Summary
Overview
Work History
Education
Skills
Interests
Languages
Accomplishments
Certification
Timeline

Deepak Mohanty

Bhubaneswar

Summary

A goal-oriented Project Manager with proven track record of contributions in executing various projects by leading Technical Teams, achieving operational excellence, guiding & mentoring technical teams to meet clients’ requirements, and developing customer communication & engagement model, targeting assignments in Project Management / Service Delivery with a leading organization of repute in IT industry meet clients’ requirements, and developing customer communication & engagement model, targeting assignments in Project Management / Service Delivery with a leading organization of repute in IT industry l Project Management Operations Management SLA Management Management Information IT Support & Coordination Stakeholder Management Client Relationship Management Team Building & Leadership Dynamic career of 14 + years in Project Management, Service Delivery in IT Infrastructure Managed Service (IMS) & Application in Healthcare and BFSI domain. Skilled at mapping client / business requirements and converting the same into functional specifications Experience in Project Management Methodology (PMP and ITIL) including estimation, project initiation and risk-analysis for integration of external systems Spearheaded delivery of end-to-end large programs consisting of multiple projects and maintenance projects Implemented process corrections which reduced the lead time in resolving customer complaints; acting as an escalation gate to resolve critical issues of the team members Leveraged skills in undertaking operational analysis, scanning business processes, identifying performance trends & bottlenecks, conducting data analysis and preparing reports

Overview

17
17
years of professional experience
1
1
Certification

Work History

Project Manager

Odisha Gramya Bank
04.2022 - Current
  • MIGRATION OF Core Banking System FROM FINACLE 7.0.18, 10.2.25 (Including Green Field Infra Both DC & DR) Implementation of Internet Banking / GST/VPMS/e- KYC & Aadhar Vault ITSM Tool (Manage Engine, A Government of India ,Department of Finance) Sponsor Bank : Indian Overseas Bank
  • Key Result Areas:
  • Assisting in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Developing a detailed project plan to monitor and track progress
  • Planning and Execution of the Assessments or Projects in coordination with Client and teams
  • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Develop comprehensive project plans to be shared with clients as well as other team
  • Worked in Collaboration with Senior project Manager to define Project goals and
  • Establish a timeline and plan to achieve them
  • Preparing SOW for all the Third-Party Vendor
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.

Lead

Apollo Hospitals
02.2019 - 03.2022
  • IT Infrastructure Upgradation & Run Support for Existing Application
  • OP Digital (CSP) Implementation/ MRD Digitalization
  • Speech to Text Implementation for Radiology and Discharge Desk and Tele Radiology
  • Result Areas:
  • Manages day-to-day operations and Manage the team of Engineers to execute the daily tasks, IT operations and support activities works with other Departmental Managers and Consultants for information gathering to ensure that programs achieve the performance, financial and quality goals
  • Monitoring, Delivery and variance explanation of local KPIs and SLAs and other Operational metrics administering through Service Now Ticketing Tool
  • Responsible for Improving Processes through reengineering, System Checks and Process Automation
  • Maintain high performing service support functions including IT Infrastructure and Application (HIS/LIS/PACS)
  • Responsible for running weekly reports for internal staff or external customers for weekly meetings
  • Provides planning and budgeting input for the organization
  • Prepares key performance indicators (KPIs) and evaluates performance against them
  • Leads and motivates team members to achieve performance goals
  • Supervises technical staff on a day-to-day basis
  • Ensure delivery of service under a governed Service Level Agreement (SLA)
  • Maintain Operating Level Agreements (OLA) with support groups
  • Ensure their departments’ processes, procedures, and daily operations are up-to-date and comply with relevant laws, guidelines, certifications, performance and security requirements
  • Report operational issues and coordinate workarounds and fixes with Technical Staff
  • On escalation of Operational issues, provides technical analysis and resolution/management of resolution
  • Scope may span hardware, infrastructure, applications or any technical issues
  • Provides leadership and work guidance to less experienced personnel
  • Coordination with top management, user department champions for requirement gathering and preparing the RFQ documents, coordinate with supply chain teams for vendors and product evaluations/final selections, coordinate procurement process, materials delivery, team mobilization
  • Well versed with project lifecycle deliveries right from Planning Phase, Design, Development, Testing, Go Live,
  • Communicates status to client of High priority incident throughout the Incident Lifecyle, as per communication plan
  • Take Ownership of Technical Issues complimenting Incident and Problem Management Process.

