Deepak George Thomas
Learning And Development
Summary
Dynamic Learning and Development professional with over a decade of hospitality industry experience. Proven expertise in portfolio management, training needs identification, and effectiveness assessment. Skilled in designing tailored learning programs to enhance employee skills and foster continuous development. Adept at leading teams with a collaborative approach to aligning learning strategies with business goals. Passionate about talent development and committed to driving organizational growth.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Food and Beverage Incharge
Indian Hotels Company Ltd - Taj Hotels
Rishikesh
03.2023 - Current
- Team Leadership: Lead, train, and motivate the food and beverage team to deliver exceptional service.
- Operational Management: Oversee day-to-day operations, including scheduling, inventory management, and quality control.
- Menu Development: Collaborate with chefs to create and update menus, ensuring a diverse and appealing selection.
- Customer Service: Ensure a high level of customer satisfaction by addressing complaints, resolving issues, and maintaining a welcoming atmosphere.
- Budget Control: Manage budgets, control costs, and optimize profitability while maintaining quality standards.
- Vendor Management: Build and maintain relationships with suppliers, negotiate contracts, and ensure timely deliveries.
- Compliance: Ensure compliance with health and safety regulations, licensing requirements, and company policies.
- Event Planning: Coordinate and oversee special events, banquets, and catering services.
Learning and Development Manager - Cluster UPMPUk
Indian Hotels Company Ltd - Taj Hotels
12.2021 - 03.2023
- Portfolio Management: Learning and Development initiatives for 14 hotels, catering to the unique needs of each property.
- Training Needs Identification: Implemented robust processes for identifying and analyzing training needs to address skill gaps at individual and organizational levels.
- Training Effectiveness: Designed and implemented metrics to assess the effectiveness of training programs, ensuring alignment with business objectives and employee development goals.
- Train the Trainer Workshops: multiple Train the Trainer workshops, equipping 125 employees with the skills to deliver effective training sessions.
- Certification Established certification programs, resulting in the certification of 80 employees in various skills and competencies.
- Soft Skills Training: targeted soft skills training to front-line staff, enhancing customer service, communication, and interpersonal skills.
- Leadership Development: Developed and conducted Leadership Development programs, contributing to the growth and effectiveness of leaders within the organization.
Learning and Development Manager
Indian Hotels Company Ltd - Taj Hotels
07.2018 - 11.2021
- Training Portfolio Led Learning and Development initiatives exclusively for The Gateway Hotel, Nashik, tailoring programs to meet the unique needs of the property.
- Training Needs Identification: Implemented a systematic approach for identifying and addressing training needs, ensuring alignment with organizational goals.
- Training Effectiveness: Established metrics to measure the effectiveness of training programs, ensuring they contributed to individual and collective performance improvement.
- Train the Trainer Workshops: Conducted multiple Train the Trainer workshops, empowering internal talent to deliver high-impact training sessions.
- Soft Skills Training: Successfully trained front-line staff on essential soft skills, enhancing customer service, communication, and interpersonal capabilities.
- Leadership Development: Designed and delivered Leadership Development training, contributing to the growth and effectiveness of leaders within the organization.
- Employee Orientation: Conducted comprehensive employee orientation programs to integrate new hires seamlessly into the organizational culture.
- Compliance Training: Ensured the execution of safety and hygiene compliance training, overseeing certification processes to uphold industry standards.
- Budget Management: Created and managed the Learning and Development budget, optimizing resources for maximum impact.
- Annual Training Plan: Developed and executed an annual training plan, aligning learning initiatives with strategic organizational objectives.
Training and Development Manager
Sun Siyam Resorts
04.2018 - 06.2018
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Learning and Development Manager
Indian Hotels Company Ltd - Taj Hotels
10.2016 - 03.2018
- Training Portfolio Management: Led Learning and Development initiatives exclusively for The Gateway Hotel, Nashik, tailoring programs to meet the unique needs of the property.
- Training Needs Identification: Implemented a systematic approach for identifying and addressing training needs, ensuring alignment with organizational goals.
