Deepak Kumar Singh
Sr. Desktop Engineer
Gurgaon
Summary
Experienced Sr. Desktop Engineer with expertise in managing IT infrastructure, hardware repairs, and technical support for high-profile clients like American Express. Skilled in vendor collaboration, spare parts procurement, and leadership of hardware teams. Proficient in Windows, macOS, Active Directory, Microsoft Office 365, and ITSM tools, with a proven track record of driving operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Sr.Desktop Engineer
PC Solution Pvt Ltd
12.2020 - Current
- Client: American Express
- Leading a team of Software/Hardware engineers responsible for managing hardware repairs, resolving software related issue and maintenance.
- Managing infrastructure support for Windows 10 and Windows 11, macOS, VDI, and MDM.
- Overseeing ServiceNow ticketing and REQ request workflows to ensure seamless issue resolution and SLA compliance.
- Overseeing the configuration and support of MDM devices.
- Supporting high-priority professionals and troubleshooting BYOD and CMD devices using Intune.
- Created Google Forms for surveys and data collection, analyzing results using Google Sheets for informed decision-making.
- Overseeing the procurement of spare parts for damaged devices and collaborating with Dell, HP & MacOS for seamless repair processes.
- Collaborating with team leaders to develop a comprehensive quality analysis sheet for Requests and Incidents.
- Assisting in building QA analysis sheet for REQs Request and Resolved Incident.
- Client: American Express
Tender Executive
Airport Authority of India
10.2019 - 12.2020
- Payroll: CyberQ Consulting Pvt. Ltd (Oct 2019 – Dec 2019), Pioneer E Solutions Pvt. Ltd (Jan 2020 – Dec 2020)
- Delivered technical support and managed bidding portals, ensuring seamless operations.
- Responded to escalated calls and emails, providing Level 1 IT support to users.
- Facilitated remote desktop connections and managed user accounts for efficient access and troubleshooting.
Education
Bachelor of Technology - Electrical and Electronics Engineering
Biju Patnaik University of Technology
Higher Secondary School Certificate - Science
Anugrah Narayan Singh College
Secondary School Certificate - undefined
Leeds Asian School
Skills
- Team Leadership and Hardware Repair Management
- WindowsOs, MacOs and VDI Troubleshooting
- Microsoft Intune and JAMF
- Mobility and MDM Device Management
- ServiceNow and ITSM Tools
- Microsoft Office 365
- Customer Support and Incident Resolution
- Active Directory and IAM Management
- Google workspace
- Air Watch and VMware
Certification
Basics of Computer Networking
Timeline
Sr.Desktop Engineer
PC Solution Pvt Ltd
12.2020 - Current
Tender Executive
Airport Authority of India
10.2019 - 12.2020
Higher Secondary School Certificate - Science
Anugrah Narayan Singh College
Secondary School Certificate - undefined
Leeds Asian School
Bachelor of Technology - Electrical and Electronics Engineering
Biju Patnaik University of Technology
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