Deepak Kumar Badhwar
Team Leader, Service Delivery Specialist
Brajrajnagar
Summary
Forward-thinking Operations Specialist bringing 7+ years of expertise in retail sales and customer service sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Communication and Team Leading.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Team Leader - Service Delivery
Ttec India
Ahmedabad
02.2021 - Current
- Handled team of 20 individuals and enhanced production of representative to exceed goals.
- Evaluated staffing gaps in skills and performance revenue, facilitating strategic decision-making.
- Helped senior management plan and carry out daily operations and meet key objectives.
- Collaborated with line managers on department performance and KPIs.
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
- Prepared reports and correspondence on complex resource management issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Care Representative
Ttec India
Ahmedabad
09.2017 - 01.2021
- Utilised multitasking skills to engage with different customers on webchat simultaneously and managed to handle over 50 customers daily.
- Employed excellent analytical skills to assess and successfully identify customer needs.
- Used empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
Sales Representative Team Leader
Future Retail Limited
Rourkela
11.2016 - 06.2017
- Handled team of 10 sales representatives and helped them driving sales through leadership skill's.
- Guided teams in product merchandising and inventory management.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Collaborated with team members to achieve target results.
Sales Representative
Future Retail Limited
Jharsuguda
07.2014 - 10.2016
- Consistently met and exceeded sales goals.
- Interfaced with customers to resolve problems and meet diverse needs.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Generated sales by prospecting leads, cold calling and closing deals.
- Won Employee of the Month award multiple times.
Education
Bachelor of Commerce - Honors
Belpahar Degree College
Jharsuguda 06.2014 - 05.2016
Skills
Active Listening
Decision-Making
Teamwork and Collaboration
Teambuilding
Planning and Coordination
MS Office
Excellent Communication skill
Certification
Team Lead 101 Training - 5 Days
Timeline
Team Lead 201 Training- 3 Days
11-2021
Team Lead 101 Training - 5 Days
04-2021
Team Leader - Service Delivery
Ttec India
02.2021 - Current
BUILD Training - 3 Days
09-2020
Customer Care Representative
Ttec India
09.2017 - 01.2021
Sales Representative Team Leader
Future Retail Limited
11.2016 - 06.2017
Sales Representative
Future Retail Limited
07.2014 - 10.2016
Bachelor of Commerce - Honors
Belpahar Degree College
06.2014 - 05.2016