Deepak Moreshwar Gondane
Hotel Management Professional
Dubai,UAE
Summary
Organized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Waiter
Paul Cafe and Restaurant
Dubai, UAE
10.2019 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Logistics and Data Entry Supervisor
Valethy Technology
Nagpur, Maharashtra
09.2018 - 09.2019
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
- Produced weekly status reports detailing logistic operations and problems.
- Compiled data and reviewed information for accuracy prior to input.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Evaluated source documents to locate needed information.
Waiter
Paul Cafe and Restaurant
Dubai, UAE
05.2013 - 03.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Utilized POS system to receive and process food and beverage orders.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Food and Beverage Assocaite
Novotel and Ibis Techpark
Bangalore, Karnataka
12.2011 - 05.2013
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Performed daily, monthly and quarterly inventory.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
Guest Service Associate and Assistant Bartender
Sun N Sand Hotel
Nagpur, Maharashtra
10.2009 - 11.2011
- Worked with customers to understand needs and provide excellent service.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set up glassware, liquor and other necessary supplies for special events.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed strict recipes and drink measurements to minimize product used.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Served high customer volumes during special events, nights and weekends.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Education
Diploma in Hotel Management - Hotel Management
Government Institute of Hotel Management
Nagpur 01.2006 - 01.2009
Skills
- High-volume dining
Accomplishments
- SWOT analysis on Paul cafe and restaurant Dubai mall.
- PPT on brand competitive analysis.
- Established the proper and standard way of sectioning.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Waiter
Paul Cafe and Restaurant
10.2019 - Current
Logistics and Data Entry Supervisor
Valethy Technology
09.2018 - 09.2019
Waiter
Paul Cafe and Restaurant
05.2013 - 03.2018
Food and Beverage Assocaite
Novotel and Ibis Techpark
12.2011 - 05.2013
Guest Service Associate and Assistant Bartender
Sun N Sand Hotel
10.2009 - 11.2011
Diploma in Hotel Management - Hotel Management
Government Institute of Hotel Management
01.2006 - 01.2009
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