Deepal Dalvi
Ecommerce Growth Manager
Summary
Experienced professional with 14+ years in Operations, specializing in Ecommerce. Skilled in team leadership, ecommerce development, and administration. Proven track record in client satisfaction and process optimization. Expertise in Ecommerce account management, Marketplace operations, and generating strategic reports. Adept at motivating teams, fostering engagement, and building strong relationships. Dedicated to promoting collaboration in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Executive Analyst - Investment Banking
Royal Bank of Scotland
08.2008 - 08.2011
- Global Derivative - OTC Derivative Confirmation & Settlement Team
Associate- Investment Banking
BNP Paribas Pvt Ltd
09.2011 - 10.2013
- Global Derivative - Fixed Income Team
Team Leader- Investment Banking
JP Morgan Chase
10.2014 - 09.2015
- Global Derivative Service Middle Office - Australian Fund NAV MO Team
Senior Analyst - Investment Banking
Wipro Services Pvt Ltd
09.2015 - 10.2016
- Capital Market Operations - Fees and Brokerage Team
Operations Manager
Beauty Essentials Marketing Pvt. Ltd.
12.2016 - 02.2018
- Oversaw comprehensive operations encompassing Distributor Orders, Invoicing, Direct-to-Consumer (D2C) Orders, Inventory management, Shipping, and coordination with Warehouse and Logistic partners.
- Produced and analyzed Weekly Outstanding and Recovery Reports to ensure timely payment collection and financial stability.
- Managed administrative tasks including processing Monthly Bills, overseeing salaries of Back office and Warehouse executives, and handling Vendor Invoices.
- Expertly navigated import documentation and licensing procedures, ensuring compliance with regulatory standards for product distribution in Indian markets.
- Secured timely approvals for product registration from CDSCO, facilitating smooth importation and distribution processes.
- Spearheaded the development and implementation of online sales operations across Marketplaces (e.g., Amazon, Flipkart, Nykaa) and the company website, achieving a monthly sales target of ₹2 lakh.
- Strategized and executed marketing campaigns to enhance visibility and drive sales in various online marketplaces.
Operations Manager - Ecommerce
Finkurve Bullion Private Ltd.
06.2018 - 11.2019
- Directed operations for a digital gold website and bullion sales on marketplaces such as Amazon and Gold 24, achieving daily average order sales ranging from 3 to 5 Lakhs.
- Orchestrated D2C operations for Augmont Gold and managed Private Label operations for Muthoot Gold, overseeing inventory, orders, shipments, and accounts receivable.
- Spearheaded operations for Augmont Gold website, including managing inventory, orders, shipments, and accounts receivable, while also updating daily MCX Gold rates and executing monthly hedging strategies.
- Managed Muthoot Gold operations, handling orders, gold hedging, delivery, and accounts receivable operations.
- Conducted research on new fintech companies for venture capital investment at Finkurve Financial NBFC, leading to successful deployment and management of operations for companies like PayMe and Fianncepeer.
- Conducted extensive research on loan management system providers in the market, identifying optimal solutions to streamline operations and enhance efficiency.
- Established partnerships with B2B consumer loan companies such as Payme, Earlysalary, and Financepeer, facilitating seamless integration and collaboration.
- Implemented strategies to enable monthly loan disbursements of up to 10 Lakhs, catering to diverse consumer needs and requirements.
- Evaluated and researched NBFC loan management system providers in the market to enhance operational efficiency and effectiveness.
Ecommerce – Recon Manager
Iksula Private Ltd.
10.2019 - 09.2021
- Led a team of 5 members in reconciling projects for clients such as Aditya Birla Fashion, Globus, and Eureka Forbes across B2B, B2C, and D2C segments.
- Developed the in-house reconciliation software "IReco" to automate manual reconciliation processes and streamline business logic.
- Conducted research on other reconciliation service providers in the retail industry to enhance existing tools and improve efficiency.
- Managed monthly, quarterly, and yearly reconciliation processes for Aditya Birla Fashion Retail Ltd, Globus, and Eureka Forbes brands across 9 marketplaces, including Myntra, Flipkart, Amazon, Tatacliq, Limeroad, Paytm, Fynd, AJIO, and Cloudtail.
