DEEPAK SAINI
Faridabad
Summary
Healthcare Revenue Cycle leader with 14+ years of experience across multi-specialty hospitals. Expert in RCM operations, hospital billing, Master Data Management, HIS-driven controls, and audit-led revenue optimization. Proven ability to drive measurable revenue uplift, process standardization, and billing governance across multi-location hospital groups.
Overview
15
15
years of professional experience
Work History
Group Head – Revenue Cycle Management
Marengo Asia Hospitals
01.2022 - Current
- Lead end-to-end RCM operations across multiple hospitals at group level
- Head Master Data Management including tariff, SOC, item master, packages, and payer mapping
- Implemented process updation, billing controls, and active audit mechanisms across units
- Delivered ~₹30 Lakhs incremental revenue per month by plugging revenue leakages through audits and system corrections
- Standardized billing processes across locations to improve accuracy and compliance
- Partner with Finance, HIS, Billing, Insurance, and Clinical teams to strengthen revenue realization
Billing Head & Master Data Management
Care Hospitals
01.2021 - 07.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Assistant Manager, Billing
QRG Health City
09.2016 - 01.2021
- Assisted in managing daily operations and staff scheduling.
- Coordinated patient care services and ensured compliance with health regulations.
- Facilitated training sessions for new staff on procedures and policies.
- Supported management in implementing quality improvement initiatives.
- Provided exceptional customer service to patients and their families.
Dispatch Head
Max Hospital
03.2013 - 09.2016
- Coordinated daily dispatch activities for patient transport and medical supplies.
- Implemented tracking systems for monitoring dispatch operations and inventory.
- Developed training materials for new dispatch staff on protocols and procedures.
IP Billing Executive
Alchemist Hospital
04.2012 - 03.2013
- Managed billing inquiries and resolved customer concerns promptly.
- Processed and verified billing statements for accuracy and compliance.
- Coordinated with internal departments to ensure timely billing cycles.
- Supported audits by gathering necessary documentation and records.
Customer Care Assistant
Columbia Asia Hospital
04.2011 - 04.2012
- Assisted patients with inquiries and appointment scheduling at the healthcare facility.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Handled incoming calls, directing them to appropriate departments efficiently.
- Collaborated with team members to enhance customer service strategies in the hospital.
Education
MBA - Hospital & Healthcare Management
Lovely Professional University
Punjab01-2011
BBA -
CCS University
Meerut, UP01-2009
Skills
- Revenue Cycle Management (RCM)
- Billing compliance
- Hospital Billing (IP/OP/Packages)
- Master Data Management
- Tariff & Package Governance
- HIS Configuration & Controls
- Insurance & TPA Billing
- Revenue Leakage Control
- Internal Audits
- Multi-Hospital Operations
Additional Details
14+ Years (Hospital Billing & RCM), Marengo Asia, Care Hospitals, QRG Health City, Max Hospital, Alchemist Hospital, Columbia Asia, CIMS Hospital, Hindi, English
Timeline
Group Head – Revenue Cycle Management
Marengo Asia Hospitals
01.2022 - Current
Billing Head & Master Data Management
Care Hospitals
01.2021 - 07.2022
Assistant Manager, Billing
QRG Health City
09.2016 - 01.2021
Dispatch Head
Max Hospital
03.2013 - 09.2016
IP Billing Executive
Alchemist Hospital
04.2012 - 03.2013
Customer Care Assistant
Columbia Asia Hospital
04.2011 - 04.2012
MBA - Hospital & Healthcare Management
Lovely Professional University
BBA -
CCS University