Deepali Nayyar

• Leading team six individuals focused on improving end-user productivity using Microsoft 365 (M365) and other productivity tools
• Exploring new capabilities and deploy features in Production environment
• Oversees management of several tools, including Dialpad, Figma, Google Workspace, M365, Asana, Smartsheet, Confluence, and JIRA
• Establishing and enforcing policies to enhance overall security posture of organization’s tenant
• Handle Asset management on global scale and define streamlined processes for it.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Evaluated emerging technologies to identify opportunities for innovation and improvement within organization's IT landscape.
• Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort using power automate.
• Oversees technology budget planning and allocation to optimize resource utilization while meeting organizational objectives..
• Oversees asset management activities including inventory control, lifecycle analysis, and disposal coordination of obsolete equipment.
• Organized workflow using project management tools like Smartsheet or Asana, ensuring timely completion of tasks and meeting deadlines.
• Gained strong leadership skills by managing projects from start to finish.
• Managed time efficiently in order to complete all tasks within deadlines.

Pivotal in driving digital transformation, ensuring security and compliance, enhancing efficiency, and maximizing value derived from Microsoft 365 services span across technical management, strategic decision-making, user engagement, project leadership, and continuous improvement efforts, contributing significantly to organization's success

• Designing Infrastructure for M365 suite, including Exchange Online, SharePoint, Teams, OneDrive, and other services
• Oversee Azure AD, ensuring seamless integration with on-premises Active Directory and managing user identities securely
• Develop and execute comprehensive cloud strategy, deciding roadmap for migrating services to cloud and leveraging Microsoft 365 services effectively
• Implement robust security policies, including Conditional Access, Information Protection, Multi-Factor Authentication, and Data Loss Prevention to safeguard organizational data
• Ensure compliance with industry regulations and internal policies, leveraging Microsoft 365 compliance features
• Explore and implement new AI capabilities within Microsoft 365, such as Bing Chat for Enterprise, preview for M365 co-pilot, chatbots integration with Teams
• Strategically manage licensing efforts and explore opportunities for automation and process optimization through Power Platform, maximizing productivity and empowering workforce
• Staying current on M365 Roadmap updates, changes and best practices related to M365 to stakeholders, ensuring transparency
• Liaise with Microsoft representatives, ensuring organization maximizes benefits of M365
• Design and implement robust Business Information Barrier (BIB) solutions, enforcing data integrity and compliance while fostering culture of trust and ethical conduct
• Cultivate environment of open communication and collaboration, encouraging team members to share technical expertise and create comprehensive documentation for seamless knowledge transfer
• Managing security and compliance portal like setting up conditional access policies, Privileged Access management, Microsoft Purview, auditing, Intune, Access reviews, Insider Risk management, eDiscovery for legal hold
• Continuously improving secure score and compliance score of M365 tenant
• Power platform environment configuration and automation via Power platform
• Leverage artificial intelligence and advanced analytics to analyse M365 workloads, enabling proactive risk management strategies and safeguarding against potential threats
• Promote culture of continuous learning and skill development, empowering team members to stay ahead of industry trends and emerging technologies
• Ensure adherence to industry compliance standards and proactively implement data security measures, taking holistic approach to safeguarding critical information and maintaining client trust
• Apply knowledge of DLPs (Data Loss Prevention) and legal/regulatory controls within finance sector, ensuring adherence to industry standards and safeguarding sensitive data.

• Solutioning and Designing Cloud environment for clients moving from Exchange On-premises to Office 365 or Exchange 2016 or 2019
• Exhibited prowess in managing DNS records, SPF, DKIM and DMARC, optimizing client connectivity, and ensuring reliable service performance
• Elevated client support to new heights, offering L2/L3 level expertise for Enterprise clients, ensuring seamless messaging and collaboration experience with Exchange and Office 365
• Provided expert cloud and messaging consultancy services to esteemed Enterprise and Office 365 customers, delivering tailored solutions that surpassed expectations
• Diligently performed regular management tasks such as patching and server upgrades, fortifying messaging infrastructure, and ensuring robust performance
• Proactively implemented certificate management, renewals, and installations, safeguarding secure communication channels, and enhancing data protection
• Expertly addressed client connectivity challenges, encompassing Autodiscover, Outlook, and iPhone configurations, delivering seamless user experience
• Managed directory synchronization, maintaining accurate and synchronized user data across systems
• Efficiently handled implementation of bigger clients with NaviSite with MRR more than $10,000
• Demonstrated expertise in deploying and maintaining Mail Flow and Protection measures, including Malware Filters, Connection Filters, Spam Filters, Outbound Spam, Blacklisting, Quarantine, Transport Rules, Message Trace, and Connectors
• Productized and performed first time implementation of new offerings from Microsoft like Azure AD P1, P2, Intune, and services included in M365 along with Windows 10 (subscription activation)
• Configured Active Directory Synchronization (DirSync) with precision, expertly filtering at the OU, domain, and attribute levels, and skilfully managed MIIS client, ensuring smooth user sync and resolving any synchronization challenges
• Worked with development team to define RACI for new offerings by NaviSite like M365, Intune, Windows 10, Advanced Threat Protection (ATP)
• Implemented Advanced Threat Protection (policies) to enable sandboxing of attachments and scanning of URLs
• Experience in setting up Proofpoint essentials, enterprise, and Mimecast email gateway
• Efficiently handled recipient/user management, including resources like Mailboxes, Distribution Lists, Dynamic Distribution Lists, O365 groups, Shared Mailboxes, Calendars, Room Mailboxes, Mail Contact, Mail Users, and mailbox/user recovery
• Implemented Mail Flow and Protection measures, including Malware Filters, Connection Filters, Spam Filters, Outbound Spam, Blacklisting, Quarantine, Transport Rules, Message Trace, and Connectors, ensuring secure and reliable email communication
• Good knowledge of Windows PowerShell.

• Effectively handled support cases for both Exchange Online and Exchange On-Premises, showcasing mastery in resolving complex issues and ensuring seamless messaging operations
• Successfully resolved diverse migration scenarios, including Hybrid, Staged, Cutover, and IMAP, facilitating smooth transitions for clients
• Exhibited prowess in managing DNS records, optimizing client connectivity, and ensuring reliable service performance
• Expertly addressed client connectivity challenges, encompassing AutoDiscover, Outlook, and iPhone configurations, delivering a seamless user experience
• Proactively managed Admin Role Policies, User Roles Policies, and OWA Policies, ensuring effective control over user access and permissions
• Demonstrated expertise in deploying and maintaining Mail Flow and Protection measures, including Malware Filters, Connection Filters, Spam Filters, Outbound Spam, Blacklisting, Quarantine, Transport Rules, Message Trace, and Connectors
• Effectively implemented and managed Compliance solutions, such as In-Place eDiscovery and Hold, Litigation Hold Audit Reports, Data Loss Prevention, Retention Policies, Retention Tags, and Journaling
• Successfully managed incidents using specialized tools like Customer Assistance Portal and LogMeIn, ensuring prompt attention and resolution according to established priorities and SLAs
• Demonstrated a commitment to efficient service delivery by skillfully routing requests to the appropriate teams, fostering collaboration and optimizing issue resolution.