Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deepak Elumalai

Chennai,

Summary

Seasoned Support Executive with strong background in customer service and technical troubleshooting. Proficient in issue resolution, and product knowledge dissemination. Recognized for enhancing customer satisfaction levels by delivering efficient support services. Possess excellent communication skills for liaison between customers and other department to ensure smooth workflow.

Overview

2
2
years of professional experience

Work History

Sales and Support Executive

Bitla software PVT LTD
Chennai
04.2023 - Current
  • Implemented company-wide policy changes and initiatives to improve support capabilities.
  • Coordinated with sales departments to ensure timely resolution of customer complaints or requests.
  • Collaborated with team members to develop strategies for improving overall customer satisfaction ratings.

Education

Bachelor of Arts - Commerce

Madras University
Chennai
04-2020

Skills

  • Customer relationship management
  • Sales coordination
  • Policy implementation
  • Data analysis
  • Complaint resolution
  • Team collaboration
  • Strategic planning
  • Quality assurance
  • Effective communication
  • Conflict resolution
  • Analytical thinking
  • Time management
  • Adaptable mindset
  • Communication skills
  • Decision-making
  • Problem-solving abilities

Languages

Tamil
First Language
English
Advanced (C1)
C1

Timeline

Sales and Support Executive

Bitla software PVT LTD
04.2023 - Current

Bachelor of Arts - Commerce

Madras University
Deepak Elumalai