Manager

CARE Hospitals, Quality Care India Ltd
07.2007 - 02.2019
  • Key Results Area :
  • HIS & LIS Implementation, Error Rectification & Training to the User
  • Setting up local environments and troubleshooting
  • Information gathering from Functional HOD and Consultant
  • IT Budgeting (OPEX/CAPEX)
  • Managing Backup Server for the data backup of all System
  • Setting up Production environments & Support
  • Support to local development tasks
  • Monitoring Bandwidth Inflow/outflow and communicating with ISP's
  • Backup & Recovery management
  • Hardware and Software Inventory management
  • Server support (Monitoring & Managing servers)
  • Generating Reports (SLA reports & Management summary reports).

System Administrator

04.2006 - 06.2007

Regional

Staff Training Institute
  • Key Result Areas:
  • Maintaining the Computer LAB
  • Manage the desktop computing environment to ensure that laptops, PC's and other access devices
  • Are built and maintained to high standards of performance and security
  • Ensure that anti-virus updates are carried out promptly and effectively
  • Carried out the Training as and when required
  • Prepared Project Plan based on the COG and Processing for Management Authorization
  • Initiated request for resources recruitment and required support from relevant team with proper authorization Developed a Service Delivery database for the project with Do’s and Don’ts for internal team and management reference Coordinating with HR, Back-to-Back Support (B2B) team and Technical Support Group (TSG) team to study the client infrastructure
  • Ensured the project go live on the agreed date

Education

MBA - IT - PCM

PMP ITIL SixSigma -Green Belt Notable Accomplishments across the Career Received Certificate of Appreciation for -

Team for setting up IT Infrastructure, HIS/LIS/RIS/PACs Implementation for a 300 beded Green Field Project (CARE Hospitals) with the time line Successfully Implement Service Now ticketing Tool for better ITSM Successfully Implemented CSP (a Digital Initiative) for OP from Registration to Consultation.

Skills

  • Project Management
  • Team Leadership
  • Complex Problem Solving
  • Performance Monitoring
  • Customer Relationship Management
  • Agile Methodologies
  • Client Relations
  • Stakeholder Management
  • Management
  • SLA Management

Interests

Personal Details , Date of Birth:, , Languages Known: English, Hindi, Tamil & Kannada Address: 97, 1st Floor, 3rd Street, Sri Lakshmi Nagar, Valasaravakkam, Kanchipuram, Chennai - 600087 Tamil Nadu, India

Languages

English, Hindi, Odia
First Language

Accomplishments

    Received Certificate of Appreciation for:

    Lead the IT Team for setting up IT Infrastructure, HIS/LIS/RIS/PACs Implementation for a 300 beded Green Field Project (CARE Hospitals) with the time line

    Successfully Implement Service Now ticketing Tool for better ITSM

    Successfully Implemented CSP (a Digital Initiative) for OP from Registration to Consultation.

Certification

  • PMP
  • ITIL
  • Sixsigma Greenbelt
  • Microsoft Certified Azure Fundamentals

Timeline

Project Manager - Odisha Gramya Bank
04.2022 - Current
Lead - Apollo Hospitals
02.2019 - 03.2022
Manager - CARE Hospitals, Quality Care India Ltd
07.2007 - 02.2019
System Administrator -
04.2006 - 06.2007
Regional - Staff Training Institute
- MBA - IT, PCM
- PMP ITIL SixSigma -Green Belt Notable Accomplishments across the Career Received Certificate of Appreciation for,

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Deepak Mohanty