Deepali Phulera
NewDelhi
Summary
To be a part of progressive organization where i can utilise my management skills and make a significant contribution to the growth of the organization as well as enhance my knowledge and work for my individual growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wipro HR services
Noida
12.2023 - 05.2024
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Gathered customer feedback through surveys and used the data to improve customer service.
HR Recruiter
AviaFlyExpert HR solutions
07.2022 - 07.2023
Education
Master of Business Administration -
Uttaranchal Technical University
Dehradun 07-2023
Bachelor of Business Administration -
Kumaun University
Nainital, Uttarakhand 07-2021
High School Diploma -
Himalaya Vidya Mandir Senior Secondary,CBSE Board
Haldwani, Uttarakhand 06-2018
Skills
- Complaint resolution
- Information Security
- Good Communication skills
- Call Management
- Customer Relations
- Business development understanding
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Customer Service Representative
Wipro HR services
12.2023 - 05.2024
HR Recruiter
AviaFlyExpert HR solutions
07.2022 - 07.2023
Master of Business Administration -
Uttaranchal Technical University
Bachelor of Business Administration -
Kumaun University
High School Diploma -
Himalaya Vidya Mandir Senior Secondary,CBSE Board
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