DEEPAK KUMAR GK

Responsibilities in M365:

• Handling all security incidents reported from M365 Defender workloads.
• Actively contacting the customer and assisting the customers in taking the immediate required action to avoid security breach.
• Adding IOCs to the Blocklist in all possible ways.
• Monitoring 5000+ endpoint devices which are installed with M365 defender for endpoint.
• Taking necessary action when the malware / phishing activities are observed.
• Preparing reports on the malicious, phishing and spam emails. Identifying the IOC’s and blocking them on daily basis.
• Preparing monthly reports on the incidents and alerts triggered on different M365 components and sharing with the customer.

Responsibilities in TrendMicro:

• ·Monitoring the TrendMicro Cloud one console and actively involved in taking necessary action needed.
• Actively communicating to the customer in case of offline servers.
• Involved in troubleshooting of servers which are not reporting to the console.
• Deployed agent on the servers using deployment script.
• Deactivated and reactivated the agent on the servers.
• Created policies for the customers based on the requirement.
• Configured scheduled malware scan configuration on the servers and actively taking actions on the scan results.
• Configured real time configuration on the servers.
• Added the file inclusions and exclusion list on the servers.
• Monitoring the Firewall and IPS events.
• Creating Malicious IP list in policies and adding the reported IPs to the list.
• Creating firewall and IPS rules at policy level.
• Creating known IP to the firewall and IPS rule list to avoid false positives.
• Monitoring security pattern and scheduled malware scan on the servers regularly. Creating report on the same on weekly basis.
• Managed the servers by assigning suitable policies and maintaining the servers up to date.
• Contacting customers in case of alerts like insufficient disk space and census file good reputation.
• Creating Change requests in case of onboarding and offboarding phase.
• Attended UAT testing calls.
• Contacting Trend support in case of frequent or unresolved issues.

Responsibilities in Sentinel:

• Handling Security Incidents reported by sentinel.
• As a Senior SOC Associate, analyzing the incidents actively contacting the customers and assisting the customers in taking the immediate required action to avoid security breaches.

• Conduct proactive monitoring, investigation, and mitigation of security incidents
• Identify suspicious/malicious activities or codes.
• Worked in a 24x7 Security Operations Center
• Investigate malicious phishing emails, domains and IPs using Open Source tools and recommend proper blocking based on analysis.

• Provides technical support for multi-vendor wireless LAN technologies, including root cause analysis and permanent resolution
• Adheres to all change control processes and configuration standards
• Attends daily incidents and change control meetings as well as conducting troubleshooting bridges with peers, vendors, and customers
• Ensure timely and accurate communications to the customer are occurring
• Assist manager in identifying issues and process improvements, and distribution of work request
• Daily L2 calls support for Network issues.

• Drive continuous improvement efforts to enhance performance and provide increased functionality across all systems.
• Establish and enhance process and workflow of IT infrastructure management.
• Identify opportunities for process improvement to address operational inefficiencies through the use of metrics and reporting.
• Manage system performance, make recommendations to improve and implement system wide changes to enhance overall system efficiency.
• Work with Client, Project Managers, CSP’s and Network Engineering teams to provide Client services and installation.

• Sets up desktop computers and peripherals and test network connections.
• Work with team members and management to identify and assist in development or improvement of process.
• Manage system performance, make recommendations to improve and implement system wide changes to enhance overall system efficiency.
• Work with team members and management to identify and assist in development or improvement of process.