compliance in issued documents
• Applied amendments to bills of lading per shipper instructions and responded to manifest correction requests.
• Created customer billing and managed payment requisitions to liner carriers or Co‑loaders.
• Manage all Vendor facing communication and shipment related internal communication between DB Schenker stakeholders.
• Develop and maintain relationships with key vendors.
• Ensure an appropriate and balanced workload for individual teams members and the team overall Implementing new processes, standards, guidelines when required
• Monitor team performances for quality and quantity
• Manage ocean carrier capacity through proper allocation management in balance with effective yield management

• · Team Management: Handling international logistics clients with an offshore team of 35+ associates and Senior associates and onshore associates.
• · Program Management: Handling the complete internal business/projects of NPS, Client Satisfaction, new business generation, cross-selling to existing clients and Process Improvement initiatives. Supporting the leadership team with the RAG status of all programs and achieved a success rate of 93.8%.
• · Continuous Improvement: Spear headed the end to end process improvement to gear up the customer satisfaction survey and scored a 17% hike from the past rate of success. Highly appreciated for executing change management initiatives and training programs across region
• Improved customer satisfaction by addressing and resolving complaints promptly.

· Process management: Co ordinating with front end team to solve issues. Point of liaison between onsite and offsite entities. Sourcing of new business opportunities

· Team management: Handling Kick-off calls with Clients on new engagements. Allocating resources as appropriate for every client engagements. Coordinating a team of 15 specialists across geographies in managing the requests received from clients across the globe. Delegation of work to the team members and completion of tasks within agreed SLA. Coordinating with key stakeholders for smooth facilitation of the workflow

· Quality Supervision: conducting quality checks to rectify the errors and provide feedback to the team members. Sharing of weekly dashboard of team performance mentioning the highlight and low lights.

· Process improvement: Identified the gaps in process and provided input to the management regarding the need of an automated tool to process cases/shipments

· People management: Providing feedback on productivity to the team. Training and coaching the team regarding the process, new updates and best practices

• Process Improvement: Designed macros to maintain 100% quality and to reduce average handling time. Posted Kaizen for process stability. New Initiatives & ideas implemented, resulting in Process Improvement
• Operations management: Deliver and exceed all defined operational KRAs and SLAs.
• Team management: Delegation of tasks to team members based on skill set and capability
• Preparation of monthly/weekly reports, MIS and dashboards for meetings and internal review