Deepak Chandra Joshi
Senior Duty Manager
Goa
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Task and Task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Duty Manager
ITC Grand Goa Resorts & Spa
Goa
01.2022 - Current
- Keep track of monthly, quarterly and yearly goals
- Work with management to assess and improve processes and policies
- Monitor and report on revenue and cash flow
- Uphold and enforce company policies
- Train new hires
- Address employee complaints or performance issues as needed
- Check in with employees regularly to determine satisfaction
- Schedule shifts
- Help management create the department's budget
- Address customer issues and complaints
- Schedule regular maintenance and cleaning of facilities
- Meet regularly with upper management to stay informed on company issues
- Oversee security of the facility.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and implemented new procedures and policies to improve operational productivity.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Duty Manager
Vivanta Surajkund NCR
Faridabad
01.2019 - 01.2022
- Keep track of monthly, quarterly and yearly goals
- Work with management to assess and improve processes and policies
- Monitor and report on revenue and cash flow
- Uphold and enforce company policies
- Train new hires
- Address employee complaints or performance issues as needed
- Check in with employees regularly to determine satisfaction
- Schedule shifts
- Help management create the department's budget
- Address customer issues and complaints
- Schedule regular maintenance and cleaning of facilities
- Meet regularly with upper management to stay informed on company issues
- Oversee security of the facility.
Front Office Executive
Taj Mahal Lucknow
Lucknow
01.2017 - 01.2019
- Keep track of monthly, quarterly and yearly goals
- Work with management to assess and improve processes and policies
- Monitor and report on revenue and cash flow
- Uphold and enforce company policies
- Train new hires
- Address employee complaints or performance issues as needed
- Check in with employees regularly to determine satisfaction
- Schedule shifts
- Help management create the department's budget
- Address customer issues and complaints
- Schedule regular maintenance and cleaning of facilities
- Meet regularly with upper management to stay informed on company issues
- Oversee security of the facility.
Guest Service Supervisor
Taj Mahal Lucknow
Lucknow
01.2016 - 01.2017
- Group Handling
- Group Billing
- Closing Billing Discrepancies
- Scheduling Roster for Operators and Associates.
Guest Service Associate
Taj Mahal Lucknow
Lucknow
01.2014 - 01.2016
- Checkin Checkouts
- Telephone handling
- Cashiering
- Profile Updation.
Education
Bsc HHA - undefined
SRM IHM
Skills
Customer Serviceundefined
Job Title
Assistant Front Office Manager
Awards
- Taj MDs Club Silver
- ITC Shining star
- ITC Cultural Champion
Timeline
Duty Manager
ITC Grand Goa Resorts & Spa
01.2022 - Current
Duty Manager
Vivanta Surajkund NCR
01.2019 - 01.2022
Front Office Executive
Taj Mahal Lucknow
01.2017 - 01.2019
Guest Service Supervisor
Taj Mahal Lucknow
01.2016 - 01.2017
Guest Service Associate
Taj Mahal Lucknow
01.2014 - 01.2016
Bsc HHA - undefined
SRM IHM
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