Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Deepak Kumar Yadav

Deepak Kumar Yadav

Kolkata

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Residence Manager

Stanza Living
09.2022 - Current
  • Participated in staff meetings and training to stay informed on policies and procedures.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Planned and organized social and educational activities to promote community building and personal development among students.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Supervised and mentored students to promote safety and wellbeing.
  • Assisted students in handling tough situations to resolve problems.
  • Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
  • Enforced policies and safety standards through building and room rounds.
  • Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

Captain Waiter

Barbeque Nation Pvt Ltd
09.2020 - 09.2021
  • Showed high-level understanding of fine dining standards and practices.
  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Trained and managed dining room staff with diverse service backgrounds.
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.

Concierge

Barbeque Nation Pvt Ltd
09.2021 - 09.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival by providing warm welcome.
  • Handled customer complaints to satisfy and retain guests.

Education

Bachelor Of Commerce - Account

Naba Ballygunge Mahavidyalaya
Ballygunge

Higher Secondary - Commerce

Kailash Vidyamandir H.S
Chetla, Kolkata

Hotel Management - Front Desk

Don Bosco Tech
Krishnanagar
05.2020

Secondary -

Ballygunge Mohini Mohan Uchcha Vidyalaya
Ballygunge
06.2018

Skills

  • Cleaning Products
  • Client Requirements
  • Household Management
  • Personnel Recruitment
  • Maintenance Requests
  • Resident Support
  • Relationship Issues Management
  • Customer Satisfaction
  • Profit Margins
  • Microsoft Office
  • Google Docs
  • Resident Relations
  • Train Staff

Accomplishments

  • Supervised team of 32 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
English
Advanced (C1)
Odiya
Intermediate (B1)

Timeline

Residence Manager

Stanza Living
09.2022 - Current

Concierge

Barbeque Nation Pvt Ltd
09.2021 - 09.2022

Captain Waiter

Barbeque Nation Pvt Ltd
09.2020 - 09.2021

Bachelor Of Commerce - Account

Naba Ballygunge Mahavidyalaya

Higher Secondary - Commerce

Kailash Vidyamandir H.S

Hotel Management - Front Desk

Don Bosco Tech

Secondary -

Ballygunge Mohini Mohan Uchcha Vidyalaya

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Deepak Kumar Yadav