Creo Parametric
Deepak Kumar KANDASAMY ARUMUGAM
M.S Supply Chain And Purchasing Management
Coimbatore
Summary
An Goal driven Masters student pursuing in the field of Supply Chain and Purchasing management with strong base of Mechanical Engineering background. Looking for the aspects of improving the knowledge skills in the Corporate sector to adapt to the current trends and practices and to implement the ideas. Interested to learn practices that brings out the best values in both, myself and the organization. Strongly committed to the work wholeheartedly in the past experiences, Exposed maximum efforts in the development of the roles designated previously and currently looking for opportunities to enhance the expertise.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Associate
HCL Technologies
Chennai
08.2022 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Technical Support Executive
Concentrix
Chennai
04.2022 - 08.2023
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Tracked KPIs and created continuous improvement plans.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Customer Service Associate
AMAZON
COIMBATORE
07.2020 - 01.2021
- Developed and actualized customer service initiatives to decrease wait times and managed over 50 calls per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales..
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Business Development Associate
BYJU'S
BANGLORE, COIMBATORE, SALEM
09.2019 - 12.2019
- Selected as an Member of the Pilot batch in Salem Byju's due to remarkable performance.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Negotiated contracts and closed sales with new and existing clients.
- Enhanced customer experience using all omnichannel offerings.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment.
Education
Master of Science - SUPPLY CHAIN AND PURCHASING MANAGEMENT
AUDENCIA BUSINESS SCHOOL
NANTES,FRANCE 01.2021 - 02.2023
Bachelor of Engineering - MECHANICAL ENGINEERING
SRI RAMAKRISHNA ENGINEERING COLLEGE
COIMBATORE 07.2015 - 08.2019
HSC -
LISIEUX MATRICULATION HIGHER SECONDARY SCHOOL
COIMBATORE 06.2014 - 05.2015
SSLC -
LISIEUX MATRICULATION HIGHER SECONDARY SCHOOL
COIMBATORE 06.2012 - 05.2013
Skills
CRITICAL THINKING
Software
Solidworks
CATIA
MS -OFFICE
SAP
CRM
SaaS, PaaS, IaaS
Additional Information
- PROJECT: 1 -Title : Motorized Ground Rammer.
- PROJECT: 2 -Title : Magnesium Alloy for Biomedical Implants.
Industrial Visit at :
STEEL AUTHORITY OF INDIA LIMITED, Salem. (22/05/2017 to 04/06/2018)
In-plant Training at :
1)C.R.I PUMPS PVT. LTD., Coimbatore. (23/12/2016 to 31/03/2017)
2)MODERN ENGINEERING COMPANY, Coimbatore. (15/06/2017 to 27/10/2017)
Accomplishments
- Bagged 2nd place in the State Level Wrestling Competitions and District Level Wrestling Competitions.
- Orator at School level and Prized several awards and recognitions.
- Bagged several recognitions in singing during school and college levels.
Certification
SOLIDWORKS
Declaration
I (Deepak Kumar KANDASAMY ARUMUGAM), solemnly declare that the above mentioned details are true and best of my knowledge.
DATE:
PLACE:
Timeline
Associate
HCL Technologies
08.2022 - Current
Technical Support Executive
Concentrix
04.2022 - 08.2023
Master of Science - SUPPLY CHAIN AND PURCHASING MANAGEMENT
AUDENCIA BUSINESS SCHOOL
01.2021 - 02.2023
Customer Service Associate
AMAZON
07.2020 - 01.2021
Business Development Associate
BYJU'S
09.2019 - 12.2019
Bachelor of Engineering - MECHANICAL ENGINEERING
SRI RAMAKRISHNA ENGINEERING COLLEGE
07.2015 - 08.2019
HSC -
LISIEUX MATRICULATION HIGHER SECONDARY SCHOOL
06.2014 - 05.2015
SSLC -
LISIEUX MATRICULATION HIGHER SECONDARY SCHOOL
06.2012 - 05.2013
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