Deepak Rout

COMPANY OVERVIEW:

The Kellogg Company (also Kellogg's, Kellogg, and Kellogg's of Battle Creek) is an American multinational food manufacturing company headquartered in Battle Creek, Michigan, United States. Kellogg's produces cereal and convenience foods, including cookies, crackers, toaster pastries, cereal bars, fruit-flavored snacks, frozen waffles, and vegetarian foods. Kellogg uses Red Prairie Dlx systems for warehouse management for the US, Canada and Latin America regions. It has a total of 39 warehouses located throughout the region with 31 of them using Dlx 5.5 version, 4 using the 2009.1 version of the product at the warehouses. Apart from it the rest 4 warehouses use the SAP EWM for its daily warehousing operations. Recently, the company was divided into Snacks and Cereals divisions where the Snacking division came to be called as Kellanova and Cereals is now called WK Kellogg Co.

RESPONSIBILITIES:

• Handle IT related warehouse operations for 39 warehouses in the US, Canada and Mexico
• Lead a team of 12 people in India and the US guiding and mentoring them in day-to-day activities and projects
• Involve with the design and delivery/implementation team to make sure that the changes done on the system are not going to create risks in the existing systems
• Involved in system (configuration) changes with the project team after understanding the requirement of the sites and implementing the same
• Provide user training to new site users and provide go-live support to them so that the transition from the old system goes smoothly
• Regularly involve with the infra vendors to ensure that the monitoring of the system is done with best precision and the operations are affected to the minimum
• Identify and implement new functionalities to improve warehouse operating capabilities
• Supporting the plants and warehouses using AGV systems (Egemin/Dematic) and work with the vendor to make sure of seamless application availability and operational continuity
• Implement new code and optimize existing queries to optimize the application performance
• Worked extensively on Verilogic (label printing systems) that are used across all Kellogg plants and make necessary configurations for new modifications like addition of new lines, etc
• Ensure that the tools used and provided by the company are used to the best and propose improvements in the tools as desired to help the project efficiently
• Make presentations to the management and warehouse coordinators for implementation of new ideas into the IT to improve the efficiency and performance of the application keeping the cost to a bare minimum
• Define SLAs and make sure that the SLAs are in tandem with the organizational and technical team and is manageable in terms of cost and time
• Promote ideas to cut down existing costs of IT involved in the current functionalities and processes used in the organization
• Communicate and coordinate among all warehouse supervisors to identify existing challenges and discuss methods to resolve them within a specified timeline
• Coordinate among all the interfacing application teams to identify and discuss about existing issues and ways to improve the performance and functional capabilities of the applications
• Respond and resolve to customer support requests via phone, e-mail and web interfaces
• Support and validate the application during new implementations and server migrations
• Ensure all processes are defined and followed to have minimal risks in service delivery
• Take care of the planning of resources so that the service delivery is achieved in minimum time with no compromise with quality
• Lead meetings with the vendors to find the risk areas and address those in minimum possible time
• Takeover as a support analyst whenever the need arises and resolve the issues within minimum time
• Expertly utilize support tools (ServiceNow, Salesforce, WebEx, Skype, Teams, Zoom, etc) to discuss the progresses on customer cases and expedite case resolution
• Follow operational guidelines for interacting with other associates
• Organize training courses on a regular basis which helps individuals in achieving their professional career growth
• Take user/customer feedback on a quarterly basis to understand the areas of improvement
• Fully document all ticket interactions and author Knowledge Base solutions
• Provide updates and ticket statuses to customers and management
• Discuss and sit with team members to identify the current working challenges and take measures to address those
• Successfully understand and triage customer issues, conducting necessary technical research (code review, database queries, traces, etc.) or team collaboration
• Automate different manual processes thereby allowing the team to concentrate on more important tasks and avoid incidents that arise out of those manual processes
• Use customer service, communication, and problem-solving skills to solve inquiries from users
• Set up multiple warehouses from scratch which were transitioned from the old 5.5 version to 2009.1 versions
• Coordinate and work with the delivery teams to ensure smooth transition and minimal impact to operations
• Was actively involved in the project SPIN in 2023 which was splitting of Kellogg Co into 2 separate entities of Snacking and Cereals
• Currently working on a project with the WK Kellogg Co
• Called TSA for a smooth transition from Kellanova environment into theirs
• The Kellogg Company (also Kellogg's, Kellogg, and Kellogg's of Battle Creek) is an American multinational food manufacturing company headquartered in Battle Creek, Michigan, United States
• Kellogg's produces cereal and convenience foods, including cookies, crackers, toaster pastries, cereal bars, fruit-flavored snacks, frozen waffles, and vegetarian foods
• Kellogg uses Red Prairie Dlx systems for warehouse management for the US, Canada and Latin America regions
• It has a total of 39 warehouses located throughout the region with 31 of them using Dlx 5.5 version, 4 using the 2009.1 version of the product at the warehouses
• Apart from it the rest 4 warehouses use the SAP EWM for its daily warehousing operations
• Recently, the company was divided into Snacks and Cereals divisions where the Snacking division came to be called as Kellanova and Cereals is now called WK Kellogg Co

