Deepali Negi
Delhi
Summary
As a results-driven leader, I bring a fervent passion for delivering high-quality advice and guidance to clients. My expertise lies in pinpointing customer needs, adeptly resolving conflicts, and fostering robust relationships. My excellent problem-solving abilities are matched by my strong communication, and interpersonal skills. I am a dynamic leader, eager to contribute my proven track record of top-tier client service, effective conflict resolution, and relationship-building to your team. With my sharp problem-solving acumen and superb communication talents, I am poised to make a significant impact in your organization.
Overview
14
14
years of professional experience
Work History
Visa Advisor
Metaapply L.L.C
Noida
02.2025 - Current
- Evaluated visa applications for compliance with regulations and guidelines.
- Led team to ensure timely project completion and resource allocation.
- Developed training programs to enhance team skills and performance.
- Mentored junior team members, fostering a collaborative work environment.
- Monitored team performance, providing feedback for continuous improvement efforts.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted interviews with applicants to assess eligibility and intentions.
- Reviewed supporting documents for authenticity and completeness.
- Collaborated with government agencies to ensure accurate processing of visas.
- Maintained detailed records of applications and decisions in the database.
- Trained new staff on application processing and customer service protocols.
- Addressed applicant inquiries regarding visa status and documentation needs.
- Processed visa applications, analyzing documents for validity.
- Answered questions, concerns and inquiries from clients and management regarding visa application process.
- Maintained compliance with processing policies to meet deadlines.
- Expedited inquiries and concerns related to application process and procedures.
Process Advisor, Visa Management
Leap Scholar
05.2022 - 02.2025
- Provide expert guidance and consultation to clients on visa requirements, processes, and documentation, ensuring accurate and up-to-date information is provided
- Manage complex visa cases, navigating intricate immigration regulations, and offering tailored solutions to clients, while maintaining a high level of professionalism and attention to detail
- Cultivate and maintain strong client relationships by delivering personalized and exceptional customer service, addressing inquiries promptly, and providing continuous support throughout the visa application process
- Stay updated with changes in immigration policies, regulations, and visa requirements of various countries, conducting thorough research to provide accurate advice and strategic solutions to clients
- Ensure strict compliance with visa laws, regulations, and ethical standards, while proactively identifying and mitigating potential risks or issues in visa applications, maintaining the highest level of integrity
- Facilitate training sessions for junior visa advisors, conducting workshops and sharing best practices to enhance their skills and knowledge, ultimately contributing to the team's growth and success
- Demonstrate exceptional problem-solving skills in handling emergency visa situations, such as travel restrictions or sudden policy changes, providing timely guidance to clients, and offering alternative solutions to minimize disruptions
- Continuously evaluate and improve internal visa application processes, identifying opportunities for automation, efficiency, and cost-effectiveness, ensuring smooth operations and an enhanced client experience
- Actively participate in industry conferences, seminars, and networking events, fostering professional relationships with stakeholders, immigration lawyers, and relevant industry professionals, expanding professional networks for enhanced visa advisory services
- Executed systematic audits to ensure alignment with industry standards and best practices.
- Trained staff on company policies and best practices for customer interaction.
- Conducted performance reviews to assess team members' strengths and areas for improvement.
- Developed training materials to improve employee onboarding processes effectively.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Coached team for success by using corrective action processes.
Relationship Developer
TC Global (The Chopras)
Delhi
01.2021 - 05.2022
- Take the lead on working with Relationship Management teams to encourage students to plan, organize and coordinate their applications for Visa Management purposes
- Assessing student profiles, documentation, higher education application, and overall objectives to help prepare the robust files for Visa Management purposes
- Carry out detailed Visa Planning sessions with students to provide them with a thorough review of documents, regulatory requirements, source of funds analysis, SOP preparation, and overall execution
- Formulate and validate appropriate and personalized recommendations through conducting detailed due diligence on the source of funds, medical, and essays to support their higher education visa application
- Collect documentation and process applications at speed; Review and organize document checklists and ensure comprehensive due diligence Prepare Visa files in coordination with Relationship Management teams, students, and follow clear approval channels to execute visa filing processes
- Engaged consistently with clients to identify needs and provide solutions.
