Deepali Kulkarni

- Managed onboarding and offboarding processes for employees, ensuring seamless transitions.

- Oversaw timesheet tracking for both clients and Synechron, ensuring accuracy in invoicing across global locations.

- Prepared financial forecasts and performance dashboards using Power BI for data visualization and reconciliation.

- Automated time-tracking reminders for employees, improving compliance and reducing administrative tasks.

- Implemented a Return to Office tracking report to facilitate staff transitions back to physical workspaces.

- Led audit management processes to ensure adherence to company policies and regulatory requirements.

• Process Transition – Managed end to end process transition for new clients
• Process Implementation – Deployment of designed process within defined timeframe
• Risk management – Performing risk audits and analyzing the customer feedback, perform process audits, Support in de-risking process performance; Track implementation of controls and mitigation plan
• Branding – Updating of visual dashboards in the engagements, creating awareness by training and bringing visibility to Risk quality initiatives
• Process Management – Conduct process audits, identify gaps, and collect collate data

• Lead team of 10-15 QCs and train operations team on quality vigilance
• Responsible for client interaction while discussing changes to standard procedures, suggest SOP modification, process improvement idea etc
• Responsible for ensuring quality standards, various reporting, creation of process flow & analysis
• Co-ordinating with various teams such as HR, Delivery Excellence& with the leadership team on regular basis

• Delivered coaching/ feedback to agents
• Conducted training for new hires
• Project Lead for ‘AE’ & (BQ Performance Improvement Program)
• Facilitated call calibrations across sites on a weekly basis
• PIP Management
• Compliance Management

• Assisted Customer on Airline Ticketing Queries
• Ensured All charges and Terms and conditions are explained
• Supported customer with Cancellations and Re-booking Process