DEEPAK VOHRA
Shahdara Delhi
Summary
- Active practitioner of Operations Excellence, ESG and asset performance management, including P&L
- Program management of 50+ million sq ft of commercial real estate worked on different roles at the mid-management level with various organizations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Manager- Operations
Brookprop Management Property Services Pvt. Ltd
07.2017 - Current
- Asset Management of ~55 million sft of commercial real Portfolio owned and managed by Brookfield Properties India
- Process Improvement, Environment, Social & Governance (ESG) Implementation, Budgeting & Forecasting, and Post Acquisition/Merger Integration
- Responsible for IPC Contracts and Agreement finalization across properties in Delhi NCR, Kolkata, Bangalore, Mumbai, Pune & Chennai
- Closely working with Project Management Office (PMO/FPNA) for preparation of Business reports and management dashboards on basis of organization’s goals and aspirations to meet the deadlines
- Assisting ESG Head for policy framework work and submission of various ratings and accreditations such as GRESB Certifications, BEE, IGBC Green Building Rating, Golden Peacock, CII Competitions, etc
- Preparing periodic Management Reviews (MMRs), Operational updates, Monthly dossiers and tracking of external and Internal Audits reports for operational improvements, excellence and continuity plan
- Preparing Manpower Budgets along with formulating PMS’s contracts and agreements
- Analyzing trend and reconciliation for PAN India campuses for Car Parking revenues, Annual maintenance contract (AMC), etc
- Involved in statutory (labor & Building Compliances) meeting with internal stakeholders.
- Sustainability initiatives such as Water, Energy, waste, etc In close coordination with SME’s
- Involved in the process of receiving prestigious awards like “Indian Green Building Council- Green Building Certification," Confederation of Indian Industries competitions, and “Golden Peacock Certification” for PAN India campuses of Brookfield Properties.
Manager, Town & Admin- Residential Township
Randstad India Private Limited (Client- DLF Home Developers Limited)
07.2015 - 06.2017
- I was part of the town and administration team for 1 year, facilitated over 33 Acres of land with 7-8 residential high-rise, low-rise, Plotted communities and buildings spread across Garden City Township in Manesar
- Was responsible for Township financial budget preparation, Vendor Management, Corporate events, formation of Condominium Association (RWA), etc
- Also, wore down a role as Executive assistance (EA) to Assistant Vice President and subsequently for Regional Technical Head (RTH), DHDL, Manesar Township and Cybercity, Gurgaon
- I was responsible for taking routine updates on CRS Road project from M/s IL & FS for budget approvals, coordination with PMC M/s AECOM for MIS, presentation, and progress report on CRS Road, including elevated road, underpasses & Foot over bridges (FOB) on Gurgaon Golf course road till Sectors 55–56 to extension Road
- Worked on Customer Centric Issues (QRC), Customer redressal mechanism, customer satisfaction Index, MIS, Cost control, Budgets, Dashboards, and PPTs
- Involved in day-to-day operations management for Customer Relationship Management by understanding issues, expectations, challenges, and deliverables in relation to customer services by holding meetings, interactions
- Daily calendar of meetings and events and prioritize them as per set Agenda for timely action.
- I was involved in making management dashboards, MOM reviews, and analysis reporting for residential projects, CRM projects, and Township projects for the board presentation.
- Formation of the Condominium Association/Resident Welfare Association (RWAs) for residential projects based out at Manesar, Haryana.
Manager- Customer Relationship Management
Supertech Limited
07.2013 - 07.2015
- I was responsible for day-to-day operations for residential projects (Eco-Village-I, II, III & IV) in Greater Noida
- I was part of customer relation team, where performed various duties involving General financial agreements, refunds pay-outs, and providing resolution in close co-ordination with inter-departmental and director for Customer queries, requests, and complaints (QRC)
- Helped the legal team prepare and send notices to defaulters & reply on the objections raised by the consumers, etc.
Asst. Manager- CS & SAS – Operations
BPTP Limited
09.2011 - 06.2013
- I was part of agreement team, coordinated with Legal in-house counsel, Customer Care front end team and helped in executing Tripartite agreement with NBFC and nationalized banks, Builder Buyer Agreement and Addendum to Agreement for Gurgaon & Faridabad projects.