Case Manager
Indo European Education Pvt. Ltd
Delhi
10.2018 - 01.2020
- Leading a team of Jr. Visa Officers to insure the adherence of Standard Operational Procedures.
- Maintained accurate and comprehensive records of all client interactions, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identify issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Sr Case Coordinator
Visas Avenue Pvt. Ltd
Delhi
10.2017 - 10.2018
- Leading a team of Junior case coordinators in order to adhere Standard operating process and ensuring smooth operation as per the recent immigration laws.
- Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear sense of boundaries.
- A strong sense of and respect for confidentiality involving both clients and fellow employees
- Validate the documents both quality and quantity and revert to employee on observations
- Act as the primary point of contact for employees on clarification
- Coordinating, integrating, and actively managing the delivery of services
- Take full responsibility of all Immigration issues and operations, remaining up to date with any changes to legislation
- Manage own and teams' caseloads under time pressures and within resource constraints
- Coordinate and attending client's queries through phone & E-mail
- Validating the documents and upload them in the portal
- Co-ordinate with team leads to provide status update
- Writing support/Explanation/Cover letters
- Accomplishes clients care by assessing treatment needs
- Admits new clients by reviewing records and applications
Operations Executive
VFS India Private limited
Delhi
11.2015 - 04.2017
- An Active member of the Resolution team for handling all the complaints of the clients on a face to face and through online platforms
- Facilitation, coordination, and submission of business visa applications to various countries embassies and consulates including U.S, UK, CANADA, AUSTRALIA, SCHENGEN, MALAYSIA, KENYA NEW ZEALAND, AUSTRIA and others
- Advise accurately on the relevant requirements for the various embassies and consulates
- Promptly collect documentation, prepare, and submit applications at the consulates and embassies
- Ensure correct visa type is applied for and accuracy of information on forms
- On lining of the Visa Applications for several countries
- Applying all kind of e visas and to make sure of the categories and details
- Supported changes that will be implemented out of business needs, adjustment to company policies, and process
- Updating the visa Fees of all the visas by contacting the embassies and sources
Visa Executive
Jetsave India tours and travels Pvt. Ltd.
Delhi
01.2015 - 11.2015
- Led a Team of four Management Trainees, handled end-to-end Entry and Exit Process for France Visa Requirements, and responded/corresponded to customer complaints, concerns, disputes, issues, and queries through professional communication.
Operations Executive
Akribiz Business Solutions Pvt. Ltd
Delhi
01.2013 - 01.2014
- Worked as an office administrator, handled all the travel management for the office staff, and taken care of all the administration work.
Operations Officer
Aegis Ltd. (VFS Global)
Delhi
01.2012 - 01.2013
- Worked as a team member for several Schengen missions, handled end-to-end Queries Regarding the submission of the Applications for missions like Denmark, Greece, France, Portugal over the calls and emails.
Education
MBA - Operations
Amity University
Noida01.2017
Bachelor of Commerce -
Delhi University
New Delhi, IndiaSkills
- Relationship Management
- Resolution Management
- International Relations
- Communication
- Client relationship management
- Document verification
Languages
English
Timeline
Visa Advisor
Metaapply L.L.C
02.2025 - Current
Process Advisor, Visa Management
Leap Scholar
05.2022 - 02.2025
Relationship Developer
TC Global (The Chopras)
01.2021 - 05.2022
Case Manager
Indo European Education Pvt. Ltd
10.2018 - 01.2020
Sr Case Coordinator
Visas Avenue Pvt. Ltd
10.2017 - 10.2018
Operations Executive
VFS India Private limited
11.2015 - 04.2017
Visa Executive
Jetsave India tours and travels Pvt. Ltd.
01.2015 - 11.2015
Operations Executive
Akribiz Business Solutions Pvt. Ltd
01.2013 - 01.2014
Operations Officer
Aegis Ltd. (VFS Global)
01.2012 - 01.2013
MBA - Operations
Amity University
Bachelor of Commerce -
Delhi University