Deepakkumar Chanchlani
Ahmedabad,GJ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Strategic Account Manager
eClinicalWorks
12.2021 - 09.2024
- Identified new business opportunities with existing clients, leading to increased revenue growth.
- Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.
- Conducted quarterly business reviews to assess progress towards goals and identify areas for improvement.
- Monitored customer health metrics continuously, proactively addressing any potential issues before they escalated into problems.
- Created demand by matching business problems to product and service solutions.
- Coordinated resources from various departments to ensure seamless support for clients'' initiatives.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Delivered an increase in overall revenue by successfully upselling products/services in line with customers'' evolving requirements.
- Negotiated contract renewals, securing long-term commitments from major clients.
Sales Team Lead Manager
Genie Robo Learning Pvt Ltd.
10.2019 - 10.2021
- Mentored and Coached associates to fulfill KPAs and KRAs.
- Collaborated with Local and International Business to Grow Revenue.
- Expanded the Business by Innovative Agendas and Strategic Plan-out.
- Conducted Knowledge Seminars and Developed new Methodologies.
- Supervised Conference Planning with Overall Responsibility of the project.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Created brand promotion campaigns for diverse range of organizations.
- Developed knowledge of local business and market conditions to develop specialized merchandise.
Relationship Manager
Nexa
03.2017 - 04.2018
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Team Leader
IMW Infovison
06.2010 - 07.2016
- Cross-functioning for complex issues with other departments as needed, while ensuring timely resolution.
- Strived to achieve high levels of customer satisfaction and retention by providing personalized, empathetic, and solution-oriented support.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed..
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
B.Com - Commerce
Gujarat University
Ahmedabad, India01.2013
12th - English
Sadhu Hiranand Navalrai Academy
Gandhidham, India01.2010
10th - English
Sadhu Hiranand Navalrai Academy
Gandhidham, India01.2008
Skills
- PowerPoint
- MS Office
- Excel
- Leadership Skills
- Industry Mapping
- Relationship Building
- Strong Interpersonal Skills
- Brand Management
- Product Promotion
- Proactive Monitoring
- Problem Solving
- Cross Functional Coordination
- Retention Management
- Strategic Planning
- Customer Retention
- Competition Mapping
- Escalation Management
- Written Communication
- Risk Management
- Pipeline Management
- Sales presentations
- Data-driven decision making
- Customer satisfaction measurement
- Upselling and cross selling
- Client relationship building
- Performance tracking
- CRM software proficiency
- Customer segmentation
- Effective communication
- Active listening
Certification
PMI - Project Management Professional (PMP)
Languages
English
Hindi
Gujarati
Sindhi
Punjabi
Hobbies and Interests
- Fitness
- Music
- Travel
Personal Information
- Date of Birth: 04/19/93
- Nationality: Indian
- Marital Status: Single
Timeline
Strategic Account Manager
eClinicalWorks
12.2021 - 09.2024
Sales Team Lead Manager
Genie Robo Learning Pvt Ltd.
10.2019 - 10.2021
Relationship Manager
Nexa
03.2017 - 04.2018
Team Leader
IMW Infovison
06.2010 - 07.2016
B.Com - Commerce
Gujarat University
12th - English
Sadhu Hiranand Navalrai Academy
10th - English
Sadhu Hiranand Navalrai Academy
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