COMPANY OVERVIEW:

JDA Software is the leading provider of end-to-end, integrated retail and supply chain planning and execution solutions for more than 4,000 customers worldwide. JDA's unique solutions empower its clients to achieve more by optimizing costs, increasing revenue and reducing time to value so they can always deliver on their customer promises. WMS-Discrete is a warehouse and distribution center management system that combines technically advanced information technologies with industry-leading functionality. It is designed to provide the customers with an effective real-time management solution, either as a standalone system or as a fully integrated component of the Red Prairie product line.

RESPONSIBILITIES:

• Resolve issues raised by the customers within specified timelines
• Own and resolve all severity cases for AMER, APAC and EMEA customers
• Exhibit a commitment to customer service while building customer partnerships
• Successfully understand and triage customer issues, conducting necessary technical research (code review, database queries, traces, debug, etc) or team collaboration
• Work as a shift lead to ensure timely delivery of customer solutions
• Make presentations to management about the progress of the support process and take initiatives to implement new methods to improve team capabilities and performance
• Act as product technical liaison between support and development teams
• Use customer service, communication and problem solving skills to solve inquiries from JDA customers
• Communicate technical product and solution expertise to internal and external customer
• Log and respond to customer support requests via phone, e-mail and web interface
• Expertly utilize support tools (Teams, WebEx, Skype etc) to discuss the progresses on customer cases and expedite case resolution
• Follow operational guidelines for interacting with other associates
• Fully document all case interactions and author Knowledge Base solutions
• Provide updates and case statuses to customers and management on a regular timeline
• JDA Software is the leading provider of end-to-end, integrated retail and supply chain planning and execution solutions for more than 4,000 customers worldwide
• JDA's unique solutions empower its clients to achieve more by optimizing costs, increasing revenue and reducing time to value so they can always deliver on their customer promises
• WMS-Discrete is a warehouse and distribution center management system that combines technically advanced information technologies with industry-leading functionality
• It is designed to provide the customers with an effective real-time management solution, either as a standalone system or as a fully integrated component of the Red Prairie product line

COMPANY OVERVIEW:

Warehouse Management For Open Systems(WMOS) is a very sophisticated software that provides best-in-class logistics technology that delivers productivity gains in inventory, labor, physical space, time and costs. Going far beyond basic picking, packing and shipping, WMOS software uses advanced algorithms to mathematically organize and optimize warehouse operations and transform your warehouse logistics into a critical strategic component in supply chain. Warehouse Management monitors vendor compliance, efficiently manages multi-channel distribution, and responds quickly to shifting demand to optimize performance. It also enhances inventory management by increasing accuracy, improving order fulfillment and reducing order cycle time. Receiving and shipping are streamlined as well to facilitate cross-docking and expedite back-ordered products. And cycle counting capabilities eliminate annual physical counts.