- Ensured all payments were received as per agreed terms with respective marketplaces and initiated recovery processes for pending payments, returns, RTOs, and wrong product claims.
- Coordinated with stakeholders to resolve disputes and close open issues as per reconciliation requirements.
- Successfully recovered approximately 2 CR of payments from ABFRL Flipkart with enhanced reconciliation visibility.
Ecommerce – Recon Manager
Infomapglobal BPO services LTD
10.2021 - 09.2022
- Project Assignments included reconciliation for B2B, B2C, and D2C segments with clients such as Aditya Birla Fashion, Celio Fashion, Spykar, Indian Terrian, and Grasim.
- Conducted monthly reviews of reconciliation reports provided to clients, ensuring accuracy and adherence to agreements.
- Responsible for obtaining sign-off on all shared reports.
- Maintained client relationships, addressing agreed-upon requirements as per Service Level Agreements (SLAs).
- Coordinated vendor payments and invoicing for services rendered.
- Resolved client-marketplace issues through persistent follow-up and communication.
Ecommerce– Growth Manager
Shopsense Retail Pvt LTD (Reliance Retail backed Co.)
09.2021 - Current
- Spearheaded the development and growth of the marketplace reconciliation tool "Recolect" as Product Growth Owner, overseeing product design, feature implementation, and development processes.
- Successfully launched and implemented the Recolect tool for major marketplaces such as Myntra and Amazon, contributing to enhanced operational efficiency.
- Achieved product adoption by 3 clients, resulting in a Monthly Recurring Revenue (MRR) of INR 60K.
- Played a pivotal role as an Ecommerce Growth Partner for renowned brands including Kaya, Regal, Globus, and Jade Blue, collaborating with Growth Leads to devise revenue augmentation strategies.
- Executed performance marketing initiatives for Amazon ADS, driving sales for sellers like Regal and Globus.
- Facilitated the transition of brands towards embracing new marketplaces such as Meesho, Cred, and Inorbit Mall, expanding their digital presence and revenue streams
Education
PGDBM (Business Administration) -
Welingkar's Institute
M.Com (Mgmt) - undefined
University of Mumbai
B.M.S (Finance) - undefined
N.K. College, Mumbai University
Higher Secondary School (H.S.C) - undefined
Maharashtra Board
Senior Secondary School (S.S.C) - undefined
Maharashtra Board
Skills
Trainings Attended
- Core Empowerment and Mind Matters
- Ms Excel – Version 2007 (Advanced)
- Ms Access
- SQL
Current Employment Record
09/05/22 to Present, Shopsense Retail Pvt LTD (Reliance Retail backed Co.), Ecommerce– Growth Manager
Personal Information
- Date of Birth: 08/23/86
- Marital Status: Married
Timeline
Ecommerce – Recon Manager
Infomapglobal BPO services LTD
10.2021 - 09.2022
Ecommerce– Growth Manager
Shopsense Retail Pvt LTD (Reliance Retail backed Co.)
09.2021 - Current
Ecommerce – Recon Manager
Iksula Private Ltd.
10.2019 - 09.2021
Operations Manager - Ecommerce
Finkurve Bullion Private Ltd.
06.2018 - 11.2019
Operations Manager
Beauty Essentials Marketing Pvt. Ltd.
12.2016 - 02.2018
Senior Analyst - Investment Banking
Wipro Services Pvt Ltd
09.2015 - 10.2016
Team Leader- Investment Banking
JP Morgan Chase
10.2014 - 09.2015
Associate- Investment Banking
BNP Paribas Pvt Ltd
09.2011 - 10.2013
Executive Analyst - Investment Banking
Royal Bank of Scotland
08.2008 - 08.2011
PGDBM (Business Administration) -
Welingkar's Institute
M.Com (Mgmt) - undefined
University of Mumbai
B.M.S (Finance) - undefined
N.K. College, Mumbai University
Higher Secondary School (H.S.C) - undefined
Maharashtra Board
Senior Secondary School (S.S.C) - undefined
Maharashtra Board