- Training Effectiveness: Established metrics to measure the effectiveness of training programs, ensuring they contributed to individual and collective performance improvement.
- Train the Trainer Workshops: Conducted multiple Train the Trainer workshops, empowering internal talent to deliver high-impact training sessions.
- Soft Skills Training: Successfully trained front-line staff on essential soft skills, enhancing customer service, communication, and interpersonal capabilities.
- Employee Orientation: Conducted comprehensive employee orientation programs to integrate new hires seamlessly into the organizational culture.
- Compliance Training: Ensured the execution of safety and hygiene compliance training, overseeing certification processes to uphold industry standards.
Assistant Manager HR and Training
Hyatt Hotels Corporation
05.2015 - 09.2016
- Recruitment and Onboarding: Spearheaded recruitment processes, including job postings, candidate screening, and conducting interviews.
Facilitated effective onboarding programs for new hires, ensuring a smooth integration into the company culture. - Employee Relations: Managed employee relations by addressing concerns, facilitating communication between employees and management, and fostering a positive work environment.
- Training and Development: Developed and executed training programs to enhance employee skills and competencies, focusing on both soft and technical skills.
Conducted training needs assessments and designed targeted programs to address skill gaps. - Performance Management: Administered performance management processes, including goal setting, performance reviews, and development planning.
- Policy Development and Compliance: Contributed to the development and implementation of HR policies, ensuring compliance with labor laws and company regulations.
- HR Administration: Managed HR administration tasks such as employee records, attendance tracking, and documentation.
- Employee Engagement: Implemented initiatives to boost employee engagement, such as organizing team-building activities and recognition programs.
- Leadership and Team Collaboration: Collaborated with leadership teams to align HR strategies with organizational goals.
Training Manager
Sarovar Hotels And Resorts
01.2014 - 05.2015
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Coordinated technical training and personal development classes for staff members.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Assistant Restaurant Manager
Khyber Himalayan Resort And Spa
12.2012 - 10.2013
Senior Captain
Leela Palace
01.2012 - 12.2012
Food and Beverage Supervisor
Oberor Hotels And Resort - Trident BKC
01.2011 - 12.2011
Food and Beverage Assistant
Oberoi Hotels And Resorts - Trident BKC
06.2008 - 12.2010
Education
Bachelor of Science - Hospitality And Hotel Administration
IHM
Hyderabad 06.2005 - 08.2009
Skills
Leadership Development
Training Needs Analysis
Train the Trainer
Training solutions development
Training Program Development
Budget Administration
Stakeholder Management
Certification
Certified Hospitality Departmental Trainer - AHLEI
Timeline
Certified Taj Departmental Trainer
04-2023
Food and Beverage Incharge
Indian Hotels Company Ltd - Taj Hotels
03.2023 - Current
Learning and Development Manager - Cluster UPMPUk
Indian Hotels Company Ltd - Taj Hotels
12.2021 - 03.2023
Learning and Development Manager
Indian Hotels Company Ltd - Taj Hotels
07.2018 - 11.2021
Training and Development Manager
Sun Siyam Resorts
04.2018 - 06.2018
Certified Hospitality Departmental Trainer - AHLEI
12-2017
Learning and Development Manager
Indian Hotels Company Ltd - Taj Hotels
10.2016 - 03.2018
Assistant Manager HR and Training
Hyatt Hotels Corporation
05.2015 - 09.2016
Training Manager
Sarovar Hotels And Resorts
01.2014 - 05.2015
Assistant Restaurant Manager
Khyber Himalayan Resort And Spa
12.2012 - 10.2013
Senior Captain
Leela Palace
01.2012 - 12.2012
Food and Beverage Supervisor
Oberor Hotels And Resort - Trident BKC
01.2011 - 12.2011
Food and Beverage Assistant
Oberoi Hotels And Resorts - Trident BKC
06.2008 - 12.2010
Bachelor of Science - Hospitality And Hotel Administration
IHM
06.2005 - 08.2009