DEEPAK KUMAR
Bangalore
Summary
Professional with over 8 years of experience at Oracle India Pvt Ltd, specializing in operational excellence and project management. Demonstrated success in utilizing Oracle CPQ and advanced Excel to streamline quoting processes, enhancing efficiency and compliance. Expertise in cross-functional collaboration, resolving complex issues, and implementing effective solutions. Proven ability to lead diverse teams, manage multiple priorities, and deliver exceptional customer service, resulting in improved efficiency and increased productivity.
Overview
8
8
years of professional experience
Work History
Assistant Manager, M1 – Customer Deal Desk, Global SSC
Oracle India Pvt Ltd
Bangalore
12.2024 - Current
- Led the end-to-end quoting process using Oracle CPQ and Sales Cloud, ensuring timely and accurate quote generation in alignment with Oracle's global pricing and discounting policies.
- Collaborated cross-functionally with Sales, Finance, Legal, and Order Management teams to validate non-standard deal terms, structure complex pricing models, and facilitate approvals.
- Provided subject-matter expertise on Oracle's quoting tools, discount thresholds, and approval workflows, supporting account teams across regions to close deals efficiently.
- Reviewed and validated commercial terms, configurations, and SKUs to ensure quote compliance with Oracle's contracting standards and business policies.
- Acted as a key point of contact for resolving quoting bottlenecks, system issues, and pricing discrepancies, ensuring high service levels and deal velocity.
- Partnered with Finance to ensure revenue recognition compliance and alignment of quotes with forecast and billing systems.
- Monitored and reported on quoting KPIs, including quote turnaround time, approval cycle duration, and win-rate metrics, driving improvements in operational performance.
- Supported global process enhancements by identifying automation opportunities within Oracle CPQ and contributing to continuous improvement projects.
- Conducted training sessions for new sales reps and deal desk team members on Oracle quoting tools, deal structuring guidelines, and escalation procedures.
- Ensured audit-readiness and process compliance by maintaining detailed quote documentation and adhering to SOX and internal control requirements.
Lead Analyst, IC2 – Operations Enablement – Ordering, Center of Excellence
Oracle India Pvt Ltd
Bangalore
07.2022 - 11.2024
- Expertise in providing operational solutions for Sales Operations, Deal Management, Global Order Management, Migrations, Assignments, Credit Memos, Accounts Receivable, and Finance teams across Hardware, Software, Cloud, and Oracle Health.
- Managed resolution of complex cases in production support for the operations team.
- Approved training documents for new hires, internal updates, and assessments.
- Specialized in identifying root cause analysis (RCA) and implementing corrective and preventive actions.
- Experienced in the integration of Cerner acquisitions into Oracle operations.
- Incident management resolution using Jira, Confluence, and ServiceNow.
- Developed and implemented process standardization and documentation.
- Identified and resolved potential system issues in collaboration with the technical team.
- User Acceptance Testing (UAT) for new system enhancements, providing script results to the testing team.
- Resolve external audit queries from EY & Sox on yearly audits.
Senior Analyst, IC1 – Quote to Order, Revenue Operations
Oracle India Pvt Ltd
Bangalore
03.2021 - 06.2022
- Operational expertise in Order Management.
- Trainer & SME on issue resolution in Quoting, Workaround, Booking and Provisioning.
- Manages incidents through Servicenow and provides issue resolution to stakeholders.
- Suggests and implements process automation and improvements.
- Collaborates with internal teams, including Sales, Sales Operations, Deal Management, Collections, Accounts Receivable, Finance, Accounting, Cloud Operations, OAL, and technical teams.
- Manages escalations and oversees reporting management on operational control reports.
Analyst, IC0 – Quote to Order, Revenue Operations
Oracle India Pvt Ltd
Bangalore
06.2018 - 03.2021
Temp Staff – Quote to Order, Revenue Operations
Oracle India Pvt Ltd
Bangalore
09.2017 - 06.2018
- Third Party Payroll – Primus Global Technologies
Education
B.TECH - IT
RAJIV GANDHI COLLEGE OF ENGINEERING
01.2016
H.S.C - Matriculation
BHARATHIDAASAN MATRIC HIGHER SECONDARY SCHOOL
01.2011
S.S.C - Matriculation
BHARATHIDAASAN MATRIC HIGHER SECONDARY SCHOOL
01.2009
Skills
- MS Office and advanced Excel
- Oracle Fusion order management
- Oracle CPQ and pricing
- OTBI reporting
- JIRA and Confluence
- RightNow OSVC ticket management
- SQL and PL/SQL
- Oracle EBS order management
- Oracle Apex development
- Oracle SPM tool
- Operational excellence
- Project management
- People management
- Business processes
Accomplishments
- Developed an Apex tool for Operations to log ideas that help the respective LOB automate the process and incorporate Cross LOBs, including Deal Management, Post Booking Services, and GMA.
- Led automation projects that improved touchless transactions by 1% YoY, including implementing workarounds, eliminating autobooking failures, and enhancing system controls to remove manual validation processes.
- Successfully transitioned acquisitions from legacy operations to Oracle operations.
- GSI to Fusion Order Management (O2R).
- End-to-end transition from Legacy Cerner to Oracle Health.
- Mylearn EDU to Oracle Subscription Management.
Hobbies and Interests
- Cycling
- Chess
- Photography
- Badminton
Disclaimer
I hereby declare that all the above information furnished by myself is true to the best of my knowledge.
Awards
- Have received multiple YAR (You Are Recognized) award - for best performing individual.
- Received “Young Achiever Award” – Quarterly individual performer
- Achieved “GFO GOM Bronze” Aria badge
- Achieved “Executive choice Best team Yearly” for FY24 Aria badge
- Achieved “Cerner Integration” Aria badge
Languages
- English
- Tamil
- Kannada
Timeline
Assistant Manager, M1 – Customer Deal Desk, Global SSC
Oracle India Pvt Ltd
12.2024 - Current
Lead Analyst, IC2 – Operations Enablement – Ordering, Center of Excellence
Oracle India Pvt Ltd
07.2022 - 11.2024
Senior Analyst, IC1 – Quote to Order, Revenue Operations
Oracle India Pvt Ltd
03.2021 - 06.2022
Analyst, IC0 – Quote to Order, Revenue Operations
Oracle India Pvt Ltd
06.2018 - 03.2021
Temp Staff – Quote to Order, Revenue Operations
Oracle India Pvt Ltd
09.2017 - 06.2018
B.TECH - IT
RAJIV GANDHI COLLEGE OF ENGINEERING
H.S.C - Matriculation
BHARATHIDAASAN MATRIC HIGHER SECONDARY SCHOOL
S.S.C - Matriculation
BHARATHIDAASAN MATRIC HIGHER SECONDARY SCHOOL