Sr. Executive- CRM
Paras Buildtech
12.2010 - 09.2011
- I worked on two major projects “Paras Tiera & Paras Season”, Noida
- MIS Dashboard/Preparation of BBA/Demand Letter, payment collections from the customers
- I was also involved in maintaining communication with management to ensure marketing activities aligned with business goals.
Sr. Executive- Branch Operation
Reliance Nippon Life Insurance Co. Ltd.
10.2006 - 11.2010
- I was part of Head Branch Operations, a Zonal Branch Delhi team member who dealt with the other seven Delhi & NCR Ops branches to obtain policy approval from the Head Office based out at Mumbai.
Risk & Compliance Executive
ICICI Prudential Life Insurance Co. Ltd.
10.2004 - 10.2006
- Worked as Risk & Compliance Coordinator – Was responsible for making action reports after sampling & referral cases investigation through external third-Party Agencies (TPA)
- Case to case study further referred to Underwriting team for processing of insurance policy issuance and decision on death claim cases.
Computer Operator
ECIL-Computer Operator
- Worked with ECIL as Computer Operator- Govt
- Undertaking company DTC had a collaboration with ECIL who was appointed for their Computer pass section for Corporation Buses running across Delhi/NCR – was responsible for making Bus Passes/ Daily reconciliation / and has been worked at various location in Delhi/NCR.
Education
MBA - Financial Management
Symbiosis University
Pune07.2009
Bachelor of Commerce - Accounting And Business Management
Delhi University
School For Distance Learning07.2006
Skills
- Operations Management
- Documentation And Reporting
- Reporting management
- Process Improvement
- Customer Relationship Management
- Business Analysis and Reporting
Personal Information
- Real estate professional with 23+ years’ rich experience in different sectors including insurance, real estate, commercial, operations excellence, client relationship management, executive assistant administration, vendor management, etc., with cross functional experience across assets such as office parks, special economic zones (SEZ), and multifamily residences.
- Date of Birth: July 16, 1984
- Team Player, self-motivator, and love to travel
Achievement
ð Was Awarded a “Star of the Team” Certificate/Trophy from ZOM, Reliance Nippon LIC Achieved 98% of cases underwritten and processed for Delhi NCR region sites to the Central Processing Unit during the financial year closing.
ð was awarded for “Outstanding Performer for closing external & internal audits during FY 2017-18 at CANDOR India office Parks.
ð Awarded with the “Best Practices and Innovation” Presentation for implementing and executing ideas for the betterment of the organization at various sites.
ð Won First Prize and was awarded “Medal” for the CII EHS Competition (Virtual) in July’21.
ð Awarded with “Hall of Fame” certificate and medal for overall preparation and coordination for getting the “OHS-Golden Peacock Award” 2020 for Brookfield Properties.
Certification
Six Sigma Yellow Belt
5S Certifications ('sort' 'set in order', 'shine', 'standardize', and 'sustain' )
Hobbies, Interests & Strenght
- Cricket, Movies and Music
- A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
- Uses independent decision-making skills and sound judgment to positively impact company success.
References
- Col. Tejbir Singh, Senior Vice President- Town & Admin, New Town Heights 86/90/91, DLF Residential Township, Manesar
- Rohit Hingorani, Risk & Fraud Compliances, India bulls Housing
Marital Status
Married to Pooja Vohra, who is a TGT_ Teacher in Govt. School
Languages
Hindi
English
Punjabi
Intermediate (B1)
Timeline
Senior Manager- Operations
Brookprop Management Property Services Pvt. Ltd
07.2017 - Current
Manager, Town & Admin- Residential Township
Randstad India Private Limited (Client- DLF Home Developers Limited)
07.2015 - 06.2017
Manager- Customer Relationship Management
Supertech Limited
07.2013 - 07.2015
Asst. Manager- CS & SAS – Operations
BPTP Limited
09.2011 - 06.2013
Sr. Executive- CRM
Paras Buildtech
12.2010 - 09.2011
Sr. Executive- Branch Operation
Reliance Nippon Life Insurance Co. Ltd.
10.2006 - 11.2010
Risk & Compliance Executive
ICICI Prudential Life Insurance Co. Ltd.
10.2004 - 10.2006
Computer Operator
ECIL-Computer Operator
MBA - Financial Management
Symbiosis University
Bachelor of Commerce - Accounting And Business Management
Delhi University
Six Sigma Yellow Belt
5S Certifications ('sort' 'set in order', 'shine', 'standardize', and 'sustain' )
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