Deepak Vijai Kumar S
Chennai
Summary
Ambitious Customer Service professional with multiple awards for exceptional customer service offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Lead ( Freight Forwarding )
LIYANA LOGISTICS LTD
02.2021 - Current
- Creating and managing orders for new shipments.
- Creating import and export FCL, LCL, and air forwarding jobs.
- Sending pre-alerts, manifest, arrival notice, forwarding instructions, and other documents.
- Lodging Sea Cargo, Export Customs Manifest, PRA.
- Sending documents to brokers for Import Clearance, EDN request for Export Clearance.
- Providing the best logistics services to the clients based on their requirements.
- End-to-end forwarding.
- I manage a team of 5 members. We, as a team, strive to bring in the best possible logistics solutions to our clients, which ensure customer retention.
Shipping Executive
New Age Software and Solutions ( FREIGHT SYSTEMS )( FSL )
08.2018 - 02.2021
- Prepared shipping documents, such as bills of lading, air waybills and certificates of origin.
- Coordinated with carriers to ensure timely delivery of shipments.
- Verified accuracy of shipping information on manifests.
- Negotiated rates with vendors to secure cost-effective services.
- Processed customs paperwork and ensured compliance with applicable regulations.
- Scheduled pick-ups and deliveries according to customer requirements.
- Resolved customer complaints related to shipments promptly and professionally.
- Analyzed data from past shipments to identify trends in cost savings or delays.
- Reviewed invoices for accuracy prior to submitting payment requests.
- Maintained shipping documentation, manifests, and receipts in database.
- Prepared work orders, bills of lading or shipping orders to route materials.
- End-to-end forwarding.
Process Expert
MAERSK LINE ( GSC )
04.2015 - 08.2018
- Joined as an associate and promoted as a process expert for exceptional display of skills and process improvements.
- Analyzed existing processes to identify areas of inefficiency and suggest corrective measures.
- Developed standard operating procedures for production processes, ensuring compliance with quality standards.
- Collaborated with cross-functional teams to ensure smooth implementation of new processes and systems.
- Provided technical guidance on process improvement projects, identifying root causes of process failures.
- Identified opportunities for automation through data analysis and predictive analytics tools.
- Led training sessions for personnel on new and existing processes, ensuring understanding of requirements.
- RKEM operator, handling 5 regions APA, NEW, NAS, FEA, LAM with different exceptions.
- Awarded Champ of the month and going the extra mile award multiple times for exceptional productivity and query handling.
Education
Bachelor of Arts - Commerce ( B.COM CS )
PATRICIAN COLLEGE OF ARTS AND SCIENCE
Chennai04-2013
High School Diploma -
Anita Methodist Mat Hr Sec School
Chennai03-2010
Skills
- Order Management
- Client Engagement
- Staffing oversight
- Department operations
- Customer service excellence
- CRM Software (FAST FREIGHT, E-FREIGHT SUITE)
- Communication
- Call flow maximization
- Sales
- Team Management
- Recordkeeping
- Data Management
- Problem Resolution
- Task Prioritization
- Reporting and analysis
- Mission-critical support
- Presentation and reporting skills
Affiliations
- I love building computers, fixing electronics.
- I Believe in second chances so i love fixing things.
Accomplishments
- Be it my current company or my previous once's i have secured multiple awards for exceptional customer service, problem solving, customer engagement, productivity, critical mission support. when i face a problem i will solve it in the most productive way possible.
Certification
- Computer Hardware ( learnt this as a hobby )
- Self taught Freight forwarder
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Lead ( Freight Forwarding )
LIYANA LOGISTICS LTD
02.2021 - Current
Shipping Executive
New Age Software and Solutions ( FREIGHT SYSTEMS )( FSL )
08.2018 - 02.2021
Process Expert
MAERSK LINE ( GSC )
04.2015 - 08.2018
Bachelor of Arts - Commerce ( B.COM CS )
PATRICIAN COLLEGE OF ARTS AND SCIENCE
High School Diploma -
Anita Methodist Mat Hr Sec School
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