DEEPAK DAKSHINA MOORTHY
Bedford,United Kingdom
Summary
Masters in Business Administration student. Data Driven Agile business analyst with 6 years of experience in the health tech industry. Highly skilled in business process documentation, Requirements gathering, and stakeholder engagement. Certified in Business analysis and a Lean Six Sigma white belt.
As an accomplished business analyst, commit to consistently improving efficiency by identifying and rectifying any flaws in the process. Experience in Lean Six Sigma and agile methodologies will help reduce costs by eliminating unidentified wastage in the process, thus increasing revenue. Successfully initiated and completed over 60 projects including revenue cycle management software for healthcare providers, NLP-based coding software, AI-integrated clinical coding tools, etc.,
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work history
Crew Trainer
McDonald's
Bedford
12.2023 - Current
- Improved customer service satisfaction by 30% through data analysis-enhanced training programs
- Led process modelling initiatives to optimize crew training programs, resulting in significant improvements in team productivity
- Designed and implemented a performance tracking system to monitor crew members' progress and tailor training approaches, resulting in a 25% reduction in onboarding time
- Conducted detailed business process analysis to streamline training procedures, contributing to a 20% decrease in customer complaints and significant service quality improvements.
Customer Service Assistant
McDonald's
Bedford
07.2023 - 12.2023
- Analysed customer feedback and operational data to develop strategies for maintaining high cleanliness standards, achieving 95% positive feedback
- Applied process improvement methodologies to enhance food delivery efficiency, achieving a 20% improvement through team collaboration and workflow optimization
- Initiated key Organizational Changes resulting in improved teamwork higher quality of service and less customer complaints.
Lead - Business Analyst
Omega Healthcare Management Services
Chennai
11.2021 - 04.2023
- Managed analytics projects, improving coding efficiency by 40% and exceeding delivery targets by 10% through data-driven decisions and process enhancement
- Developed and implemented an automated coding framework using business analysis tools, resulting in a 40% reduction in errors and significant efficiency gains
- Worked on business problem research and facilitated interviews to understand the motivation and stakeholder interests.
Business Analyst
Annova Solutions
Indore
08.2021 - 12.2021
- Performed in-depth analyses of business workflows, successfully increasing HCC coding accuracy by 22% through the refinement of operational methods in a reliable manner
- Developed and led multifaceted training programs, significantly enhancing team flexibility and preparedness for projects, thereby positively influencing project outputs systematically
- Collaborated with stakeholders to foster ongoing improvement projects, achieving a consistent 10% reduction in coding errors through focused business analysis and quality control measures in a meticulous manner
- Continually encouraged team collaboration and innovative thinking during project development as a Business Analyst.
Senior Business Analyst
CorroHealth
Chennai
06.2018 - 08.2021
- Designed and realised a hands-on training curriculum, informed by detailed analytical assessments, culminating in a 100% certification pass rate among trainees
- Instituted a quality audit strategy underpinned by rigorous data scrutiny, leading to a 30% diminution in coding errors and bolstering compliance across projects
- Crafted training materials and resources, supported by business intelligence, to enhance trainee retention rates and confidence
- Assisted in the recruitment process for the organization along with the management team.
Education
Master of Business Administration - Business Analytics
University of Northampton
Northampton, Northamptonshire 06.2024 -
Bachelor of Technology - Biomedical Engineering
SRM University
India 04.2014 - 05.2018
Skills
- Communication Skills: As Crew Trainer at McDonald's, honed communication abilities by developing and implementing data-driven training programs that boosted customer satisfaction by 30% The role required clear articulation of concepts to diverse teams, ensuring effective knowledge transfer and engagement
- Leadership: As a Lead Business Analyst at Omega Healthcare Management Services, spearheaded analytics projects that not only improved coding efficiency by 40% but also surpassed delivery targets leadership was instrumental in fostering a culture of excellence and continuous improvement within the team
- Stakeholder Engagement: At CorroHealth, my ability to engage stakeholders was evident when I designed a hands-on training curriculum that led to a 100% certification pass rate among trainees This achievement was a direct result of my strategic engagement with both internal team members and external stakeholders to align training goals with business objectives
- Client Relations: As a Senior Business Analyst, actively collaborated with clients to understand their needs, leading to a 30% reduction in coding errors through a quality audit strategy instituted This effort significantly enhanced client satisfaction and compliance across projects
- Process Documentation: During experience at Omega Healthcare Management Services involved developing an automated coding framework that reduced errors by 40%, showcasing capability in documenting and streamlining complex processes for efficiency gains
- Requirement Gathering: At Annova Solutions, was pivotal in performing in-depth analyses of business workflows, which resulted in a 22% increase in HCC coding accuracy This success was grounded in meticulous requirement gathering and operational method refinement
- Advanced Data Analysis with Excel and Tableau: During tenure across various roles demonstrated a consistent application of advanced Excel and Tableau skills for data analysis and visualization, leading to actionable insights and operational improvements
Timeline
Master of Business Administration - Business Analytics
University of Northampton
06.2024 -
Crew Trainer
McDonald's
12.2023 - Current
Customer Service Assistant
McDonald's
07.2023 - 12.2023
Lead - Business Analyst
Omega Healthcare Management Services
11.2021 - 04.2023
Business Analyst
Annova Solutions
08.2021 - 12.2021
Senior Business Analyst
CorroHealth
06.2018 - 08.2021
Bachelor of Technology - Biomedical Engineering
SRM University
04.2014 - 05.2018
Certification
- Career Essentials in Business Analysis by Microsoft and LinkedIn, Microsoft, 03/01/24
- Lean Six Sigma Yellow Belt - Jan 2022
Awards
Employee of the Quarter, Mcdonalds, 09/01/23, Awarded for exceptional analytical skills in evaluating customer service protocols and developing retention strategies, demonstrating outstanding communication and fostering an inclusive environment that enhances team collaboration and customer satisfaction.
Software and Tools
- Advance Excel
- Microsoft office
- office 365
- Tableau
- Power BI
- JIRA
- Microsoft Project
- ASANA
- Most CRM tools
Awards
Employee of the Quarter, Mcdonalds, 09/01/23, Awarded for exceptional analytical skills in evaluating customer service protocols and developing retention strategies, demonstrating outstanding communication and fostering an inclusive environment that enhances team collaboration and customer satisfaction.
Software and Tools
- Advance Excel
- Microsoft office
- office 365
- Tableau
- Power BI
- JIRA
- Microsoft Project
- ASANA
- Most CRM tools