Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Deepali Singh

Deepali Singh

Bangalore

Summary

To establish a career in the field, where I can utilize my talent, experience, knowledge and skills, interested in a position to pursue new skills and challenges.

Overview

18
18
years of professional experience

Work History

Senior Transition Manager

Infosys BPM
04.2024 - 04.2025
  • Managed end-to-end client projects, from sales to stabilization, ensuring on-time, on-scope, and on-budget delivery.
  • Developed project plans, including schedules, resource allocation, risk assessment budget forecasts.
  • Regularly update senior leadership and stakeholders on project milestones, risks, governance
  • Led technology transformation initiatives and ensured high-quality service delivery to new clients.
  • Contributed to RFPs to secure business across various service lines.
  • Created and managed transition plans for smooth system and service migrations.
  • Coordinated cross-functional teams, ensuring seamless execution of transition activities.
  • Managed stakeholder relationships, aligned expectations, and addressed concerns.
  • Implemented change management strategies, including training and employee support.
  • Identified and mitigated risks, resolving issues to minimize disruptions.
  • Optimized processes and systems in collaboration with IT and business teams.
  • Provided post-transition support to ensure successful implementation and stabilization.
  • Managed vendor relationships, negotiated contracts, and ensured service agreement compliance.

Client Experience Integration Lead

Accenture Solution Pvt Ltd.
11.2020 - 04.2024
  • Managing End to End Transition of new and existing big logos/clients.
  • Meticulously collaborating with Recruitment, HR, and Operations team to establish required manpower for each deal.
  • Owning and leading the process of project- set up on internal tools (ie. PICF), managing budget and financials of the deal, rolling on various members to the team, managing stakeholder connects etc.
  • Rigorously working with Client counterparts to plan and manage setup activities, including the documentation of in-scope processes and hand-offs, the establishment of Operational Excellence principles, and the Service Rehearsal Test.
  • Work with client to establish the governance model and approach, SLA's, Stabilization plans post Go live.
  • To conduct Internal Audits along with Managing corrective Action Plans to ensure Compliance standards.
  • Negotiated contracts and service level agreements (SLAs) related to the transition and ensured that third parties adhered to agreed-upon terms.

Senior Consultant

Provana India Pvt. Ltd.
07.2019 - 06.2020
  • Transitioning of new legal business clients.
  • Coordinate the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the 'business as usual' environment.
  • Assists in the development of protocols for the transition of accounts to ensure customer satisfaction and meet service level agreement.
  • Communication with various clients, discussing new projects and Proof of concepts.
  • Finalizing pilot Procedures and performing User Acceptance testing on different software.
  • Drafting Standard operating procedures with L&D team for all the legal procedures.
  • Monthly quality audits of Standard Operating Procedures and knowledge Documents.
  • Responsible for sending daily reports to the team and the management regarding active transitions and their status.
  • Arranging training sessions for all new team members and certifying and approving them to hit the production.

Quality and Compliance Management coach

Midland Credit Management
03.2011 - 06.2019
  • Joined as Process Expert in a Bankruptcy Process (Chapter 13 and Chapter 11).
  • Dealing with US Attorney's, Trustees regarding bankruptcy cases.
  • Preparing Reaffirmation (schedules of payments) plan for the defendants.
  • Preparing Liquidation Sheets for Recovery team.
  • Got Promoted as Resident Expert (SME) in 2015 and aligned with Legal outsourcing team (managing 10 agents).
  • Validating & Approving Judgement for bankruptcy cases before sanctioning them to court.
  • Handled Asset Legal Integration Project and migrated 18 task from US to India site.
  • Got promoted as Quality Assurance Coach in 2016 and started managing 28 legal agents.
  • Monitoring Internal Legal Garnishment, Bankruptcy posting accounts, Legal outsourcing, Internal Legal Firms.
  • Preparing summary deck for US Legal CEO.
  • Worked on Articulation of Consumer Dissatisfaction project which resulted in decreasing the error percentage of India side.
  • Working with Operations team to improve quality percentage.
  • Conducting sessions for New hires to groom them and approve them for Production.
  • Arranging session for Operational teams to update them with new amendments in laws.

Senior Process Associate

Genpact India Pvt Ltd.
06.2007 - 12.2010
  • Company Overview: AON is the largest insurance broker in the world based on revenue.
  • Preparing Insurance Certificates for Telecom Companies, Real State and Consumer Goods and Company.
  • Understanding Policy contractual agreement for all sectors.
  • Directly communicating with client to include any endorsement in policy that will help in issuance of insurance certificates.
  • Trained 6 batches as a Lead trainer for 'Make Batch for Insurance' vertical.
  • Completed IIA Certification.

Education

Master of Commerce -

HNB Garhwal University
01.2007

Bachelor of Commerce - undefined

HNB Garhwal University
01.2005

Senior Secondary - Commerce Stream

I.S.C Board
01.2002

High School - undefined

I.C.S.E Board
01.2000

Skills

  • Risk Management
  • Time Management
  • Budgeting
  • Quality Management
  • Collaboration
  • Stakeholder Management
  • Planning
  • MS Powerpoint

Accomplishments

  • Achieved 6 times Bronze awards.
  • Got Awarded 7 times by Client for Customer Centricity & Outstanding Performance.
  • 2 times Awarded by Genpact Protostar Award for extraordinary performance meeting above expectation.
  • Smoothly transitioned many activities remotely.
  • LC (Legal Collection) award for Handling and migrating the ALI (Asset Legal Integration) project to India onshore.
  • Got appreciation from VP (Transitions) for handling new transitions smoothly and won the best transition KT lead award.

Timeline

Senior Transition Manager

Infosys BPM
04.2024 - 04.2025

Client Experience Integration Lead

Accenture Solution Pvt Ltd.
11.2020 - 04.2024

Senior Consultant

Provana India Pvt. Ltd.
07.2019 - 06.2020

Quality and Compliance Management coach

Midland Credit Management
03.2011 - 06.2019

Senior Process Associate

Genpact India Pvt Ltd.
06.2007 - 12.2010

Bachelor of Commerce - undefined

HNB Garhwal University

Senior Secondary - Commerce Stream

I.S.C Board

High School - undefined

I.C.S.E Board

Master of Commerce -

HNB Garhwal University

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Deepali Singh