Deepali Joglekar
Hospitality Professional
Pune,Maharashtra
Summary
Self-motivated individual, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Associate Director of Sales
Ahuja Residency Pvt Ltd
Pune
05.2021 - Current
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches
Sales Manager
Waterstones Hotel Mumbai
Pune
04.2019 - 03.2021
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Assistant Sales Manager
Waterstones Hotel Mumbai
Pune
07.2016 - 03.2019
- Trained new associates in successful sales and performance strategies.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Manager Corporate Services
Force Motors Pvt Ltd
Pune
08.2009 - 03.2010
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Banquet Sales Manager
Graviss Hospitality (Mayfair Banquets)
Pune
02.2009 - 07.2009
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
Event Sales Manager
BJN Group
Pune
05.2008 - 02.2009
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Event Sales Manager
Foodlink Services (I) Pvt Ltd
Mumbai
03.2007 - 03.2008
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Reservation Agent
Park Inn Hethrow
Hetharow
12.2005 - 09.2006
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Worked closely with front desk to achieve full occupancy of property.
- Provided customers with information about availability and pricing.
Conference & Events Consultant
Park Inn Heathrow
Heathrow
06.2005 - 12.2005
- Operated multi-line phone system to receive, screen and redirect calls.
- Oversaw multiple daily duties of mail, ordered supplies, delivered correspondence and oversaw inventory.
- Validated parking for guests and visitors.
- Facilitated communication between teams handling catering, audio visual and room setup.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed and distributed event surveys to gather feedback and assess event success.
- Coordinated travel and accommodations for event attendees.
Conference & Events Sales Manager
Taj President
Mumbai
07.2004 - 01.2005
- Facilitated communication between teams handling catering, audio visual and room setup.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Implemented protocols and procedures to effectively manage planning process.
- Trained and supervised event staff to complete tasks on time.
- Developed detailed event reports, documenting all aspects of each event.
Assistant Manager - Conference & Events
Taj Mahal Hotel
Mumbai
09.2000 - 07.2004
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Revenue Management
ARMA Academy
Australia 04.2001 -
No Degree - Business Administration
Forbes College
London 04.2001 -
No Degree - Hotel Management & Catering Technology
Board of Technical Education, Maharashtra
Mumbai 04.2001 -
Bachelor of Arts - Sociology
Mumbai University
Mumbai 06.1999 - 03.2002
Skills
Strategic planning
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Associate Director of Sales
Ahuja Residency Pvt Ltd
05.2021 - Current
Sales Manager
Waterstones Hotel Mumbai
04.2019 - 03.2021
Assistant Sales Manager
Waterstones Hotel Mumbai
07.2016 - 03.2019
Manager Corporate Services
Force Motors Pvt Ltd
08.2009 - 03.2010
Banquet Sales Manager
Graviss Hospitality (Mayfair Banquets)
02.2009 - 07.2009
Event Sales Manager
BJN Group
05.2008 - 02.2009
Event Sales Manager
Foodlink Services (I) Pvt Ltd
03.2007 - 03.2008
Reservation Agent
Park Inn Hethrow
12.2005 - 09.2006
Conference & Events Consultant
Park Inn Heathrow
06.2005 - 12.2005
Conference & Events Sales Manager
Taj President
07.2004 - 01.2005
No Degree - Revenue Management
ARMA Academy
04.2001 -
No Degree - Business Administration
Forbes College
04.2001 -
No Degree - Hotel Management & Catering Technology
Board of Technical Education, Maharashtra
04.2001 -
Assistant Manager - Conference & Events
Taj Mahal Hotel
09.2000 - 07.2004
Bachelor of Arts - Sociology
Mumbai University
06.1999 - 03.2002
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