RESPONSIBILITES:

• Involved in application enhancement and development
• Take complete ownership for project handling and delivery
• Communicate with onsite consultants regarding issues at the client sites
• Provide hyper-care (post go-live) support for big implementations and enhancements for smooth transition to support
• Write scripts for conversion of intermediate files
• Involved in Code Review
• Perform Unit and System Testing
• Provide training to support teams for smooth transition
• Warehouse Management For Open Systems(WMOS) is a very sophisticated software that provides best-in-class logistics technology that delivers productivity gains in inventory, labor, physical space, time and costs
• Going far beyond basic picking, packing and shipping, WMOS software uses advanced algorithms to mathematically organize and optimize warehouse operations and transform your warehouse logistics into a critical strategic component in supply chain
• Warehouse Management monitors vendor compliance, efficiently manages multi-channel distribution, and responds quickly to shifting demand to optimize performance
• It also enhances inventory management by increasing accuracy, improving order fulfillment and reducing order cycle time
• Receiving and shipping are streamlined as well to facilitate cross-docking and expedite back-ordered products
• And cycle counting capabilities eliminate annual physical counts

PROJECT 1: Assurance Factory(Sep '11 - Apr'12)

Assurance Factory is an internal project meant to streamline the working process of applications. While developing or maintaining an application, it involves various tasks such as compiling the existing code as well the newly built code. This build process involves a lot of steps which when not followed on a sequential manner may lead to undesired results. For bigger applications, where the build time extends to more than 3-4 hours, utmost care should be taken while following all the steps in sequence. Since all these steps are error-prone, so tools such as Build Automation Tools are of much help and provide the easier and quicker way as compared to the manual build process followed by the developers. So, the developer need not to worry about the steps followed for the build process and just executes a single executable and everything is done at the end without any hassles. Likewise, Assurance Factory develops and designs several tools for the automation of applications and making the work for the developers easier and comfortable just at the click of a button. Assurance Factory is an internal project meant to streamline the working process of applications. While developing or maintaining an application, it involves various tasks such as compiling the existing code as well the newly built code. This build process involves a lot of steps which when not followed on a sequential manner may lead to undesired results. For bigger applications, where the build time extends to more than 3-4 hours, utmost care should be taken while following all the steps in sequence. Since all these steps are error-prone, so tools such as Build Automation Tools are of much help and provide the easier and quicker way as compared to the manual build process followed by the developers. So, the developer need not to worry about the steps followed for the build process and just executes a single executable and everything is done at the end without any hassles. Likewise, Assurance Factory develops and designs several tools for the automation of applications and making the work for the developers easier and comfortable just at the click of a button.

RESPONSIBILITIES:

• Designed the whole workflow model
• Written scripts for separate functionalities
• Created Workflows and different tasks
• Involved in Code Review
• Written the Unit Test Cases &Performed Unit Testing

PROJECT 2: TCS Bαncs Compliance(Jan '11 - Aug '11)

TCS BαNCS Compliance is a powerful, multifaceted web-based application that provides banks with end-to-end functionality for AML monitoring. TCS BαNCS Compliance enables banks to comply with all AML regulatory requirements of the bank, in the country of deployment and its branches in various countries around the world. It is a highly configurable and intelligent AML solution with in-built detection mechanism to track and sift out fraudulent transactions with clinical accuracy. TCS BαNCS Compliance works on a philosophy that is similar to that of DNA fingerprinting. Similar to the uniqueness of an individual’s DNA, the financial nature of every customer is exclusive. Using artificial intelligence, TCS BαNCS Compliance attempts to unravel the financial DNA of every customer and creates a character profile for the customer, which is then used to detect anomalies from the expected behavior of the customer.

RESPONSIBILITIES:

• Written code for multiple modules
• Written scripts for faster migration activities
• Created Workflows and different tasks
• Involved in Code Review
• Written the Unit Test Cases &Performed Unit Testing

PROJECT 3: TAXMANTRA(Apr '10 - Dec '10)

Tax Mantra® is a pool of tax components, which are available singly or in a bunch to provide services for tax and revenue agencies. These components provide services to retrieve, manipulate and update tax data, which can be quickly selected and rearranged to match the workflow of a particular business process, instead of regarding each business problem as requiring a unique application solution. The main Objective of the Tax Mantra Project is aimed at producing Tax Business Components through the quick and flexible assembly of software components. Component-Based Development (CBD) has been used as the technology to develop this Tax-solution. The main advantage of this application is that it is CORBA-compliant which are exposed through well-defined interfaces.

RESPONSIBILITIES:

• Written code for multiple modules
• Designed and Developed Mappings
• Involved in Code Review
• Written the Unit Test Cases &Performed Unit Testing