Deepakkumar Soundararajan
Chennai
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Executive
Serco Global Services
07.2013 - 08.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
Process Associate
Barclays Shared Services
11.2014 - 06.2016
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Assessed products or services to evaluate conformance with quality standards.
Team Lead
Hcl Tech
09.2016 - Current
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Monitored and tracked user progress to identify improvement opportunities.
- Improved user productivity and efficiency through system training and support.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Mentored and guided employees to foster proper completion of assigned duties.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
Education
SSLC - State Board
Little Oxford Matriculation Hr Sec School
Chennai05.2016
HSC - State Board
Little Oxford Matriculation Hr Sec School
Chennai05.2018
B.COM - Commerce
SRM Arts & Science College
Chennai04.2012
Skills
- Operational Efficiency and Safety
- Appraisal Reviews
- Incident Escalation
- Team Monitoring
- Complaint Resolution
- Employee Evaluation
- Corrective Actions
- Key Performance Indicators (KPI)
- Process Improvement Initiatives
- Quality Standards
- Insurance Requirements
- Team Member Motivation
- Accounts Payable and Receivable
- Team Meetings
- Quality Control
- Production Monitoring
- Team-Building Exercises
- Performance Improvement
Accomplishments
- Achieved competency in critical activities through effectively helping team members
Personal Details
Father Name - M Soundararajan
Mother Name - S. Janaki
Spouse Name - D Divya Bharathi
Marital Status - Married
D.O.B - 16 February 1991
Nationality - Indian
Languages
English
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Declaration
I hear by declare that the above mentioned particulars are true to the best of my knowledge.
Timeline
Team Lead
Hcl Tech
09.2016 - Current
Process Associate
Barclays Shared Services
11.2014 - 06.2016
Senior Customer Service Executive
Serco Global Services
07.2013 - 08.2014
SSLC - State Board
Little Oxford Matriculation Hr Sec School
HSC - State Board
Little Oxford Matriculation Hr Sec School
B.COM - Commerce
SRM Arts & Science College
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