Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Deepali Kanojia

Ahmedabad

Summary

Dynamic professional with extensive experience at Thai Smile Airline, excelling in customer service and operational efficiency. Proven track record in performance monitoring and process improvement, enhancing guest satisfaction and driving repeat business. Skilled in communication and up-selling strategies, consistently achieving targets and fostering team collaboration for optimal results.

Overview

7
7
years of professional experience

Work History

Reservation Officer

Thai Smile Airline (Unit of Bird Travels Pvt. Ltd.)
Ahmedabad
02.2023 - 06.2024
  • Addressed reservation inquiries via phone, email, and online booking platforms, providing timely, professional, and tailored service.
  • Facilitated individual and group bookings, assuring accurate data entry in Property Management System (PMS) and coordinating with pertinent departments for special requests and VIP arrangements.
  • Maintained accurate records of guest preferences and profiles to enhance guest satisfaction and repeat business.

Operations Manager

Dream Stay Holidays
New Delhi
02.2018 - 01.2023
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Senior Operation Executive

Lionel India
New Delhi
01.2017 - 02.2018
  • Created detailed reports on current operations status, potential risks and opportunities and recommended corrective actions as needed.
  • Monitored performance of staff against agreed targets, identified areas for improvement and provided constructive feedback.
  • Identified opportunities for process automation through technology implementation projects.
  • Organized meetings with relevant personnel to discuss progress on various initiatives.

Education

Bachelor of Arts - Political Science

Delhi University
New Delhi
07-2016

High School Diploma -

Kendriya Vidhyalaya
Higher Secondry
07-2013

Skills

  • Communication skills
  • Team collaboration
  • Performance monitoring
  • Process improvement
  • Operational efficiency
  • Report generation
  • Customer service
  • Up-selling strategies
  • Cross-selling
  • Sales
  • Upselling proficiency
  • Cost planning
  • Travel planning
  • Customer engagement

Languages

Hindi
First Language
English
Advanced (C1)
C1
Gujarati
Beginner
A1

References

References available upon request.

Timeline

Reservation Officer

Thai Smile Airline (Unit of Bird Travels Pvt. Ltd.)
02.2023 - 06.2024

Operations Manager

Dream Stay Holidays
02.2018 - 01.2023

Senior Operation Executive

Lionel India
01.2017 - 02.2018

Bachelor of Arts - Political Science

Delhi University

High School Diploma -

Kendriya Vidhyalaya

Similar Profiles

CREATE PROFILE
Deepali Kanojia