Deepak Nambaru
Senior Supervisor- Operations
Visakhapatnam
Summary
Dynamic operations leader with a proven track record at Conduent Business Services, excelling in operational excellence and staff training. Achieved significant cost reductions through strategic planning and quality assurance initiatives, while fostering a collaborative team environment. Skilled in data analysis and performance monitoring, driving productivity and enhancing employee satisfaction.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
10
10
years of professional experience
Work History
Senior Operations Supervisor
Conduent Business Services
08.2025 - Current
- Coordinated cross-departmental communication to facilitate seamless project execution, ultimately improving overall company efficiency.
- Reduced employee turnover by establishing a comprehensive training program that improved staff skillsets and job satisfaction.
- Conducted regular team meetings to maintain open communication channels and address any concerns or challenges promptly.
- Implemented cost-saving strategies, effectively reducing operational expenses while maintaining high-quality output and service levels.
- Streamlined operations by implementing efficient processes and workflow improvements, resulting in increased productivity and reduced costs.
- Conducted regular performance evaluations for direct reports, providing constructive feedback and setting clear expectations for future success.
- Managed budgetary responsibilities, ensuring optimal allocation of resources to achieve operational excellence while minimizing expenses.
- Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery.
- Collaborated with executive leadership on strategic planning initiatives to align department objectives with overall company goals.
- Facilitated collaboration between departments for effective issue resolution, resulting in improved interdepartmental relationships.
- Analyzed data trends to forecast future needs accurately and make informed decisions regarding resource allocation.
- Led a team of 50+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.
- Mentored junior staff members on best practices in operations management, contributing to their professional growth within the organization.
- Ensured compliance with industry regulations and safety standards through continuous monitoring and enforcement.
- Maximized resource utilization by reallocating personnel during peak periods or when demand fluctuated significantly from day-to-day operations needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Operations Supervisor
Conduent Business Services
01.2022 - 08.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rating.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Operations Team Leader
Conduent Business Services
03.2019 - 03.2021
- Implemented quality assurance measures that led to improved product consistency.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Set schedules and oversaw daily workflow.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
- Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
- Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.
- Boosted employee morale with proactive recognition programs, ultimately improving retention rates.
- Provided effective leadership during periods of change or transition within the organization.
Senior Associate
WNS Global Services
11.2015 - 03.2019
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Analyzed customer data to identify trends and anticipate customer needs.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Education
Bachelor of Technology - Electrical Engineering
Al-Aman College of Engineering
Visakhapatnam 04.2001 -
Intermediate Certification - MPC
Bharathiya Vidya Bhavan Junior College
Visakhapatnam 04.2001 -
SSC -
St Aloysius High School
Visakhapatnam, India 04.2001 -
Skills
Operational excellence
Staff training and development
Operational planning
Operations management
Management
Scheduling coordination
Root-cause analysis
Team Training
Staff supervision
Quality assurance
Cost control
Performance monitoring
Data analysis
Chess, Content creation, Bibliophile
Chess: Enhances strategic thinking, decision-making under pressure, and problem-solving skills.
Content Creation: Actively create digital content focused on fitness, lifestyle, and motivation; skilled in audience engagement and consistency.
Bibliophile: Regular reader of self-development and leadership books, fostering continuous learning and perspective building.
Timeline
Senior Operations Supervisor
Conduent Business Services
08.2025 - Current
Operations Supervisor
Conduent Business Services
01.2022 - 08.2025
Operations Team Leader
Conduent Business Services
03.2019 - 03.2021
Senior Associate
WNS Global Services
11.2015 - 03.2019
Bachelor of Technology - Electrical Engineering
Al-Aman College of Engineering
04.2001 -
Intermediate Certification - MPC
Bharathiya Vidya Bhavan Junior College
04.2001 -
SSC -
St Aloysius High School
04.2001 -