Deepak Yadav

• Developed and executed Finance & digital transformation plans, resulting in continuous improvements and value additions for Business
• Managed multiple projects like RPA, Get Paid, AR collection tool, Refunds Automations, Auto Banking, Case Management, Intra Day Automations etc. Order Management, Process Standardization simultaneously while maintaining focus on meeting key milestones
• Leading Counter solution, Mobile Apps, Bank screen payment Application as a part of Digital & Finance Transformation for Tata Motors and Group Companies
• Reviewing process gaps, escalation management, and driving improvement, Process Re-engineering, Business process transformation for FNA Processes for the Tata Motors Group

• Drove digital transformation efforts within the organization, leveraging emerging technologies to streamline workflows, improve communication channels, and enhance overall productivity.
• Finance Transformation for OTC and P2P Processes, Building Metric guide (SLA/KPI), OPPR and Dash boards for the OTC, P2P and R2R
• Implemented data-driven decision-making practices to inform business strategy and optimize performance metrics across all departments.
• Collaborated with cross-functional teams to drive Change, process improvements and innovation.
• Established key industry partnerships, solidifying the company''s position as a market leader in its field.

• Leading & Driving end to end AR & OTC Process Service Delivery & Transformation – Invoicing/Billing, Customized Invoicing, Specialized Billing and Manual Invoicing, Cash Application, On Account, Suspense, Write off/Write Backs, Waivers, Refunds, Credits Evaluation and Management, Deduction Management, Dispute Management and Collections
• Order to cash Process Solution Re-Design and Re-engineering
• Driving Automation Projects, Artificial Intelligence – RPA (Robotics Process Automations), Machine learning, Cognitive automations, Get Paid collection tool, Refunds Automations, Auto Banking, Case Management, Intra Day Automations etc
• Build Transformation Roadmap for Order to cash Processes across the globe
• Leading DMRT vertical (Diversified Manufacturing Retail & Travel) - End to end AR & OTC across the globe – Retain & CPG (Consumer product Goods), SLA/KPI/CPI Defining & Designing for the New Account for the OTC Service Delivery
• Build Transformation Roadmap & discussions with the clients/Clusters in the Order to Cash Area
  Participate in important activities like building new capabilities, developing benchmarks for O2C
  Participate in RFP discussions, develop client/cluster proposals clearly articulating the overall value proposition and benefits to be delivered in OTC
• Refinement of the Best practices by developing insights, best practices, technology solutions etc.
  Leading consulting and process Re-engineering for OTC/AR

• Leading end to end Finance, AR & OTC Processes - Cash Application, Order Management/Invoicing/Billing, CMD, MDM & Refunds, waiver, write off and Credit control/Credit Management, Dispute Management, Collection team Globally – Africa, APA & WCA Regions, driving multiple Automation Projects, Artificial Intelligence – Robotics Payment Application, Machine learning, Cognitive automations, Get Paid collection tool, Refunds Automations, Auto Banking, Case Management, Intra Day Automations etc.
• Ensure all deliverables and SLAs (internal / external) are met, Regular & Proactive client communication & driving continuous improvements through Lean & Six Sigma Methodologies
• Leading Counter solution, Mobile Apps, Bank screen payment Application as a part of Digital & Finance Transformation
• Lead Finance Transformation for Maersk for Africa & APA Regions where Objective to Fix & shift rather than lift and shift
• Point of escalation for a cluster within the region for unaddressed issues at cluster & Regional level
• Collate, co-ordinate & lead cluster process reviews, MLOS calls & publish dashboard, working in conjunction with other Process Managers, GMs including direct ownership of OTC process streams along with multiple cross functional teams like CS, Operations, Sales/Commercials, Disputes
• Improving key Business metrics like reduction of Unapplied/ONA Cash, Past Due Collections, Accuracy and timeliness of Invoicing/Billing & IQ (Invoice Quality)
• Joining key cluster governance/MLOS calls along with CFOMs to ensure all aspects are highlighted with a reasonable expectation/timeline, Lead Global OFAC (Office of Foreign trade and Asset) team based out of PNQ and to ensure OFAC compliance, Encourage & replicate Best practices across clusters within a region and from other regions within the site or from other sites – Leading Continuous Improvements

• CCRP (Customer comeback resolution protocol): Effective Root Cause Analysis, Putting Robust controls in place & the Preventive Measures – 75 % reduction in repetitive customer complaints
• Automations: Restructured entire Research tool into a single platform – Reduced 80% of the Research time for the team leading to enhancement of daily allocation % from 89% to 96% - Monitory benefit $ 5000 annually
• Automation of entire payment process – Auto contra adjustment, auto commenting, attachment of EFTs and sending of Remittances to the concerned Insurer – Reduced payment processing time from 45 hours to 18 hours monthly (60% reduction in processing time) – Monitory benefit $ 4000 annually

• Business Transition Lead to Krakow (Poland) – 2009
• Cash Application, Entering the sales order, booking sales order, launch pick release, Shipping Confirmation, Creating the invoices, Creating Receipts and application to the invoices, transfer from AR to GL (Journal Import)
• MIS & Management Reporting - Submission of requisite data to the management for 3D KPI, OAE, Dash Boards, Unallocated Cash Progress Report, TOP 10 customers, Account wise on account Cash, Age wise on account Cash, Cash applied VS Receipt etc. Budgeting and Forecasting the Receivable cash and analyzing the difference if any and taking the suitable measures to cope up the difference, New Client creation, site creation, Vat updating, Reference updating for the entity Sweden, Denmark, Finland and Norway
• Reconciliation of various AR accounts with Trial balance for the entity Denmark, Sweden, Finland and Norway
• Responsible for the ICS Balance agreement for the Entity CGA (Cap Gemini America), CGE (Cap Gemini Energy), CGAS (Cap Gemini Application Services) and KCSC (Kansas City)

Finance Associate processing OTC, PTP, RTR & HTR related day to day transactions for Indian clients