DEEPAKKUMAR S

I2C - Cash Application

· Team Lead with a proven track record in optimizing the Invoice to cash process (I2C). Proficient in workflow analysis, process improvement, and team development.

· Managed a team of 20+ employees responsible for Customer payment application, offset, manual billing, credit note, debit note, bank account reconciliation, bad debt posting, revenue recognition for a global leading sports brand client.

· Conducted regular performance reviews to assess individual team member’s progress, setting clear goals and requirement of the project.

· Ensuring month end activities are completed within the time frame and smooth month end closing.

· Training & Maintaining Standard Operating Procedures (SOPs), tutorials and distributing information on process changes.

· Ensuring day to day activities are delivered on time without breaching the SLA

· Conducted daily huddles for volume & various discussions, regular meeting with team/one-on-one to comprehend issues/concerns and to take corrective actions on same

· Preparing the weekly deck to project the team performance during weekly governance calls. Preparing RCA's for escalation and creating the action plan to prevent those issues in future.

O2C - Cash Application

· Applying payments made through Cheques & EFT’s

· Clearing of payments (spread on daily basis)

· Bank GL and customer reconciliation in MEC

· Handling client Queries and Escalation Emails

· Publishing bank statement on daily basis

· Knocking off invoices through F-32

Credit and Collections

· Handling multiple ORUs in Mesia.

· Proactively making outbound calls and emailing vendors for work order updates. Minimum 30 calls per day.

· Handling 50+customer accounts.

· Retrieve invoice copies & statement of accounts and send them to customer for payment update.

· Scheduling conference calls with clients and credit specialist to resolve disputes.

· Reconciliation/Handling disputes for customer.

· Daily and Monthly targets achieved consistently.

· Resolving Payment Allocation related queries.

O2C - Cash application

· Applying payments made through Cheques & EFT’s

· Clearing of payments (spread on daily basis)

· Bank GL and customer reconciliation in MEC

· Handling client Queries and Escalation Emails

· Publishing bank statement on daily basis

· Aging Reports (Weekly basis)

· Statement of Account (Monthly basis).

· ICS 84 Report

· Preparing monthly Decks and sharing the CLS performance to Clients.

· Creation of Credit Notes and Debit Notes

· Reversal and Reissues of CN/DN

· Providing invoice copies as per the Customer request

· Cash Discount Workings & Credit note settlement