Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Projects
Timeline
Generic

Deepali Nagthane

Pune

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

CUSTOMER SERVICE ASSOCIATE

Amazon
Pune
05.2023 - Current
  • TORX Ops (Trust Order and Remediation Experience Team) One Touch Claim (OTC) Investigator (France)
  • Specialized in One Touch Claim (OTC) in the French marketplace
  • Conduct thorough investigations into buyer and seller claims and appeals in the One Touch Claim (OTC) system on the Paragon tool
  • Analyze both buyer and seller profiles for potential abusive behavior and fraudulent actions to ensure accurate decision-making
  • Responsible for managing solicitation, abuse moderation, optimizing the overall experience, and rendering decisions on appeals, including granting or denying claims
  • Execute manual refunds following comprehensive investigations to uphold marketplace integrity.

Associate

Amazon
Pune
05.2023 - Current
  • Responded to customer inquiries by understanding inquiries, and reviewing previous inquiries and responses
  • Handling North American, Indian & France customers
  • Handling 75+ chats daily and covered all areas of responsibilities
  • Providing accurate and appropriate resolutions in response to customer inquiries
  • Solved queries maintaining a professional and friendly manner
  • Addressed customer service inquiries in a timely and accurate fashion
  • Properly directed inbound chat queues to improve chat flow
  • Engage in the chat process to provide timely and effective assistance to Amazon customers
  • Take ownership customer contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession
  • Resolve claims raised for seller sold items using specific tools focusing on automating simple claims to optimize for faster Customer resolution, while ensuring a high bar for decision quality on those complex claims that require manual intervention
  • Critical thinkers, who are empowered to spend time on investigating claims end-to-end in one touch, while optimizing for the best decision quality for the Customer and Seller experience
  • Demonstrate strong understanding of Amazon's policies and tools to resolve customer's queries with high efficiency and accuracy.

Intern

Kirloskar Brothers Limited
Pune
11.2022 - 05.2023
  • Handling end to end process of Sourcing and recruitment with corporate human resources management center.
  • Organized and maintained applicant tracking systems, including entering data into the system and updating information as needed.
  • Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.
  • Scheduled in-person interviews with hiring managers and coordinated travel arrangements as needed.

Education

MBA - Human Resource -

Savitribai Phule Pune University

BBA -

Savitribai Phule Pune University

Skills

  • Customer Centricity
  • Customer Satisfaction
  • Good Technical, interpersonal and communication skills
  • Basic MS-Excel and MS- Word
  • Internet Research
  • Candidate Sourcing
  • Social Media Recruiting
  • Goal-Oriented
  • Self motivated

Websites

Additional Information

Skilled customer service professional with around 1 year of experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, and respectful conflict management response. Confident communicator, respond to customer inquiries. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.

Projects

Prof-Cess, A staffing company based in Bhopal, Madhya Pradesh. It specializes in staffing, recruiting and business processes outsourcing. An Analytical study on various Online Sourcing Techniques & How They Lead to Organization's Development in Terms of Recruiting Efficiently and Effectively., Intern

Timeline

CUSTOMER SERVICE ASSOCIATE

Amazon
05.2023 - Current

Associate

Amazon
05.2023 - Current

Intern

Kirloskar Brothers Limited
11.2022 - 05.2023

MBA - Human Resource -

Savitribai Phule Pune University

BBA -

Savitribai Phule Pune University

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Deepali Nagthane