Deepali
Delhi
Summary
Results-driven Operations Analyst with expertise in financial operations, SAP, and process improvement. Experience includes managing garnishment cases and regulatory compliance at Deutsche Bank, alongside supporting German-language customer queries at Tech Mahindra. Currently pursuing an MBA, with a focus on enhancing efficiency in operations and financial services.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Operation Analyst
Deutsch bank
Jaipur
05.2024 - Current
- Managed end-to-end Wealth Management/Private Banking operations in SAP and related financial platforms, ensuring accurate processing and timely exception handling across multiple queues to enhance operational effectiveness..
Associate
Tech Mahindra Private Limited
Noida
06.2022 - 05.2024
- Identified and resolved customer needs promptly and efficiently.
- Met and exceeded Key Responsibility Areas (KRAs) including daily production targets, accuracy, Average Handle Time (AHT), and login hours.
- Assessed and categorised sponsor products from customer inquiries following SOP guidelines, ensuring accurate and efficient responses.
- Use German language proficiency to assist in multilingual customer support and improve communication with German-speaking clients.
- Continuously update knowledge of new products and Amazon platform changes to improve judgment accuracy and customer satisfaction.
- Collaborated with cross-functional teams to enhance product knowledge and provided feedback for process improvements.
- Led initiatives to improve relevance of sponsored products on Amazon.
Education
MBA -
Manipal University
Jaipur08-2026
High school -
Govt. Sarvodaya Kanya Vidyalaya
New DelhiBachelor of commerce -
DU SOL
New DelhiGerman language -
Max Muller bhavan
New DelhiSkills
- SAP
- Microsoft Excel
- Data analysis
- Financial reporting
- Financial analysis
- Financial compliance
- Report generation
- Process improvement
- Workflow strategies
- Operational auditing
- Forecasting and planning
- Team collaboration
- Employee training
- Performance monitoring
- Decision making under pressure
- German language proficiency
- Operational auditing
Accomplishments
- Leveraged German language skills to enhance multilingual customer support, improving communication and satisfaction among German-speaking clients.
- Consistently exceeded daily production targets and accuracy benchmarks while handling customer inquiries in German within an Amazon-sponsored product relevance project.
- Analyzed and resolved account garnishment issues efficiently using SAP and financial tools, ensuring compliance with regulatory standards.
Languages
Hindi
English
German
Timeline
Operation Analyst
Deutsch bank
05.2024 - Current
Associate
Tech Mahindra Private Limited
06.2022 - 05.2024
MBA -
Manipal University
High school -
Govt. Sarvodaya Kanya Vidyalaya
Bachelor of commerce -
DU SOL
German language -
Max Muller bhavan